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Update: Amazon Prime :Warning

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  • May 27th, 2020 10:14 am
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[OP]
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May 9, 2003
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138 upvotes
Orleans

Update: Amazon Prime :Warning

Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.

Since my original post I was ab;e to get through the amazon.ca customer service page to a point where I could leave my number to have them call me back. I found out how to do this from a rep at Intel.com who does amazon deliveries. I did this early this morning and reached someone outside of Canada who was of little help.
This afternoon I tried again and was able to get a more local call back within seconds and this person solved my problems very quickly and arranged for an investigation.. Happier ending than expected.
Last edited by plato on May 26th, 2020 3:47 pm, edited 1 time in total.
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Sep 19, 2002
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Strange. Amazon lets me call, email, and chat with them. What's your history with Amazon?
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Aug 14, 2001
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What are they ordering?
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Spinner wrote: Strange. Amazon lets me call, email, and chat with them. What's your history with Amazon?
Yea... when is the last time YOU called?? OP is right, the major call centre lines are closed. They are not accepting inbound calls. However, you can go thru a maze on their amazon.ca/help to either online chat or have amazon call you. They do call back within 5-10 min max. if you maneuver the Help site properly. Vast majority are working off site becuz of covid (aka from home) but make outbound calls not inbound which is ridiculous. What's the difference of receiving inbound calls or making outbound calls if you work from home or from an offsite location?? Weird.
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plato wrote: Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.
Ummm... 1st thing, cancel the card and dispute every charge with the card issuer. You have to go thru amazon.ca/help and go thru the maze of dumb options before you can chat with an online rep or have an amazon rep call you back.
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aznnorth wrote: Ummm... 1st thing, cancel the card and dispute every charge with the card issuer. You have to go thru amazon.ca/help and go thru the maze of dumb options before you can chat with an online rep or have an amazon rep call you back.
Exactly... if someone stole your CC info and used it on Amazon, you should contact your bank / CC issuer. There's no reason for you to contact Amazon unless someone actually used your Amazon account.

I am going through this right now, actually, with fraud Amazon charges on my Home Trust VISA. I didn't have to contact Amazon even one time.

Interestingly, this is the 2nd time in 3 years I have gotten fraud Amazon.com charges, but they were on 2 different cards.
What if there were no hypothetical questions?
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plato wrote: Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.
I contacted Amazon earlier this month on Chat. Admittedly it's hard to find a link to get into it. That's probably intentional.

You have to login and select an order. Then go through their menus responding that none of their options addresses your issue. Keep typing "chat" in their search boxes as they appear and eventually you'll get there. Yes, this is a crazy way to run a business.

Anyway, once I found the link I got connected to an agent instantly. (Probably because it's so hard find them in the first place.) My issue got resolved very quickly.

Not a Prime member.
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@plato Let me give you and others some perspective here:


1 - The account used is a new account opened by the perpetrator, hence realistically Amazon does not have to speak with you as it is not your account.
2 - Regardless of whether Amazon can easily reverse the purchase or not it may not always be in your best interest to have Amazon do the reversal. Now this may not apply in this situation as it is Amazon.ca, however if the purchases were made on Amazon.com or another international location you would have also experienced an FX rate being applied to the purchase. Depending on the value of the CDN dollar at time of FX you may actually lose money if our dollar drops.
3 - By going direct to your card issuer you should recoup the full Canadian dollar amounts and you do not have to answer to Amazon or even have your own Amazon account questioned.
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plato wrote: Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.
Put out a lockable delivery box. So you can take all the items and resale them later :).
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Jul 9, 2012
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Amazon has become one of the worst companies to deal with. I try to make them a last option now when ordering stuff online now.

It’s seriously nuts how such a large company could be so bad now.
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Purgatory wrote: Amazon has become one of the worst companies to deal with. I try to make them a last option now when ordering stuff online now.

It’s seriously nuts how such a large company could be so bad now.
Agreed. I basically stopped using Amazon unless I absolutely can't get it anywhere else.
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Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.
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GeneralStore wrote: Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.
what do i care. who messages them.
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GeneralStore wrote: Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.
Do you think Jeff reads any of these emails? This address is just the equivalent to customer.service@amazon.com
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bylo wrote: Do you think Jeff reads any of these emails? This address is just the equivalent to customer.service@amazon.com
Even if he doesn't read them personally, his personal assistant or someone from his team would. Why else would they have their own personal work email address?
aaron158 wrote: what do i care. who messages them.
If you don't care, then why did you bother to post his email address? Pretty ironic, don't you think?
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GeneralStore wrote: Even if he doesn't read them personally, his personal assistant or someone from his team would. Why else would they have their own personal work email address?
Bingo! Hence my comment that it's equivalent to a general CS email. There's a department that scans incoming and directs/escalates them to the appropriate department/person.

(You might get Jeff's personal attention using an email that starts with something like, "Hey Jeff, I've got compromising texts from you that I'm selling to the National Enquirer..." But even that is now old news.)
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bylo wrote: Bingo! Hence my comment that it's equivalent to a general CS email. There's a department that scans incoming and directs/escalates them to the appropriate department/person.

(You might get Jeff's personal attention using an email that starts with something like, "Hey Jeff, I've got compromising texts from you that I'm selling to the National Enquirer..." But even that is now old news.)
It's not the same though. The purpose of having a personal email address is to have messages relevant to the owner to receive it. A general CS email, as stated, is meant for general requests. Otherwise, there's no point in having an email address specifically set up to handle general questions. Might as well send everything to Jeff's email address.
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GeneralStore wrote: It's not the same though. The purpose of having a personal email address is to have messages relevant to the owner to receive it.
In this context it's to give the customer the impression that Jeff will read it. (Perhaps in the early days he did indeed read mail addressed to Jeff@amazon.com but I doubt he has in years.)
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bylo wrote: In this context it's to give the customer the impression that Jeff will read it. (Perhaps in the early days he did indeed read mail addressed to Jeff@amazon.com but I doubt he has in years.)
x2. He's got better things to do than to read emails from everyone with a complaint. All these emails t this address probably just goes into the spam folder.

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