UPS wants me to pay brokerage fee AFTER I received my package
I recently purchased a graphic card from EVGA (379$USD = 530$ CAD) from the USA and it was shipped via UPS Standard.
I received the package two weeks ago at my front door. The driver just drove off. I was really happy! I thought I didn't have to pay any duty/customs fees.
Surprise!!! Two weeks after, I just received by mail, an invoice for brokerage fees. It's $170!
My package was not taken hostage for payment before release. I was not given the chance to self-clear with CSBA. Now UPS is seeking money.
I looked at EVGA's term and conditions for shipping to Canada. See below.
There is a term and condition as shown below (word per word from EVGA website)
• Shipping to Canada or Mexico:
o The below shipping fees do not include any additional Customs or Duties fees charged by the shipper or by your countries Customs Department. UPS will require that these fees are paid prior to delivering the shipment to the shipping address. If these fees are not paid upon delivery then the package will be returned to EVGA and any shipping fees or customs fees charged to EVGA will be deducted from your refund. Please check with the Customs Department for your country with the order total if you do need an estimation of these fees prior to placing your order.
Question: Can I not pay the duty/customs fees? Should I pay?
Thank you for chiming in.
TL;DR - Final result: I only paid 15% sales tax (Quebec).
OK, guys thank you for reading, I hope my story will benefit others in the future.
Here is the final result:
I called UPS and told them that the shipper says that UPS must knock on your door and present the invoice before releasing the package. This provides the buyer two options: to pay the invoice and accept UPS being the broker and pay the outrageous invoice OR to refuse package and self-clear at CSBA OR simply refuse the package to be returned to the seller.
I told UPS that they were dishonest, unethical and unprofessional. They dropped off my package without any consent and that they're charging me the full amount for which I could refuse.
Customs brokerage fees:
- 71.95$ Preperation for declaration fee.
- 6.00$ Entry Preparation Fees
- 7.78 TVQ (additional taxes)
- 3.90 TPS/TVH customs fee
Total = $89.63 related to brokerage fees.
At first, the lady said "The only amount I can wave is the brokerage fee of $71.95."
I replied and said I refuse to pay the total amount of $89.63. That's the total amount related to all the UPS brokerage fees. If I self-clear, I would not pay a dime. So the only amount I'm paying is sales tax in Quebec of 15%. I'm doing you a favor to contact you to resolve this issue. Otherwise, I won't pay.
Then she said "Let me see what I can do for you sir... OK sir, we can settle for only duty fees (15%). Thank you very much for your understanding sir."
I think that's very fair and I was very lucky. Best wishes for all other people who experience same situation as me.