Update: Amazon Prime :Warning

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May 27th, 2020 10:14 am

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May 25th, 2020 5:44 pm

plato [OP]: Jr. Member; May 9, 2003; 133 posts; 242 upvotes; Orleans

May 25th, 2020 5:44 pm

Update: Amazon Prime :Warning

Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.

Since my original post I was ab;e to get through the amazon.ca customer service page to a point where I could leave my number to have them call me back. I found out how to do this from a rep at Intel.com who does amazon deliveries. I did this early this morning and reached someone outside of Canada who was of little help.
This afternoon I tried again and was able to get a more local call back within seconds and this person solved my problems very quickly and arranged for an investigation.. Happier ending than expected.

Last edited by plato on May 26th, 2020 3:47 pm, edited 1 time in total.

23 replies

May 25th, 2020 5:46 pm

Spinner: Deal Fanatic; Sep 19, 2002; 7359 posts; 8354 upvotes; Vancouver

May 25th, 2020 5:46 pm

Strange. Amazon lets me call, email, and chat with them. What's your history with Amazon?

+3

May 25th, 2020 6:50 pm

b0ne: Deal Fanatic; Aug 14, 2001; 5157 posts; 3862 upvotes; Yesva Scotia

May 25th, 2020 6:50 pm

What are they ordering?

😱

May 25th, 2020 6:58 pm

aznnorth: Deal Guru; Aug 20, 2012; 13874 posts; 3263 upvotes; Pacific Ocean

May 25th, 2020 6:58 pm

Spinner wrote: ↑ Strange. Amazon lets me call, email, and chat with them. What's your history with Amazon?

Yea... when is the last time YOU called?? OP is right, the major call centre lines are closed. They are not accepting inbound calls. However, you can go thru a maze on their amazon.ca/help to either online chat or have amazon call you. They do call back within 5-10 min max. if you maneuver the Help site properly. Vast majority are working off site becuz of covid (aka from home) but make outbound calls not inbound which is ridiculous. What's the difference of receiving inbound calls or making outbound calls if you work from home or from an offsite location?? Weird.

If the glove don't fit you must acquit! #WINNING

May 25th, 2020 7:00 pm

aznnorth: Deal Guru; Aug 20, 2012; 13874 posts; 3263 upvotes; Pacific Ocean

May 25th, 2020 7:00 pm

plato wrote: ↑ Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.

Ummm... 1st thing, cancel the card and dispute every charge with the card issuer. You have to go thru amazon.ca/help and go thru the maze of dumb options before you can chat with an online rep or have an amazon rep call you back.

If the glove don't fit you must acquit! #WINNING

May 25th, 2020 7:16 pm

aaron158: Deal Addict; Nov 25, 2004; 4343 posts; 3212 upvotes; London

May 25th, 2020 7:16 pm

jeff@amazon.com

May 25th, 2020 10:14 pm

Jucius Maximus: Deal Expert; Aug 18, 2005; 21200 posts; 5902 upvotes; Burlington-Hamilton

May 25th, 2020 10:14 pm

aznnorth wrote: ↑ Ummm... 1st thing, cancel the card and dispute every charge with the card issuer. You have to go thru amazon.ca/help and go thru the maze of dumb options before you can chat with an online rep or have an amazon rep call you back.

Exactly... if someone stole your CC info and used it on Amazon, you should contact your bank / CC issuer. There's no reason for you to contact Amazon unless someone actually used your Amazon account.

I am going through this right now, actually, with fraud Amazon charges on my Home Trust VISA. I didn't have to contact Amazon even one time.

Interestingly, this is the 2nd time in 3 years I have gotten fraud Amazon.com charges, but they were on 2 different cards.

- casual gastronomist -

May 26th, 2020 7:49 am

bylo: Deal Expert; Jan 7, 2002; 28575 posts; 27257 upvotes; Waterloo, ON

May 26th, 2020 7:49 am

plato wrote: ↑ Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.

I contacted Amazon earlier this month on Chat. Admittedly it's hard to find a link to get into it. That's probably intentional.

You have to login and select an order. Then go through their menus responding that none of their options addresses your issue. Keep typing "chat" in their search boxes as they appear and eventually you'll get there. Yes, this is a crazy way to run a business.

Anyway, once I found the link I got connected to an agent instantly. (Probably because it's so hard find them in the first place.) My issue got resolved very quickly.

Not a Prime member.

veni, vidi, Visa

May 26th, 2020 8:03 am

rcmpvet: Deal Addict; Oct 13, 2014; 2837 posts; 2171 upvotes; Just Moved To Somewh…

May 26th, 2020 8:03 am

@plato Let me give you and others some perspective here:

1 - The account used is a new account opened by the perpetrator, hence realistically Amazon does not have to speak with you as it is not your account.
2 - Regardless of whether Amazon can easily reverse the purchase or not it may not always be in your best interest to have Amazon do the reversal. Now this may not apply in this situation as it is Amazon.ca, however if the purchases were made on Amazon.com or another international location you would have also experienced an FX rate being applied to the purchase. Depending on the value of the CDN dollar at time of FX you may actually lose money if our dollar drops.
3 - By going direct to your card issuer you should recoup the full Canadian dollar amounts and you do not have to answer to Amazon or even have your own Amazon account questioned.

#1 - “Don’t irritate old people. The older they get, the less “Life in prison” is a deterrent."
#2 - Are you a Sexual Intellect? /S - What you post in this thread may determine that.

+2

May 26th, 2020 9:29 am

spike1128: Deal Expert; Oct 7, 2010; 15183 posts; 5558 upvotes

May 26th, 2020 9:29 am

plato wrote: ↑ Please note that should you have a need to contact Amazon.ca about a fraud problem, you are out of luck.. They will not accept emails or phone calls because of CV19 ???. I have a compromised (now cancelled) credit card that was used to create a fake Prime account and have started getting packages I did not order. I suspect someone is waiting to pick up these packages on delivery.
Be wary.

Put out a lockable delivery box. So you can take all the items and resale them later

May 26th, 2020 9:42 am

Purgatory: Deal Addict; Jul 9, 2012; 1816 posts; 301 upvotes; Pluto

May 26th, 2020 9:42 am

Amazon has become one of the worst companies to deal with. I try to make them a last option now when ordering stuff online now.

It’s seriously nuts how such a large company could be so bad now.

+1

May 26th, 2020 1:04 pm

GeneralStore: Member; Apr 10, 2020; 297 posts; 1086 upvotes

May 26th, 2020 1:04 pm

aaron158 wrote: ↑ jeff@amazon.com

Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.

May 26th, 2020 1:06 pm

aaron158: Deal Addict; Nov 25, 2004; 4343 posts; 3212 upvotes; London

May 26th, 2020 1:06 pm

GeneralStore wrote: ↑ Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.

what do i care. who messages them.

May 26th, 2020 1:26 pm

bylo: Deal Expert; Jan 7, 2002; 28575 posts; 27257 upvotes; Waterloo, ON

May 26th, 2020 1:26 pm

GeneralStore wrote: ↑ Surely you shouldn't be addressing every single concern to Jeff. I can't imagine how annoying it would be to constantly be bombarded with these messages on a daily basis.

Do you think Jeff reads any of these emails? This address is just the equivalent to customer.service@amazon.com

veni, vidi, Visa

+1

May 26th, 2020 1:30 pm

GeneralStore: Member; Apr 10, 2020; 297 posts; 1086 upvotes

May 26th, 2020 1:30 pm

bylo wrote: ↑ Do you think Jeff reads any of these emails? This address is just the equivalent to customer.service@amazon.com

Even if he doesn't read them personally, his personal assistant or someone from his team would. Why else would they have their own personal work email address?

aaron158 wrote: ↑ what do i care. who messages them.

If you don't care, then why did you bother to post his email address? Pretty ironic, don't you think?

May 26th, 2020 1:41 pm

bylo: Deal Expert; Jan 7, 2002; 28575 posts; 27257 upvotes; Waterloo, ON

May 26th, 2020 1:41 pm

GeneralStore wrote: ↑ Even if he doesn't read them personally, his personal assistant or someone from his team would. Why else would they have their own personal work email address?

Bingo! Hence my comment that it's equivalent to a general CS email. There's a department that scans incoming and directs/escalates them to the appropriate department/person.

(You might get Jeff's personal attention using an email that starts with something like, "Hey Jeff, I've got compromising texts from you that I'm selling to the National Enquirer..." But even that is now old news.)

veni, vidi, Visa

May 26th, 2020 1:51 pm

GeneralStore: Member; Apr 10, 2020; 297 posts; 1086 upvotes

May 26th, 2020 1:51 pm

bylo wrote: ↑ Bingo! Hence my comment that it's equivalent to a general CS email. There's a department that scans incoming and directs/escalates them to the appropriate department/person.

(You might get Jeff's personal attention using an email that starts with something like, "Hey Jeff, I've got compromising texts from you that I'm selling to the National Enquirer..." But even that is now old news.)

It's not the same though. The purpose of having a personal email address is to have messages relevant to the owner to receive it. A general CS email, as stated, is meant for general requests. Otherwise, there's no point in having an email address specifically set up to handle general questions. Might as well send everything to Jeff's email address.

May 26th, 2020 1:58 pm

bylo: Deal Expert; Jan 7, 2002; 28575 posts; 27257 upvotes; Waterloo, ON

May 26th, 2020 1:58 pm

GeneralStore wrote: ↑ It's not the same though. The purpose of having a personal email address is to have messages relevant to the owner to receive it.

In this context it's to give the customer the impression that Jeff will read it. (Perhaps in the early days he did indeed read mail addressed to Jeff@amazon.com but I doubt he has in years.)

veni, vidi, Visa

May 26th, 2020 9:07 pm

smartie: Deal Expert; Dec 5, 2006; 15480 posts; 11122 upvotes; Markham

May 26th, 2020 9:07 pm

Jucius Maximus wrote: ↑ Exactly... if someone stole your CC info and used it on Amazon, you should contact your bank / CC issuer. There's no reason for you to contact Amazon unless someone actually used your Amazon account.

I am going through this right now, actually, with fraud Amazon charges on my Home Trust VISA. I didn't have to contact Amazon even one time.

Interestingly, this is the 2nd time in 3 years I have gotten fraud Amazon.com charges, but they were on 2 different cards.

What OP wants to do is cancel his prime account and orders in amazon which someone else generated. OP was not trying to cancel credit card with amazon

May 26th, 2020 9:14 pm

Jucius Maximus: Deal Expert; Aug 18, 2005; 21200 posts; 5902 upvotes; Burlington-Hamilton

May 26th, 2020 9:14 pm

smartie wrote: ↑ What OP wants to do is cancel his prime account and orders in amazon which someone else generated. OP was not trying to cancel credit card with amazon

OK I admit I didn't fully realise what the OP was saying.
Looks like they got an investigation going through Intelcomm.

One other possible approach would be to call Amazon and tell them you 'lost access' to the e-mail address of the account, and need to change it to a new e-mail address. Obviously the OP has the billing, full CC info, and delivery information for that account, so he could just change it over to a new e-mail and change the PW. Though I don't know what prevents the crook from 'stealing' the account back in this manner.

- casual gastronomist -

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