Cell Phones

Virgin Mobile Retention

  • Last Updated:
  • Apr 2nd, 2013 5:29 am
[OP]
Newbie
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May 20, 2009
4 posts
Toronto

Virgin Mobile Retention

Hi guys,

I noticed the Retention threads for Rogers and Fido, but the responses/information for Virgin Mobile and other small carriers seem pretty limited. I tried applying the concepts of rn's holy grail of retention thread's to try to get a better deal out of VM with no success.

1. Is there a way to squeeze a better deal out of VM? Has anybody had success with VM or any non-Rogers/Fido carrier?

Here's what I'm getting:
  • 100 daytime minutes
  • Unlimited evenings (7pm-8am) and weekends
  • Unlimited text
  • Call Display, Call Waiting, Voicemail
  • $25/month for one year (There are no other fees, so it comes to $28.25 after everything)
She'll throw in free internet (which I find useless, given the limitations of my handset) if I renew for one more year

2. Thoughts? Is there a better option out there?

Thanks.
85 replies
Sr. Member
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Apr 21, 2006
685 posts
24 upvotes
Scarborough
not for what youre getting.

I would take the mobile browsing. What phone do you have? If you have one running on EVDO you could get a pretty fast connection, I watched youtube videos and did my emailing from my handset when i had free internet. It was pretty useful.
And then God said, "John, come forth, and receive eternal life..." But John came fifth, and got a toaster. :D
Sr. Member
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Feb 27, 2003
800 posts
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Langley
a2yang wrote: Is there a way to squeeze a better deal out of VM? Has anybody had success with VM or any non-Rogers/Fido carrier?[/B][/I]
Realize that Bell has actually purchased VM, so not only are they just the carrier of VM's calls, they actually own Virgin Mobile Canada now.. not sure if it makes a difference, but I'm really starting to hate Bell..
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Feb 16, 2009
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'Shwallywood
wow this is such a hot deal, where can I get this deal?

btw, post it in the proper category
Newbie
Jul 15, 2006
26 posts
1 upvote
I wouldn't be signing any long term contracts right now, as new carriers should be entering the Canadian market towards the end of 2009-early 2010. (Remember the spectrum auction last year) I recall reading an article in the Toronto Star about one company that plans on having $40 unlimited everything plans w/ no contracts, so try holding out. At any rate, the competion will be welcome. Until then, we are stuck with terrible carriers with garbage pricing schemes.
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Aug 5, 2004
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Unlimited browsing from virgin sucks, last time we got it on our test phone we couldn't access pages outside of their portal. More like unlimited intranet browsing....
Best deals I got thanks to RFD:
Sony 60" SXRD RPTV with Stand 1749$ :arrowl: :razz:
[OP]
Newbie
User avatar
May 20, 2009
4 posts
Toronto
lebanesekid wrote: not for what youre getting.

I would take the mobile browsing. What phone do you have? If you have one running on EVDO you could get a pretty fast connection, I watched youtube videos and did my emailing from my handset when i had free internet. It was pretty useful.
I'm not sure of the exact model, but it's a Samsung which is pretty slow (not all Samsungs, just the model they gave me), when connecting to internet (when I initially started I got 3 months free internet as a trial). But I agree with you, if the phone was good, then I would welcome the added internet.

Bigups to 6millions when he wrote "more like intranet"... so true.
[OP]
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May 20, 2009
4 posts
Toronto
nellium wrote: wow this is such a hot deal, where can I get this deal?

btw, post it in the proper category
1. This deal was a "special" promotion that ended in the middle of the summer '08. VM has a similar one on their website, but without all the unlimited stuff, which sucks. I went to a Wireless Wave kiosk and they suggested that deal as the best available at the time.

2. My bad. I'm having difficulty adjusting to classifying and searching with RedFlagDeals. I'll do better next time. Thanks for your patience.
Member
Jul 7, 2004
412 posts
235 upvotes
I'm on Virgin right now. Does anybody has new Virgin retention plan from 2010?
Deal Addict
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Dec 12, 2006
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Messed Up Area
net_essential wrote: I'm on Virgin right now. Does anybody has new Virgin retention plan from 2010?
Pretty much BELL corperate now.

Called in last week, had better deal from rogers and they wouldn't budge( dropped $20 month was best ). Ask for some type retention 3 years strong with over 100 monthly average. and nothing.

Called back later in day gave 30 day notice to cancel service ( remember we pay month advance ).

Next day my line wasn't active, then received last months invoice same day ( not even on my billing cycle date ).

Lost my phone number, can't port now. Called to complain and now stuck without my cell number, cancelled service before date, and still VIRGIN will not do anything says need to talk to people and will call back in 1 hour and still no response 8 business days later.


VIRGIN RETENTIONS = BELL = HELL.

Better service is using tin cans with string in my area.

Better bsuiness Bureau contacted.
Sr. Member
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Feb 4, 2007
931 posts
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a2yang wrote: Hi guys,

I noticed the Retention threads for Rogers and Fido, but the responses/information for Virgin Mobile and other small carriers seem pretty limited. I tried applying the concepts of rn's holy grail of retention thread's to try to get a better deal out of VM with no success.

1. Is there a way to squeeze a better deal out of VM? Has anybody had success with VM or any non-Rogers/Fido carrier?

Here's what I'm getting:
  • 100 daytime minutes
  • Unlimited evenings (7pm-8am) and weekends
  • Unlimited text
  • Call Display, Call Waiting, Voicemail
  • $25/month for one year (There are no other fees, so it comes to $28.25 after everything)
She'll throw in free internet (which I find useless, given the limitations of my handset) if I renew for one more year

2. Thoughts? Is there a better option out there?

Thanks.
I have the same deal grandfathered for a year now after contract finished May/09. I'm now negotiating with them for a Blackberry deal. With no contract now, I told them that I am shopping around for a better deal. Loyalty will call me within 48 hours. So far, they are only offering 50% off for first 3 months and then $5 discount each month thereafter with the same voice plan. I will have to get a data plan and sign a 3-year contract. I said I'll wait until loyalty calls me.
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Apr 25, 2003
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Has anyone tried Virgin retention with a data plan?
[OP]
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May 20, 2009
4 posts
Toronto
Trooper8111 wrote: I have the same deal grandfathered for a year now after contract finished May/09. I'm now negotiating with them for a Blackberry deal. With no contract now, I told them that I am shopping around for a better deal. Loyalty will call me within 48 hours. So far, they are only offering 50% off for first 3 months and then $5 discount each month thereafter with the same voice plan. I will have to get a data plan and sign a 3-year contract. I said I'll wait until loyalty calls me.
I hope it works out for you, man. Please let me/us know how it goes.
Is the $5 discount off your current (grandfathered) $25 plan or would it be off a potential Blackberry plan?
Well, he's kind of had it in for me ever since I accidentally ran over his dog. Actually, replace "accidentally" with "repeatedly," and replace "dog" with "son."
Member
Apr 17, 2009
481 posts
94 upvotes
Do I have a chance to get retentions if I'm a prepaid customer since 2007?
I'm ready to sign for 3 years!
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Apr 25, 2003
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I doubt they'll consider prepaid tenure at all, unfortunately.
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Feb 4, 2007
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a2yang wrote: I hope it works out for you, man. Please let me/us know how it goes.
Is the $5 discount off your current (grandfathered) $25 plan or would it be off a potential Blackberry plan?
I ended up getting the samsung impact for my son. I couldn't justify getting a BB with the data. I saw this review and ended up getting the phone and was given the $5 off the $25. It was risk-free considering Virgin has a 30-day guarantee.

http://www.youtube.com/watch?v=E9HCZoft ... 1&index=12.

Well, the phone is great with the unlimited web browsing ($10/month). He can stream videos, upload photos, use facebook, get emails, msn messenger. And it's quite fast with the new HSPA sim 3G. Because the phone is not considered a smart phone, data is not charged. But the internet is far from being WAP. It has a full browser.

There is, however, a design flaw on the phone. The placement of the sim card is such that you need to slide the card into a narrow slot. The slot is a tight fit making it very easy to damage the card when taking it out and placing it in. The damage caused the phone to not receive text messages. After several futile attempts to fix it by tech support, I ended up going to the kiosk to exchange phones. The salesman tested the sim on another phone and summize that the sim was defective. We could actually see the scratch marks on it where the contacts touched the sim. Everything worked fine after exchanging sims.
Newbie
Aug 27, 2010
15 posts
Burnaby
Virgin Mobile CRs have got to be some of the biggest baffoons around!

You know, it's nice to negotiate promos and so-on. But whether or not they will be reflected in your bill is another thing.

At the very least I've been able to negotiate some concessions from them. Here's my story and what I got in the end.

I've been prepaid with Virgin from January 2008 to July, 2010. At that time I purchased an unlocked Google Nexus One and decided to switch to a monthly plan. As such I negotiated and was offered the following:


-200 daytime minutes,
-Unlimited Evenings and Weekends 7pm-7am,
-Voicemail 10 and Call Display,
-500 MB Data, PLUS
-*PROMO* FREE Unlimited text cross-Canada for a period of two years.
The above was offered to me for $50.


The thing with promos is that you can never confirm what you've got as they never state their promos in your online account. Not only that, but after subsequent phone calls (7 in total throughout the month after I agreed with my above plan), not a single CR was able to confirm my promomotion and they each had to manually add it into my account.

So I get my bill at the end of the month (August 24, 2010), and what-do-you-know? Not one but TWO unlimited texting charges appeared in my bill, each $5 for a total of $10!!!! This pushed my bill to $60 instead of the agreed-to $50.

Then I called in within a couple of hours of getting my bill and told them what had happened. I also reiterated how disappointed I am that not a single one of their CRs were able to confirm my PROMOs. So in the end I have no idea what I have until my bill arrives. As a result, the CR agreed to waive the $10 charge for this month and offered to give me a future $15 discount off my subsequent bills for the next two years! Hard to believe, but here's now what I've got:

-200 daytime minutes,
-Unlimited Evenings and Weekends 7pm-7am,
-Voicemail 10 and Call Display,
-500 MB Data, PLUS
-*PROMO* FREE Unlimited text cross-Canada for a period of two years, PLUS
-$15 discount on my future monthly bills for two years.

The only thing now is that I don't know if I'll be paying $35 ($50-$15), which is hard to believe, or $40 ($50 + $5 unlimited text offer from CR - $15 discount), or $45 ($50 + $10 advertised unlimited text - $15 discount).

I guess I'll have to find out when my bill arrives.

In the end, I've lost confidence in Virgin's billing process as I can never be sure what I'll be paying at the end of the month. I kind of figured that there's no point switching as CRs in other carriers are probably no better than what I've got now.

Stay tuned. I'll report back on September 29.

Regards,
Andrew
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May 25, 2009
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^ They charged you for the free promotion? That doesn't make any sense. And twice? That really doesn't make any sense.

Also it looks like retentions gave you their standard $50 smartphone combo, and they threw in both bonuses (VM + CID, or unlimited txt) instead of making you choose one.
"God's in His heaven. All's right with the world." - Robert Browning (1812-1889)
Newbie
Aug 27, 2010
15 posts
Burnaby
Winkle wrote: ^ They charged you for the free promotion? That doesn't make any sense. And twice? That really doesn't make any sense.

Also it looks like retentions gave you their standard $50 smartphone combo, and they threw in both bonuses (VM + CID, or unlimited txt) instead of making you choose one.

That's what they probably did. Now, just wondering what my bill will look like after they throw in the so-called $15 discount.

The Virgin Retention thread is looking a little sad compared to the others. We've got to shore this one up.

Stay tuned!
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May 25, 2009
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wanjeyin wrote: That's what they probably did. Now, just wondering what my bill will look like after they throw in the so-called $15 discount.

The Virgin Retention thread is looking a little sad compared to the others. We've got to shore this one up.

Stay tuned!

From the way you described it, your bill will come out to $45... doesn't sound like the CSR fixed the $10 mystery charge at all other then put in a $15 credit to offset it.
"God's in His heaven. All's right with the world." - Robert Browning (1812-1889)

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