Virgin Mobile Plans/Frustration
When I called them and asked why my bill was so high, they claimed I made 95 text messages to people I don't even know. I have the 10 free talk/text plan for students, and the only people I messaged were people in the top 10. The 10 free talk/text plan also boasts "Unlimited texting", but Virgin said that I can only send 55 messages to people in the top 10, not an unlimited amount.
After telling them this, they still are demanding that I pay my phone bill in full. They have also billed me for the next month as well (they did not tell me that they were doing this, so I have to pay $32 x 2)
I told them that I would like to cancel my plan, but they are now saying I have to pay a $20/month cancellation fee until my contract is finished. I feel that I shouldn't pay it because I was unjustly billed. There were no indications that they would do this in the contract as well.
What should I do about this?