Update: Amazon Prime :Warning
Since my original post I was ab;e to get through the amazon.ca customer service page to a point where I could leave my number to have them call me back. I found out how to do this from a rep at Intel.com who does amazon deliveries. I did this early this morning and reached someone outside of Canada who was of little help.
This afternoon I tried again and was able to get a more local call back within seconds and this person solved my problems very quickly and arranged for an investigation.. Happier ending than expected.