Shopping Discussion

UPS wrong delivered location

  • Last Updated:
  • May 10th, 2020 5:54 pm
[OP]
Deal Addict
Nov 7, 2018
1193 posts
815 upvotes

UPS wrong delivered location

My home Depot order got delivered to wrong location- Kanata. I live in Edmonton .
What's the best way to fix it to get a refund?
Been waiting for that order for so long. Tracking was keep saying delay.
8 replies
Deal Addict
Dec 25, 2005
1438 posts
461 upvotes
You should contact Home Depot and let them know that it was mistakenly delivered to the wrong location. They can investigate with UPS and will either re-send the order to you or give you a refund.
[OP]
Deal Addict
Nov 7, 2018
1193 posts
815 upvotes
Nukey wrote: You should contact Home Depot and let them know that it was mistakenly delivered to the wrong location. They can investigate with UPS and will either re-send the order to you or give you a refund.
Yeah trying to call them right now. Waiting too long -40min. Gonna try again next time. Or maybe I should go instore?
Deal Fanatic
User avatar
Jan 6, 2004
8287 posts
2047 upvotes
Mississauga
Post on RFD and Reddit - do not email or call the retailer who actually sold you the item.

They are usually good at dealing with issues if you contact them directly.
Deal Addict
Dec 27, 2013
3367 posts
1177 upvotes
Woodbridge
UPS has an option in its customer service line for packages that show delivered but aren't there. You can call them if it's on the same day that your package was said to have been delivered and they'll investigate what happened and see if there's a possibility to recover the idem and redeliver it. Having said that, I think that's more a matter of the driver dropped it off at 19 Main Street instead of 90 Main Boulevard or something. But you're talking about different provinces. How is that even possible? You can file a claim with UPS here https://www.ups.com/ca/en/help-center/c ... pport.page but I think Home Depot might be a better option.
[OP]
Deal Addict
Nov 7, 2018
1193 posts
815 upvotes
OntEdTchr wrote: UPS has an option in its customer service line for packages that show delivered but aren't there. You can call them if it's on the same day that your package was said to have been delivered and they'll investigate what happened and see if there's a possibility to recover the idem and redeliver it. Having said that, I think that's more a matter of the driver dropped it off at 19 Main Street instead of 90 Main Boulevard or something. But you're talking about different provinces. How is that even possible? You can file a claim with UPS here https://www.ups.com/ca/en/help-center/c ... pport.page but I think Home Depot might be a better option.
Thanks. The agent I called after 1 hour transfer to another who can 'help' waited around 20min. Then I spoke with the 2nd agent, told me to wait then he hang up....
Tried to call 3 times again the computer keep putting me on wait in 'project management' not online order help
Deal Addict
Feb 19, 2017
3857 posts
2402 upvotes
Vancouver
Remember that with covid 19 impacting the number of people who can work and the number of additional orders, odds of getting through to home depot (or really any store) is much lower than before. It might be frustrating but its just facts of what is going on now.

Your only options are trying to call HD or UPS and explain it to them again. Hope you don't get disconnected again. It will take a long time. If after a few days you can't get a solution from either company, try calling your credit card company and explaining what happened. That way they can at least put a note on file in case it takes longer than the purchase window for you to find a solution. You credit card might also do a charge back for you.
Member
Apr 10, 2020
273 posts
1046 upvotes
Mrrfdxyz wrote: Yeah trying to call them right now. Waiting too long -40min. Gonna try again next time. Or maybe I should go instore?
Did you order it online? If you did, I doubt the staff at your local store can help you out.

At this point, UPS wouldn't do much, since I suppose it's already marked as delivered. It's better that you contact Home Depot customer support directly by phone. You can also contact them by text to THDCA (84322).
[OP]
Deal Addict
Nov 7, 2018
1193 posts
815 upvotes
GeneralStore wrote: Did you order it online? If you did, I doubt the staff at your local store can help you out.

At this point, UPS wouldn't do much, since I suppose it's already marked as delivered. It's better that you contact Home Depot customer support directly by phone. You can also contact them by text to THDCA (84322).
Hard to do on text. It says they will contact me within 5 days
I contacted through phone the third time mentioning the first two ignored me. She said it's weird that it got delivered to different province. She gave me a ticket number and they will contact me again.

Top