Using pandemic as an excuse?
Why is a website not working? Covid.
Why does it take days for customer service to respond to an email? Covid.
Why is shipping taking so long? Covid.
Yes, the pandemic has contributed to some problems, but theres many problems which have existed long before March. I feel companies are paying the price for not paying proper attention to certain areas of their business beforehand.
I've noticed how many Canadian retailers have had very poor ecommerce and customer service. The attention paid to their website was very poor, many never offer live chat CS, and their emails took days to respond back to. They never had a dedicated team to do any of these and its finally caught up to them. They shouldn't be blaming the virus, they should be blaming their own internal priorities.