UPS Package Stuck? How can I call UPS?

krs wrote: ↑ Seems a package from Amazon shipped via UPS is somehow "stuck" in Ottawa.

Ottawa is the last UPS terminal before packages are delivered to me - delivery was originally scheduled by UPS for Tuesday. May 5, then on Tuesday night when it didn't arrive to Wednesday, May 6, now maybe 7th or 8th.

I get this when I check detailed tracking (latest info on top):



Last time this happened where a package seems to be "stuck" at a location, it eventually ended up being lost completely.

I appreciate that these are not normal times, but giving me the same explanation, which is really none, three times in a row is not helpful.
Can't find a phone number for UPS to see if they can tell me what is going on and when to expect the package.

Anyone have a number - UPS's on line automated help is useless. Is there any point calling Amazon?

Akitakara wrote: ↑ For me, I've found that recently, the Kanata facility tends to have a 4 - 7 business day delay once it arrives there.

Your package has been delayed due to events beyond our control. We're adjusting delivery plans as quickly as possible.

NinjaSaves wrote: ↑ They investigated and located a lost package quite quickly, and got back to me via phone.

Marzipan wrote: ↑ Generally, ... and I do mean generally ... I don't see how people phoning about a delayed item can be helpful. It just adds to costs and takes staff away from ... well ... delivering. In many cases, the delivery company does not know any more than we know from tracking. They certainly should not be dropping tools to hunt down a caller's package just to be able to tell them where it is.

Marzipan wrote: ↑ Generally, ... and I do mean generally ... I don't see how people phoning about a delayed item can be helpful. It just adds to costs and takes staff away from ... well ... delivering. In many cases, the delivery company does not know any more than we know from tracking. They certainly should not be dropping tools to hunt down a caller's package just to be able to tell them where it is.

krs wrote: ↑ Seems a package from Amazon shipped via UPS is somehow "stuck" in Ottawa.

Ottawa is the last UPS terminal before packages are delivered to me - delivery was originally scheduled by UPS for Tuesday. May 5, then on Tuesday night when it didn't arrive to Wednesday, May 6, now maybe 7th or 8th.

I get this when I check detailed tracking (latest info on top):



Last time this happened where a package seems to be "stuck" at a location, it eventually ended up being lost completely.

I appreciate that these are not normal times, but giving me the same explanation, which is really none, three times in a row is not helpful.
Can't find a phone number for UPS to see if they can tell me what is going on and when to expect the package.

Anyone have a number - UPS's on line automated help is useless. Is there any point calling Amazon?

krs wrote: ↑ In addition to what tew said.

If UPS wasn't so disorganized, people wouldn't think about calling them about delayed items.
In my case:

Guaranteed delivery provided by Amazon was Wednesday, May 6.
When I checked the tracking on the UPS website on Monday it showed delivery will be Tuesday, May 5th - Great! I rearranged my schedule to make sure someone was here to receive the package since I'm sure a signature will be required.
Tuesday comes and goes - after promising me Tuesday delivery all day, in the evening delivery is promised for Wednesday, May 6
I again rearrange my plans to have someone to receive the package
Same thing, wait all day, no package
Then on Amazon the delivery changes to state: Now expected 7 May-8 May
On UPS I get: Update - Please check back later for scheduled delivery.
And then under detail what I posted in my first post.

What that tells me that UPS is in total disarray - one would think they would know by their workload how many days the delay is expected to be, but obviously not.
They just string the customers along - one day at the time.