Personal Finance

vanilla Prepaid Mastercard missing 16 digit Number

  • Last Updated:
  • Mar 28th, 2019 1:14 pm
[OP]
Sr. Member
Dec 27, 2005
548 posts
71 upvotes
Toronto, ON

vanilla Prepaid Mastercard missing 16 digit Number

Hello All,

I purchased a card worth $200 s few months ago from a walmart gift card ( which i got through a Koodo deal).

Today I opened the package and went to use it at stores and the machine didn't recognize it at all. looks like the 16 digit number is missing.

I called CS and they want receipt for them to issue a new one.. Now i don't have a receipt from few months ago .. can't even remember which walmart i bought it from.

any one else had something like this??

Thanks for your help!
16 replies
Deal Guru
User avatar
Mar 23, 2008
11170 posts
7446 upvotes
Edmonton
paf wrote: Hello All,

I purchased a card worth $200 s few months ago from a walmart gift card ( which i got through a Koodo deal).

Today I opened the package and went to use it at stores and the machine didn't recognize it at all. looks like the 16 digit number is missing.

I called CS and they want receipt for them to issue a new one.. Now i don't have a receipt from few months ago .. can't even remember which walmart i bought it from.

any one else had something like this??

Thanks for your help!
If you can't give them anything to go on, you're kind of screwed. In this case, I'm not really sure what else they are supposed to do.

C
Deal Addict
Jan 19, 2017
2874 posts
1536 upvotes
paf wrote: Hello All,

I purchased a card worth $200 s few months ago from a walmart gift card ( which i got through a Koodo deal).

Today I opened the package and went to use it at stores and the machine didn't recognize it at all. looks like the 16 digit number is missing.

I called CS and they want receipt for them to issue a new one.. Now i don't have a receipt from few months ago .. can't even remember which walmart i bought it from.

any one else had something like this??

Thanks for your help!
Your title says Vanilla prepaid. But then you said Walmart gift card. Which is it? Do you mean you have the actual card in the package but there is no # on the card? Since you got it from Kooho, May be contact them.
[OP]
Sr. Member
Dec 27, 2005
548 posts
71 upvotes
Toronto, ON
ml88888888 wrote: Your title says Vanilla prepaid. But then you said Walmart gift card. Which is it? Do you mean you have the actual card in the package but there is no # on the card? Since you got it from Kooho, May be contact them.
I had a Walmart gift card which I used to buy the vanilla prepaid MasterCard
Deal Addict
Jan 19, 2017
2874 posts
1536 upvotes
paf wrote: I had a Walmart gift card which I used to buy the vanilla prepaid MasterCard
You can check the balance on your card on vanillaprepaid.com.
Deal Fanatic
User avatar
May 9, 2009
5905 posts
1737 upvotes
Montreal
ml88888888 wrote: You can check the balance on your card on vanillaprepaid.com.
Not without the card number...
Deal Addict
Oct 4, 2009
2583 posts
1447 upvotes
Montreal
Just a suggestion but any chance you failed to realize there is a sticker blocking the card number from open view inside the packaging? Peeling it back reveals the unembossed card number.

Long shot but you never know how familiar or not a poster might be with these things.
Deal Addict
Jan 19, 2017
2874 posts
1536 upvotes
psyko514 wrote: Not without the card number...
Are you saying you have the card, but the card has no number on it(i.e. no number printed on the card?)
Deal Fanatic
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May 9, 2009
5905 posts
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Montreal
ml88888888 wrote: Are you saying you have the card, but the card has no number on it(i.e. no number printed on the card?)
I'm not the OP. Are you only reading every second word in this thread or something?
Deal Expert
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Aug 18, 2005
19371 posts
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Burlington-Hamilton
Sounds like the OP has paid some tuition to the School of Life.
I keep all of my receipts going 7 years back in an envelope filing system... this applies to everything from McD's to WalMart to Coscto to gas stations.
Actually I just got finished shredding my old 2012 receipts at the turn of the 2019 New Year.

OP, WalMart can actually pull up and re-print old receipts. If you don't remember the info, I suspect you won't get a tax deduction on this 'tuition to the School of Life'.
- Casual Gastronomist -
Deal Addict
May 16, 2017
1291 posts
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Jucius Maximus wrote: Sounds like the OP has paid some tuition to the School of Life.
I keep all of my receipts going 7 years back in an envelope filing system... this applies to everything from McD's to WalMart to Coscto to gas stations.
Actually I just got finished shredding my old 2012 receipts at the turn of the 2019 New Year.

OP, WalMart can actually pull up and re-print old receipts. If you don't remember the info, I suspect you won't get a tax deduction on this 'tuition to the School of Life'.
If compulsive receipt retention is a lesson from the school of life, I'd pick a new school.
Deal Expert
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Aug 18, 2005
19371 posts
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Burlington-Hamilton
robsaw wrote: If compulsive receipt retention is a lesson from the school of life, I'd pick a new school.
I'm a pretty extreme example; People should realise the gift card business is full of pitfalls and scams, and you need to assume something will go wrong and therefore take steps to protect yourself.

Out of the receipts I retain, less than 0.1% turn out to be of relevance. But some of those 0.1% have really saved my bacon, especially when it comes to taxes and home insurance.
- Casual Gastronomist -
Member
Aug 27, 2014
410 posts
203 upvotes
Jucius Maximus wrote: Sounds like the OP has paid some tuition to the School of Life.
I keep all of my receipts going 7 years back in an envelope filing system... this applies to everything from McD's to WalMart to Coscto to gas stations.
Actually I just got finished shredding my old 2012 receipts at the turn of the 2019 New Year.

OP, WalMart can actually pull up and re-print old receipts. If you don't remember the info, I suspect you won't get a tax deduction on this 'tuition to the School of Life'.
You wouldn't pay me $1000 to keep that many receipts!

Many of them end up fading anyway. I suppose you store them in a cool, dark place.

Seriously, I'd consider scanning them or taking a picture with your phone. Some companies may not like it, but it still shows the exact time and amount of the transaction and can be verified with the store.

I'm happy that some stores like Canadian Tire can even verify transactions now with just a credit card number or the fidelity card.
[OP]
Sr. Member
Dec 27, 2005
548 posts
71 upvotes
Toronto, ON
Jucius Maximus wrote: Sounds like the OP has paid some tuition to the School of Life.
I keep all of my receipts going 7 years back in an envelope filing system... this applies to everything from McD's to WalMart to Coscto to gas stations.
Actually I just got finished shredding my old 2012 receipts at the turn of the 2019 New Year.

OP, WalMart can actually pull up and re-print old receipts. If you don't remember the info, I suspect you won't get a tax deduction on this 'tuition to the School of Life'.
Only if you remember what day you got it ..

I rather change school if you need to keep keep receipts I 2019.

You carry your way ! .. not saying it's wrong but not my cup of tea

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