UPS unreliable

dassub wrote: ↑ UPS is awesome. The worst ones for missing delivery targets are Purolator and Canada Post, thought I've noticed that they have improved this year.

PointsHubby wrote: ↑ Lots of companies use Buffalo / Niagara ... then a Mississauga location as their Point of Entry / Clearing House ... and redistribution centre for items inbound to Canada

Now that we have much more availability to pkg tracking as Customers, it fascinating to watch the routes items take to get to us ... often crisscrossing North America more than once, like yours did.

Would be so much simpler if not everything seemingly was routed for the GTA ... but had optional clearing spots in Montreal for eastbound destinations and Vancouver for westbound destinations.

The craziness is when a Parcel departs California bound for B.C., and has to go to NY City first, so as to make the “other” NY connection in Buffalo, to end up in Mississauga, before heading back west across Canada to Vancouver. Seems ridiculous an almost 10,000 Kms journey ... when SAN Francisco to Vancouver is about 1500 Kms apart as the crow flies.

sprung wrote: ↑ We use UPS almost daily for work. FedEx less so

UPS has been excellent for us. Trackable delivery. Very quick investigations if something goes missing.

We've never had a lost item or significant delay with them so far. Shipping from downtown Toronto.

EndrewSmith wrote: ↑ I ordered some work related stuff online some time ago and it was shipped with UPS. Few days ago, I checked the status on UPS website and it was scheduled to be delivered Tuesday (two days ago). As it requires signature, I had to work from home on that day even though I prefer not to (because management really dislike the idea and they discourage people from doing so). On the scheduled delivery date around noon, I noticed that the status changed to "delayed" and "will be rescheduled". The status was still the same Wednesday morning, so I decided to head to work, but I was occasionally checking the status. Around 3pm, I received a text message from UPS that says delivery attempt failed because no one at home. I was surprised because I was still waiting for a new delivery date and wasn't expecting it to be delivered. When I came back home, I found a delivery notice with checkmark on "we will try again on the next weekday". So I had no choice but to work from home again for that day. I waited the whole day, but UPS didn't show up. I called UPS around 7pm and the agent basically said it's not guaranteed. I understand it's holiday season and all, but they should at least update the status , so that we could make sure somebody at home. And if they are leaving a notice with "we will try again tomorrow" message, make sure to follow through. Otherwise, they are basically wasting customer's time. That just infuriates me.

sprung wrote: ↑We use UPS almost daily for work. FedEx less so

UPS has been excellent for us. Trackable delivery. Very quick investigations if something goes missing.

We've never had a lost item or significant delay with them so far. Shipping from downtown Toronto.

gh05t wrote: ↑With high Christmas volumes I doubt every package gets scanned after it's initial entry point into the system.
Therefore updates would not be forthcoming.
Best thing I figure at this time of year is have them hold the package at the depot, or an access point, once you get a hold of them.
Early in the morning before the trucks head onto the road is probably the best time for this.

sputnik99112 wrote: ↑
My UPS delivery was always during working hours and if it required a signature it would ended up at the main sorting depot out in the west end of the city. I hated driving all the way out there so after a while I decided to leave a note on the door for the UPS delivery person to drop off the parcel at the nearby UPS Store for me to pick up.

EndrewSmith wrote: ↑ I ordered some work related stuff online some time ago and it was shipped with UPS. Few days ago, I checked the status on UPS website and it was scheduled to be delivered Tuesday (two days ago). As it requires signature, I had to work from home on that day even though I prefer not to (because management really dislike the idea and they discourage people from doing so). On the scheduled delivery date around noon, I noticed that the status changed to "delayed" and "will be rescheduled". The status was still the same Wednesday morning, so I decided to head to work, but I was occasionally checking the status. Around 3pm, I received a text message from UPS that says delivery attempt failed because no one at home. I was surprised because I was still waiting for a new delivery date and wasn't expecting it to be delivered. When I came back home, I found a delivery notice with checkmark on "we will try again on the next weekday". So I had no choice but to work from home again for that day. I waited the whole day, but UPS didn't show up. I called UPS around 7pm and the agent basically said it's not guaranteed. I understand it's holiday season and all, but they should at least update the status , so that we could make sure somebody at home. And if they are leaving a notice with "we will try again tomorrow" message, make sure to follow through. Otherwise, they are basically wasting customer's time. That just infuriates me.

capitalism wrote: ↑ what do you guys think about the border /import charges between the three or ups/dhl/FedEx?

I am trying to remember which one has the most hidden importing fees.

cgtlky wrote: ↑ Are you living in a house or condo? For me, I lived in a house, I post a notice on the door, "Dear UPS Courier, if no one answer the door, pls leave the package / parcel by the door." I got everything so far nothing is missing whether it is UPS, Fedex or Purolator. If it is Canada Post, I received a notice to pick It up on the nearest post office to my house.