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!!urgent help with direct energy blocked air vent

  • Last Updated:
  • Jan 15th, 2011 3:46 pm
Aug 2, 2010
25 posts
1 upvote

!!urgent help with direct energy blocked air vent

My parents just moved into their newly built house for a month or 2 and hot water failed today.the machine in the basement says there is a blocked air vent error and we called directenergy to ask for help and they said that it might be a bird or rat or whatever and we'll have to pay 99 just for a tech to come fix it and etc costs to fix it..shouldn't there be a warranty or company that covers such things from happening?like we're gonna pay 365 days of mice blocking the air vent outside the house!!or is there a way we can fix it ourselves?
4 replies
Deal Expert
User avatar
May 10, 2005
36359 posts
So go outside and check the vent. You can do that. Make sure there is nothing covering them.
It could be snow or anything plugging the intake or exhaust vent. A 2 month old house is the responsibility of the builder. Call them.
Direct Energy will warranty the hot water tank and should come to have a look. Did you tell them it was a new installation?
Deal Addict
User avatar
Mar 8, 2002
4232 posts
With Direct Energy water heater rentals, only problems directly associated with the heater itself are covered at no cost to you. If anything fails that is not the tank itself, like piping, venting, or electrical, then the homeowner pays.
Dec 27, 2007
460 posts
Unscrew the rubber connector that secures the vent pipe and see if you can blow air through it. Maybe its a pressure switch or something thats not working properly.
Jan 14, 2011
7 posts
Hi there - We had that problem too with our hot water heater - it kept flashing and read "Blocked Air Intake" and there was no hot water. We contacted our builder and it turns out that several homes in our new neighbourhood had the same problem and it is the duct outside that had frozen over and wasn't allowing air in/out. Don't have Direct Energy come out - call the builder and/or check the vents outside first and save yourself $99. :)


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