Virgin Internet $40 50/10 or $45 100/10

aw1883 wrote: ↑ Reading the thread, I'm a little confused about the connection in house. Was a Bell customer on Fibe 50 for about 2-3 years ending Nov 2020, When they installed in 2018, they installed a 2-port plate on the wall, one for Internet and one for Phone

o1Jeff wrote: ↑ do you guys get a consistent speed of 100mb with virgin?
currently with rogers paying for 300 or 500, however i consistently get lower than 100mb everytime i do a speed test

AAAAAAA7 wrote: ↑ Downloading is fine. 10 upload is what killed it for me. Kids start trying to upload YouTube and or tiktok videos,or host minecraft servers and that 10 being all used up affects downloads surfing streaming working. Went back to bell gigabit (was very difficult process to comeback haha).

Rx-87 wrote: ↑ am I the only one who's having a terrible experience with virgin DSL 100mbps service?


the 1st modem kept rebooting on its own.

2nd modem doing the same thing

tried powering directly from outlet, surge protector, different outlets,

even had a 2nd technician come in person and change the control at the terminal, plus new AC power adaptor, checked the dsl lines

said there's no issues he can see.

2nd modem still keeps rebooting randomly under usage.

they're now sending me a 3rd modem.

1 tech on the call explained having 2 dsl lines for 100mbps just means 2 more problems to deal with

I may have to just downgrade to 50mbps with virgin and 1 dsl line if thr problem persists after the 3rd modem and pray the 1 dsl line is stable.

but definitely a complete disaster compared to your positive experiences.

this is unbelievable that this is happening even

repatch wrote: ↑ Let me guess: Steve modem? They are trash.

Pretty much all ISPs recycle modems. Pretty much all ISPs don't bother testing incoming modems for issues. So it's likely you've got two modems which were returned because they didn't work right, and weren't tested properly before being set out the door.

This can (and does) happen with pretty much any ISP that supplies you a modem.

Steve is so bad I bought my own modem and use that for Virgin. 100% solid since.

Akitakara wrote: ↑ Just wondering, what model modem did you end up going with?

From your description, I am betting you had a fibre-to-the-home install already. Double check at the Bell demarcation box outside of your house.

am I the only one who's having a terrible experience with virgin DSL 100mbps service?

Let me guess: Steve modem? They are trash.

o1Jeff wrote: ↑ do you guys get a consistent speed of 100mb with virgin?
currently with rogers paying for 300 or 500, however i consistently get lower than 100mb everytime i do a speed test

aw1883 wrote: ↑ Steve is HH2000 and Valerie is HH3000, right? If I've got it right, 100Mbps service implies HH3000/Valerie, right?

Obviously "they just send out modems returned by other users for problems" would still apply, but wondering why the HH2000 is trash (assuming a compatible 50Mbps service or less).

ravenjo wrote: ↑ From your description, I am betting you had a fibre-to-the-home install already. Double check at the Bell demarcation box outside of your house.

The problems with 'Steve' are numerous, mostly revolving around buggy firmware. Problems I've had:

jfmartel wrote: ↑ It's usually a little bit higher. 25mbps here and I have a steady 31mpbs. 50mbps should expect about 60mbps.

repatch wrote: ↑ Let me guess: Steve modem? They are trash.

Pretty much all ISPs recycle modems. Pretty much all ISPs don't bother testing incoming modems for issues. So it's likely you've got two modems which were returned because they didn't work right, and weren't tested properly before being set out the door.

This can (and does) happen with pretty much any ISP that supplies you a modem.

Steve is so bad I bought my own modem and use that for Virgin. 100% solid since.

repatch wrote: ↑ Steve/HH2000 are VDSL, 100/10 max

HH3000 is FTTH.

I can't speak to the HH2000, my understanding is it's identical in hardware to 'Steve', but the firmware is different (at least the branding is different).

The problems with 'Steve' are numerous, mostly revolving around buggy firmware. Problems I've had:

1) Can't change the LAN IP range, you can make the change in the GUI, but it doesn't stick
2) Can't change the DHCP range, in this case I think the button greys out
3) Can't change the DNS server, it has this stupid 'enter the serial number of the modem' thing that pops up when you try, enter the correct serial and the modem SEEMS to take the change in setting, but nope, back to default after restart and reboot
4) It's SLOW, like REALLY slow, to do ANYTHING on it configuration wise
5) It 'crashes' after running a certain amount of time (usually a few days) depending on traffic

I've gone through multiple iterations on hardware, same results, it's just trash, at least how Virgin deploys it. If you don't want to change ANYTHING config wise I guess it's 'usable'

Anyways, I moved to my own modem, which works great.

Rx-87 wrote: ↑ Yeah - I tried to get them to give me the Valerie HH3000 for free - but they couldn't do it. Said I could only keep getting Steve modem replacements.

Oh I believe they just recycle the modems cause I can see like one WIFI network says "VIRGIN032" etc. and then the 2nd one was like "VIRGIN460" etc. so like I'm assuming thats the production cycle of these modems and clearly you either get a newer build / older one and it doesn' matter.

I mean - I have no idea what's wrong with Steve HH2000 - As frustrating as it sounds - it is highly hilarious too that I'm now on my 3rd modem TODAY.

But cross fingers it gets stable cause the speed is ridiculously fast though - noticeably fast.

What modem did you end up buying yourself to fix all these issues - I may end up trying that route if all else fails - seriously.

aw1883 wrote: ↑ I thought pair bonding was 50, I remember signing up a relative for 50 and Bell went back and forth whether they could deliver 25 or 50, the later requiring pair bonding and the wiring being borderline.

aw1883 wrote: ↑ I thought pair bonding was 50, I remember signing up a relative for 50 and Bell went back and forth whether they could deliver 25 or 50, the later requiring pair bonding and the wiring being borderline.

aw1883 wrote: ↑I thought pair bonding was 50, I remember signing up a relative for 50 and Bell went back and forth whether they could deliver 25 or 50, the later requiring pair bonding and the wiring being borderline.