[Virgin Mobile] Virgin 0$ down payment deal is not true

Smartdomus wrote: ↑ Oh, mine at least they said they would take the return but I am still waiting to see if they will follow through. I haven’t resorted to any other channels, since they didn’t oppose to the phone return.
I really hope your complaints get to them and you can get rid of them as well. I also canceled automatic payment and I am hoping this will get sorted before next billing cycle and I can just port my number somewhere else.

Smartdomus wrote: ↑ They accepted the phone and reversed all charges and defaulted me me back to my BYOD plan, now I have a credit on my account for next month’s bill. Now I’m free to leave them. No the best outcome, but I am happy it’s over.

Hellordfdeals wrote: ↑ It is Good news!

Have you communicated with them after returning it? Or just wait for the change on your account.

The delivery is accepted by them.
I have reported to CCTS for a return but no response for many days, it is strange.

Smartdomus wrote: ↑ No I haven't talked to them.
They received the phone last Thursday, but yesterday I received an email saying they received the phone and another email with my new "contact" (which is not a contract, just my month-to-month subscription to the BYOD plan I had before all that)
My invoice balance was over $800 before that and now it has changed to a a credit of $45 dollars instead, which means every fee got reversed and I had nothing to pay this month.
The iPhone 11 pro max also disappeared completely from my account and it shows back the XS I got with a contract 2 years ago and it's already paid for.