(VENTING)Costco.ca purchasing bulky item with change of address in beetween the exchange process.

Moneymatter wrote: ↑ Long story short: don't ever assume online orders will save you time when you don't have time.

this is a rare case, maybe just unlucky:

1. Bought SERENE 10" FIRM KNG Item # ‌1212630‌ at address A from Costco.ca.
2. Received the order at address A, move the mattress to address B.
3. Opened it to find out it was not the size that I ordered (everything on the package indicates that it is the correct size)
4. I called Costco.ca they said they would exchange, but I have to bring the mattress BACK to address A so they can pick it up.
5. They will only deliver the exchanged mattress to address A.
6. I agreed because I was stressing about moving and wasn't thinking straight.
7. A day after, a friend agreed to help me deliver the wrong sized mattress to the costco warehouse.
8. It was a bad idea: apparently, the action complicated their entire process. It involves UPS, Costco.ca, Costco warehouse and the mattress supplier.
9. I was surprised that the REP at costco tried to convince me to bring the mattress back to pick it up at address A.
10. After 30 minutes of headache and exchange, they agreed to have the mattress
11. They agreed to deliver the correct size mattress to address B
12. A day later - today, I received an order confirmation to be delivered to address A.
13. to update the order address, it took me another 30 minutes of calling back and forth to find out I needed to call them again once the order is shipped.

So lesson learned, convenience cannot be assumed.
Should have refused Costo.ca exchange offer and bought a mattress at a retail store.

Ballroomblitz1 wrote: ↑ This isn't as rare as you might imagine, especially with mattresses.

I just purchased a mattress for my son (bought few weeks ago) who is moving to a downtown condo however he takes possession April 15th (Good Friday) and with no deliveries available on that holiday and booking the elevator and timing of delivery we decided to have the mattress delivered to my residence a few days prior, then we can move it in the day he takes possession.

The issue we run into is that should something be wrong with the mattress we will have to move to my residence one more time before Costco will pick up and do the return. Like you i believe Costco will not pick up at his new condo address, it has to be in the original delivery location.

My son has now gotten permission to move in a day earlier on April 14th, so going to call up the moving company from the link on the order page and see if we can make a change on the address and date to his new condominium address instead of my current address. On the link for tracking on the Costco site you can change the delivery date/time, however no provision to change the delivery address.

So we'll see if we can call the number and change the address for delivery, if not then it will come here and we'll move it down in a separate trip.

So i do not think it is an isolated issue with changing a time or place of delivery, it's understandable no one likes changes however i think it should be manageable long as it isn't within 48 hours of delivery to be fair.

**One item i see as an issue is a person has delivered to a condo, moves 6 months later to a new residence and requires a warranty return. If Costco does not wish to pick up at an alternate location, and frowns upon return to a store location....seems to be a problem not yet solved. In that regard might make sense to have delivered to my house as that address will not likely be changing in years to come.

hvc wrote: ↑ sleep on an air mattress or the couch for a night and have the mattress delivered to the condo the next day..? lol that's what we did many moons ago.

It's not the end of the world to be without a mattress for one night..