vehicle purchasing review from Policaro Acura (negative)
Vehicle AD: We have just installed NEW front brake pads and rotors, and have given this vehicle a fresh detail inside and out. This MDX is equipped with Navigation, Back-up Camera, Leather Interior, Sunroof, Bluetooth Mobile Connection, Heated seats, and is All-Wheel Drive. This vehicle has a factory warranty up to 100,000kms or 07/9/2019. It is accident free and will exceed all safety standards! The Policaro Automotive Family has been an established GTA business since 1979. Policaro Acura has shaped the brand of Acura in Canada since we opened our doors in 1987. All of our pre-owned vehicles are competitively priced to sell......
Found this vehicle and had requested a car proof. I got response from a salesperson, PK would would eventually take over further dealings.
Thank you for expressing your interest in the 2015 Acura MDX.
Policaro Acura takes pride in offering our customers detailed vehicle history information on all of our pre-owned vehicles.
The great news is, we will purchase a report on your behalf, at no cost to you.
I can get the report online for you to see live onscreen, and can even printout a copy for you. I am sure you will want to see the report live, to ensure it is off the actual CarProof site.
I will also be happy to take the time to show you how the report works, and explain the different parts and what to look for. There is a lot of information on the reports, and it can be a little confusing if you're not used to them.
I can also share our inventory file with you at the same time, so you can see the shop report and any work we may have completed on the car, and any other information we have, on the history of the vehicle.
While we are doing that, we can even spend a little time looking at the vehicle itself, and maybe do a bit of a drive?
My approach to sales is a consultative one, and I want to help you with all the information you will need to make a good decision. ...and, I like making this easy for my customers!
Let's talk for a minute or two, so we can set up a time to get together.
What is the best number to reach you at?
Let me know how I can best serve you!
Phone: (905) 458-7100
We were buying this vehicle sight unseen as we are hours away and cant hop and skip there. Made an agreed offer of $28,900 for the vehicle. I had a friend go and see it. Vehicle had dog hair all over, tires in 3/4 were low and no gas. That's fine, we can handle that as the vehicle likely hadn't been cleaned yet.
Get down to business. PK sends over the bill of sale and its listed at $29,000 ($100 more than offered). I tell him no i did not agree to this and he is well aware. His response was along the lines of yes but my manager would be more eager to sell at that price.
Next, I look at several additional charges and speak to him about it. 80$ for "mist decontamination". I disagree with this as the vehicle is supposed to come detailed in and out as per advertisement. He agreed to take this charge off. $41.50 for carproof (initial email said they would provide me free of charge) and $10 for OMVIC. I told PK after all these additional charges we would think about it.
A few days later the sales manager called and asked to finalize this deal. I explained we would have to think about it as we were not pleased with the "extra charges". We explained we were being gouged. This manager stated that's not the intended case and that's why they send the bill of sale. I told him that once that bill of sale is signed it's a legally binding agreement.
The sales manager stated that it is up to the consumer to contest the additional charges.
Take this information as you please. I did not purchase this vehicle
TLDR: Policaro Acura attempted to raise price of offer without authorization, charged for items stated in ad it covered, and failed to deliver on promises of free carproof when prepared to purchase.
Always read the bill at the end.