*UPDATED/Resolved*[Q] My phone became blacklisted? Feedback please!
I need some feedbacks from you cellular phone/system gurus.
So here is what happened...
My Nexus 5 (purchased directly form Google) with my Koodo service all of sudden lost connection with the network yesterday morning and was not able to register to Koodo. Since I was at work, I tested my phone with co-workers Fido sim card and it worked as it should. I tested my sim card to his Nexus 4, it worked as it should. Confused.
So I called Koodo support find out what is wrong and I went through the usual process, power cycle, take sim out & in again, manually select and try to connect Koodo cellular network from settings. Nothing was working and support suggested I try a replacement sim card from Koodo.
So this morning I stop by Koodo kiosk (who didn't even have any demo/sample phones to test a sim card), I bought a sim card (**$10.99+tax, more about this later) and activated the sim for me. Put it into my Nexus 5, nothing! Can not register to network.
Fine, I had to rush to work and tested this new sim card with co-worker's new Moto E, it does not work? More confused. Again I tested his sim card (Fido, which there was someone else at work with microSIM, everybody got iPhone with nanoSIM), his sim worked as it should. Even more confused now and frustrated.
I called up Koodo support again and this time supported dug a little deeper into the issue? Placed me on hold several times and came back and told me that my phone has been reported or stolen. On top of that support told me there was a duplicate of my IMEI number. Support also told me to goto Koodo website and search for a link which allow users to verify IMEI number so that I can verify it myself.
Now... I didn't know what my options were and support told me they can not see who have reported as stolen or lost but told me it was reported June 11th in the morning hours. Also told me that since the phone was not purchased from Koodo, I would need to call GOOGLE and have them resolve this.
Now I called Google and the tech support could not figure out what was wrong with my situation. Heck support even asked me to clear the cache of 'Google Play Store service' from the apps list. I said, seriously? what would that do? G Support told me, "Oh that fixed it for some users".
Well that didn't work... and support placed me on hold to compare the IMEI number that was displayed on my phone to see if it is matching the IMEI from back when I made the order and Google shipped it out.
This is where I was placed on hold for like 20minutes+ and I had to hang to go back to work.
Totally frustrated.
So... while this get resolved, I stopped by TELUS store to pick up a pre-paid MOTO E. To make sure, I asked the sales rep if this phone will work with Koodo sim card. Answer I get from the rep is... "Isn't that a old phone?". Heck you are the sales, not me, OMG. Than he said... I can not be sure if it will work with Koodo sim card, you are gonna have to call Koodo and find out or buy Moto E from Koodo for $218. I said why would I pay $60 from Koodo when I and standing here in your Telus store when the price is $150 for same phone. Than I got all pissy mood and just left.
So anyways... sorry for the long type out. Hopefully some of you experts and give me some feedback.
I am gonna call Google again and continue on where I left. (hope I don't have to explain same thing too much).
*i have factory reset the phone too*, still same result.
**Regarding that $10.99+tax for Sim Card, Koodo Rep on the phone credit me $10 when I told him I even had to pay for the new sim card that didn't work. Than I asked, Sim card is only $10?, Rep. said, Yes, Sim Card is only $10!. I said I paid $10.99+tax. Than Rep said... Ok, I'll credit you $1 more. Haha
(It was the CenterPointMall Koodo Kiosk)
So here is what happened...
My Nexus 5 (purchased directly form Google) with my Koodo service all of sudden lost connection with the network yesterday morning and was not able to register to Koodo. Since I was at work, I tested my phone with co-workers Fido sim card and it worked as it should. I tested my sim card to his Nexus 4, it worked as it should. Confused.
So I called Koodo support find out what is wrong and I went through the usual process, power cycle, take sim out & in again, manually select and try to connect Koodo cellular network from settings. Nothing was working and support suggested I try a replacement sim card from Koodo.
So this morning I stop by Koodo kiosk (who didn't even have any demo/sample phones to test a sim card), I bought a sim card (**$10.99+tax, more about this later) and activated the sim for me. Put it into my Nexus 5, nothing! Can not register to network.
Fine, I had to rush to work and tested this new sim card with co-worker's new Moto E, it does not work? More confused. Again I tested his sim card (Fido, which there was someone else at work with microSIM, everybody got iPhone with nanoSIM), his sim worked as it should. Even more confused now and frustrated.
I called up Koodo support again and this time supported dug a little deeper into the issue? Placed me on hold several times and came back and told me that my phone has been reported or stolen. On top of that support told me there was a duplicate of my IMEI number. Support also told me to goto Koodo website and search for a link which allow users to verify IMEI number so that I can verify it myself.
Now... I didn't know what my options were and support told me they can not see who have reported as stolen or lost but told me it was reported June 11th in the morning hours. Also told me that since the phone was not purchased from Koodo, I would need to call GOOGLE and have them resolve this.
Now I called Google and the tech support could not figure out what was wrong with my situation. Heck support even asked me to clear the cache of 'Google Play Store service' from the apps list. I said, seriously? what would that do? G Support told me, "Oh that fixed it for some users".
Well that didn't work... and support placed me on hold to compare the IMEI number that was displayed on my phone to see if it is matching the IMEI from back when I made the order and Google shipped it out.
This is where I was placed on hold for like 20minutes+ and I had to hang to go back to work.
Totally frustrated.
So... while this get resolved, I stopped by TELUS store to pick up a pre-paid MOTO E. To make sure, I asked the sales rep if this phone will work with Koodo sim card. Answer I get from the rep is... "Isn't that a old phone?". Heck you are the sales, not me, OMG. Than he said... I can not be sure if it will work with Koodo sim card, you are gonna have to call Koodo and find out or buy Moto E from Koodo for $218. I said why would I pay $60 from Koodo when I and standing here in your Telus store when the price is $150 for same phone. Than I got all pissy mood and just left.
So anyways... sorry for the long type out. Hopefully some of you experts and give me some feedback.
I am gonna call Google again and continue on where I left. (hope I don't have to explain same thing too much).
*i have factory reset the phone too*, still same result.
**Regarding that $10.99+tax for Sim Card, Koodo Rep on the phone credit me $10 when I told him I even had to pay for the new sim card that didn't work. Than I asked, Sim card is only $10?, Rep. said, Yes, Sim Card is only $10!. I said I paid $10.99+tax. Than Rep said... Ok, I'll credit you $1 more. Haha
(It was the CenterPointMall Koodo Kiosk)
