Virgin bills $8,726 for data
Under Canada’s Wireless Code, which came into effect in 2013, wireless service providers must notify customers about excessive data use to avoid what it called “bill shock.”
While Parrott admitted she asked Virgin to provide more data, she was not told that the consumption was adding up in the thousands of dollars.
Virgin increases data overage to $150/GB, after the mandated pause at the $50 mark.
They also switch up the unit of charge, obfuscating the 50% rate increase.