Automotive

Use the warranty in another province

  • Last Updated:
  • May 19th, 2020 10:11 am
[OP]
Newbie
Sep 30, 2019
18 posts
5 upvotes

Use the warranty in another province

My question is: May I enjoy my warranty in a province which is different than the province I bought the car?

I have a leased 2017 honda civic. It is still under the manufactory warranty. I leased this car in Toronto. Due to the COVID-19, I moved to my cabin in a rural area outside Ontario since March. Recently, I notice the air-conditioning of the car stops cooling. So I'd like to get it repaired. I thought it would not be an issue to enjoy my warranty at the local Honda dealer store. When I called the local dealer store, it seems they are reluctant to repair it for me. They told me they are not sure if I can use the warranty and they will call me back once they get a reply from Honda Canada. I haven't got back from them for a while.

One more question, I had this air-conditioning issue since 2018 summer. The dealer store did fix it for me every summer for free. (I cannot tell if they actually fix the leaking. All I can test is the air-conditioning is cooling again.) I think they just add the cooling liquid every summer when I had this issue. But they never actually fixed it. There must be leaking somewhere. Even an old car does not need to add the cooling liquid every year. That does not make sense. When the issue happened in 2019, I asked them if they fixed the leaking. They said yes. Now the issue come back again...I had one more year lease term and the warranty will end this August. I do have lease insurance but I am not sure if the insurance covers the air-conditioning. I guess there is no easy way that I can tell if they actually fix the leaking. Does anyone have some good suggestions for my situation?

Thank you.
5 replies
Deal Fanatic
Sep 1, 2004
6116 posts
4728 upvotes
If your car is 2017, your 3 year bumper to bumper warranty could have expired. So your AC fix could be on your own dime this time.

Get your service record out and get right to fight Honda Canada that you never got the fix last 2 times.
[OP]
Newbie
Sep 30, 2019
18 posts
5 upvotes
Xtrema wrote: If your car is 2017, your 3 year bumper to bumper warranty could have expired. So your AC fix could be on your own dime this time.

Get your service record out and get right to fight Honda Canada that you never got the fix last 2 times.
I leased the car in August, 2017. So my 3-year warranty expires this August.
Deal Addict
Dec 20, 2018
4673 posts
3739 upvotes
AidenJacob wrote: My question is: May I enjoy my warranty in a province which is different than the province I bought the car?

I have a leased 2017 honda civic. It is still under the manufactory warranty. I leased this car in Toronto. Due to the COVID-19, I moved to my cabin in a rural area outside Ontario since March. Recently, I notice the air-conditioning of the car stops cooling. So I'd like to get it repaired. I thought it would not be an issue to enjoy my warranty at the local Honda dealer store. When I called the local dealer store, it seems they are reluctant to repair it for me. They told me they are not sure if I can use the warranty and they will call me back once they get a reply from Honda Canada. I haven't got back from them for a while.

One more question, I had this air-conditioning issue since 2018 summer. The dealer store did fix it for me every summer for free. (I cannot tell if they actually fix the leaking. All I can test is the air-conditioning is cooling again.) I think they just add the cooling liquid every summer when I had this issue. But they never actually fixed it. There must be leaking somewhere. Even an old car does not need to add the cooling liquid every year. That does not make sense. When the issue happened in 2019, I asked them if they fixed the leaking. They said yes. Now the issue come back again...I had one more year lease term and the warranty will end this August. I do have lease insurance but I am not sure if the insurance covers the air-conditioning. I guess there is no easy way that I can tell if they actually fix the leaking. Does anyone have some good suggestions for my situation?

Thank you.
Manufacture warranty is canada wide. As for the repairs, you should take a look at the work orders as it'll list exactly what they did and i don't think the dealer will just top up to fix it when they can replace stuff and get paid for it under warranty.

and insurance? no insurance won't cover it unless maybe if it was a road impact or object that broke it somehow
[OP]
Newbie
Sep 30, 2019
18 posts
5 upvotes
StatsGuy wrote: Manufacture warranty is canada wide. As for the repairs, you should take a look at the work orders as it'll list exactly what they did and i don't think the dealer will just top up to fix it when they can replace stuff and get paid for it under warranty.

and insurance? no insurance won't cover it unless maybe if it was a road impact or object that broke it somehow
Thanks for the reply. "lease insurance" I mean the car return insurance. The insurance covers small scratches or wear and tear etc.
Deal Addict
Dec 20, 2018
4673 posts
3739 upvotes
AidenJacob wrote: Thanks for the reply. "lease insurance" I mean the car return insurance. The insurance covers small scratches or wear and tear etc.
I don't think lease wear insurance is going to cover it as it's generally for wear and tear items and not mechanical issues. Get/keep documentation of history of AC problems so if it does come back later after warranty is gone, you can argue it's pre-existing.

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