I was attracted to that same plan and guess what, they conveniently forgot to add any data to the plan.wanton007 wrote: ↑ I tried this at the start of the school year and it was a nightmare. After confirming with the rep this plan was still available, I went ahead and got a Lucky Mobile sim, activated and then a week later did the port when the sim card arrived. The rep said that for some reason that they couldn't put me on that plan and that he would escalate and not too worry.
A few days later, I get an email from Virgin Mobile with a new service agreement for $30 plan with 1GB of data. I immediately call them and after a couple of hours, it appears that this Lucky to VM port required the purchase of a phone on Sweet Pay. Nothing in the documentation says this as we can all see and they asked if I'd like to purchase a phone. I say no, when I called about this originally, there was no mention of this requirement and I don't need a phone (even with the cheapest at $8 / month). I say, the rep when I called in originally also said she could give me $41.25 / 4gb of data with a $10 discount per month for 2 years if I didn't want to do the Lucky port, so I said put me on that then. Person says, okay, I'll do that, don't worry and we hang up.
A few days later, I get a new service agreement in an email for the $41.25 plan with no $10 / discount. I call again, and spend another 3 hours on the phone with at least 5 different departments (one of which was the fraud department and they questioned why I would have even been forwarded to them. The last rep I talked to clearly understood the situation and it's been "escalated" and has been 2 weeks now. Called again yesterday and the rep said, someone made an adjustment and it should be reflected on your upcoming October bill and not to worry. There is a $10 monthly discount on the plan for 12 months. At this point, I didn't even want to bother arguing 12 months vs 24 months. I just want my the bloody discount.
I have 3 lines with VM now and if this doesn't shake out, I'm going to port at least 2 lines out and when the new line hits the 3 month mark, I'm going to port that one out.
Dealing with VM has been a nightmare here. Is there a way for me to contact the CRTC with this to have them do this properly?
After I contacted CCTS, they corrected their convenient mistake the next day.
I'd suggest always contact CCTS when there's an mobile plan issue, it's much more effective than trying to contact the provider.
