Seems like they delayed their order but then just found a way to get a tech to show up.
OMG what a terrible experience. My wife and I both now work from home and can't have a connection being down all day, not to mention my kids doing online classes. I hope they are able to get you sorted today.ji2o0k wrote: ↑ Unfortunately for me, I haven't been having a good go at this so far....comedy of errors on VM's part so far....
I submitted my online order last week & received an email with a Mon June 7 install date from between 8am - 12pm
Today is Mon June 7 - waited until 1pm but still no Bell Technician so I called into VM
Looks like my install date in their system was moved to Tues June 8 but I wasn't notified (no email or phone call)
I told the rep I received an email with a June 7th install date & wasn't notified of any change - she checks again......"oops, looks like a Bell Tech was dispatched on Mon June 7, should be there in the afternoon"
Bell Tech arrived at 2pm & proceeded to install the Valerie modem in my basement & do his thing - I was WFH & hotspotting with my iphone with meetings all afternoon
Bell tech is done - gave me a small black sticker with SSID & password. I was busy with work meetings, quickly checked the wifi with my iphone & connected so figured all good
Later in the evening after I'm done my work - I speed test the connection & getting 2.2Mbps down / 6.5Mbps up...........weird
Call into VM Tech - told to reboot the modem now I get a "Error 2001", tried a bunch of different logins
Spent more than 2hrs with CSR & tech (they keep on insisting my install is tomorrow! wtf)
I keep on getting passed to different techs & finally the last tech tried a few more things and concluded that I need to wait 12hrs for my modem to be provisioned & configurations to finalize...............wtf........
I asked for a manager - was informed manager will call me back today (it was already 10pm).....
Finally fed up - luckily I still have my Fido modem & services...went to the basement & side of the house to hook back up Fido cables
WTF........let's see what VM says tomorrow
TL; DNR - bungled up install date, still installed on original date - slow connection & instructed to rebooted modem...........VM Valerie modem now shows error code, VM Tech can't trouble shoot & tells me to wait 12hrs for modem provisioning & network configuration
still no good news right now (3pm afternoon on Tues June 8th).....
Keep us posted.ji2o0k wrote: ↑ still no good news right now (3pm afternoon on Tues June 8th).....
No one came today & I haven't received a callback from a VM manager yet. I'm in meetings until 5pm and using the Fido modem & services....no way can I disconnect the Fido cable to test the VM modem - not until 5pm today.
So I'll finish up my meetings, log off at 5pm and hook back up the VM modem & see how things go............stay tuned
curious - what router or modem are you using to replace the Valerie modem?agenkin wrote: ↑ Got connected today. Looked around the configuration of the Valerie modem, it's pretty basic, and the modem is huge (physically), did not like it. Decided to ditch the modem from day one. Connected through the TP-Link media converter, and everything is working, getting 128/11 Mbps real speeds, with 1ms ping.
The technician had no clue what PPPoE was when I asked for my credentials. I had to tell him that it's the user name that starts with "b1" or "v2", and he clued in. Also, he installed the SFP into the modem incorrectly, leaving the locking lever in the up position, so the SFP was only held in the modem by friction. Discovered this when I was unplugging it to move into the media converter.
My setup is a bit oddball, but I'm happy to talk about it. It's like this:
Curious what else the 5 port switch is used for?agenkin wrote: ↑ My setup is a bit oddball, but I'm happy to talk about it. It's like this:
Fiber -> media converter -> managed 5 port switch -> raspberry pi running OpenWRT as a router/firewall -> 24-port dumb switch.
The wireless is handled by a couple of TP-Link AC1350 access points, which are connected to the switch by cable.
Don't have anything to say about Rogers vs Bell fiber services.
Oh right, forgot the Raspberry Pi only has 1 Eth port. Your topology needs to map the RasPi back to the 5 port switch then to the 24 port
Yeah, I paused for a second when making the diagram, then decided that it should be a logical diagram, not the actual wiring.
If you can find any coaxial cable within the chain of cables for your Rogers set up (usually a coax into the modem), it is RF over Glass using DOCSIS. That would explain your latency during busy times. But it might have been the DOCSIS uplink limitation causing your Team's performance problems.
You’re not going to see an increase for the next 2-3 years at least. VM just bumped up their prices in March for the first time, ever.
Cancel and sign up under another family members namesharadsingh23 wrote: ↑ Is this available for existing clients?
