Virgin Mobile Home Internet reviews and experiences

Thanks for the replies. Seems like something is wrong with my account and Virgin CS is not being helpful then.

I have their Valérie modem and not using my own router.
I can see the relative percentage for each device when logging into the modem, but cannot see actual usage as per @krs's screenshots above.

j831 wrote: ↑ Thanks for the replies. Seems like something is wrong with my account and Virgin CS is not being helpful then.

I have their Valérie modem and not using my own router.
I can see the relative percentage for each device when logging into the modem, but cannot see actual usage as per @krs's screenshots above.

I see the same online, i.e., I don't see usage. My account is one month old. Maybe they stopped showing this for new accounts, I don't know. If it's unlimited I don't see why they have to track usage.

I assume when you click on the "View my usage" link at the bottom left you get nothing.

Did you make any changes to the Valérie modem configuration? Mine is just the standard setup

alpovs wrote: ↑ If it's unlimited I don't see why they have to track usage.

Virgin doesn't - but I would like to see it in case I want to switch to another ISP with an account with limited usage to save some money.

Anyone able to extend their current offer with the new promos out now? $45 for 100mbit/10mbit up

weedb0y wrote: ↑ Anyone able to extend their current offer with the new promos out now? $45 for 100mbit/10mbit up

I wasn't.

alpovs wrote: ↑I wasn't.

Thanks, will cancel and re-sign up. I am noticing on the web, that I can get the same 100mbit for $40month off their website once you sign up for it. FTTH home

weedb0y wrote: ↑ Thanks, will cancel and re-sign up. I am noticing on the web, that I can get the same 100mbit for $40month off their website once you sign up for it. FTTH home

Does that work with Virgin?
These "deals" are usually for NEW customers only - question is how do they define "new"

Does anyone know where I can buy a battery for the HH3000 modem?
Bell no longer sells it.

Or even what the battery product ID is to help me google

krs wrote: ↑ Does anyone know where I can buy a battery for the HH3000 modem?
Bell no longer sells it.

Or even what the battery product ID is to help me google

The HH3000 is a Sagemcom 5566
http://www.dslreports.com/hardware/Sage ... 5566-h4553

The battery is B5566a

Dhanushan wrote: ↑ The battery is B5566a

Thanks,
Found a few for sale at $80.-, far cry from $30.- which it seemed Bell was selling this for and what I expected I woul have to pay.
I can buy a 600VA UPS for $60.-

If anyone else is interested in a battery for the HH3000, there is one on Kijiji right now, brand new for $25.-
Located in St. Catherines - too far for me to go and pick that up.

krs wrote: ↑ Does that work with Virgin?
These "deals" are usually for NEW customers only - question is how do they define "new"

Signed up under my wife’s name. Easy.

I have VM coming in next week to install internet 100. They do claims FTTH but I am still doubtful. Currently have another sub-provider of Bell who provided me with the Home Hub 2000, which is essentially the Steve modem, and connects to a regular land line phone cable, NOT fiber.

For those of you who had Valeria (Home Hub 3000) installed and were told fibe was available for your address, did the tech do the installation using the green fibe cable, or regular phone cable?

I live in a house, Toronto area and use VM 100M service.

they installed valerie modem with green fiber line coming to my house.

k0101v wrote: ↑ I have VM coming in next week to install internet 100. They do claims FTTH but I am still doubtful. Currently have another sub-provider of Bell who provided me with the Home Hub 2000, which is essentially the Steve modem, and connects to a regular land line phone cable, NOT fiber.

For those of you who had Valeria (Home Hub 3000) installed and were told fibe was available for your address, did the tech do the installation using the green fibe cable, or regular phone cable?

bjwcg7tf wrote: ↑ I live in a house, Toronto area and use VM 100M service.

they installed valerie modem with green fiber line coming to my house.

Did you already have the green Fibe wire coming into your home, or did the tech install it brand new by drawing it in from outside?

k0101v wrote: ↑ Did you already have the green Fibe wire coming into your home, or did the tech install it brand new by drawing it in from outside?

the fiber line was installed by Bell when I was with them.

k0101v wrote: ↑ I have VM coming in next week to install internet 100. They do claims FTTH but I am still doubtful. Currently have another sub-provider of Bell who provided me with the Home Hub 2000, which is essentially the Steve modem, and connects to a regular land line phone cable, NOT fiber.

For those of you who had Valeria (Home Hub 3000) installed and were told fibe was available for your address, did the tech do the installation using the green fibe cable, or regular phone cable?

Are you in a house or condo or apartment? Technology used can be different to provide this service.
I'm in a house, fiber was installed in the neighbourhood by a Quebec subcontractor years ago, at that time the fiber cable was run to the outside of the house, that's all.
When I signed up for FTTH years later, Bell came and ran the fiber inside the house.

Why do you even worry about how the service is provided as long as you get what you paid for?

krs wrote: ↑ Are you in a house or condo or apartment? Technology used can be different to provide this service.
I'm in a house, fiber was installed in the neighbourhood by a Quebec subcontractor years ago, at that time the fiber cable was run to the outside of the house, that's all.
When I signed up for FTTH years later, Bell came and ran the fiber inside the house.

Why do you even worry about how the service is provided as long as you get what you paid for?

I am in a house. With my current sub-provider of Bell I have (using Home Hub 2000 aka Steve modem) it comes in through a landline phone cable and I experience drops ever so often. Some people I know have the actual green fiber optic cable coming directly (true FTTH) and they have rarely had any issues. That is my only concern. I am hoping the tech is able to run a new cable from outside rather than using the existing landline phone cable.

k0101v wrote: ↑ I have VM coming in next week to install internet 100. They do claims FTTH but I am still doubtful. Currently have another sub-provider of Bell who provided me with the Home Hub 2000, which is essentially the Steve modem, and connects to a regular land line phone cable, NOT fiber.

For those of you who had Valeria (Home Hub 3000) installed and were told fibe was available for your address, did the tech do the installation using the green fibe cable, or regular phone cable?

Installed on Monday this week. In a newer build house and Bell guy said I have FTTH but he needed to fish the fibre line into the basement. Took about 2 hrs or so. Valerie HH3000 modem is great, I get reliable wifi all over house now unlike before with Fido. Ran speed tests across the house to test wifi strength and to see whether I’d need a mesh network.

Modem located in basement under front entryway, speed at modem ~120, first floor den also gets ~120 because it’s right over modem, family room on first floor at back of house gets ~80-90, office on 2nd floor front of house gets ~80-90, master bedroom on 2nd at back of house gets ~25-30 which is still good enough to stream 4k Netflix. Front of house to back of house is roughly 60 ft distance.

For comparison old Fido modem was located in upstairs office before and would get 150 in that office, 75 in master bedroom, 25 in den downstairs, 5-10 in family room.

Absolutely the worst experience I've had with an ISP. Amongst the plethora of installation problems, the modem effectiveness was the kicker... especially the 2.4ghz band (yes, my camera system requires this) wouldn't provide the necessary speeds even when 10 feet directly in front. Customer service wasn't terrible but each tech couldn't resolve the problem.