Home Internet 100MBPS Unlimited $45/month for 12 months - Ontario only!

Just for new ones, that's why I suggested to cancel and reapply as a new costumer. The person told me it would be a hustle doing the procedure. I told him I had other options and he didnt back down. I will try cancel it and order again my wife being the 'new costumer'. =) Jeez these companies don't understand that we'll get what's offered, one way or another.

JeanCarlosO38777 wrote: ↑
Just got off the phone with them. Threaten to cancel but they didn't budge. Looks like they dont need my business =)

Threatening to cancel doesn't work. You need to cancel then they will forward you the retentions and you should be able to get it.

I signed up with them under this deal! Poor decision! During this time, I don't want the tech to come in. The rep at virgin assured me they won't be coming in. The rep said they would drop off the modem and then call the person to help with the connection. First thing the tech does when he arrives is wanting to come into the home to connect some wire. The tech did not even drop off the modem! I immediately cancelled this! Causing me a headache as I work from home in this day and age!

Virgin-the company that just doubled my pay as you go phone plan . No way will I sign up with this company.

I chat with them, they said offer available only for New Ontario Customers

are they using coaxial cable or phone line or fiber?

Ethanz wrote: ↑ are they using coaxial cable or phone line or fiber?

Phone line unless your in a new subdivision. Coax belongs to Rogers.

had an online chat. Not covered for Alberta

Anyone use their internet while working from home? Interested in their 100/10 plan but wondering how reliable it would be for doing quite a bit of zoom calls and what not.

iklaatu wrote: ↑ Anyone use their internet while working from home? Interested in their 100/10 plan but wondering how reliable it would be for doing quite a bit of zoom calls and what not.

I've been using their 50Mbps for almost 2 years now. It was quite stable prior to March 2020 and I was still WFH about 50% of the time. Having said that in the last 1 year I've had issues about 3 times may be, that too for a max of like 10 mins. I don't know if it was my WiFi or the provider. But it self-resolved after that. Off course, if those 10 mins are in the middle of a zoom call, I'd be pulling hair.

RoyF482 wrote: ↑ Price may increase during subscription? What?

Bell language: We will increase the price 3 months in by including a small 5pt size disclaimer in your previous bill.

iklaatu wrote: ↑ Anyone use their internet while working from home? Interested in their 100/10 plan but wondering how reliable it would be for doing quite a bit of zoom calls and what not.

I was with them for 9 months last year on 100/10 plan. It was rock stable with no downtime. I was using the fibre option so can't comment if you are using DSL

I am currently on Virgin's $40 50mbps plan going to try ask for this plan but seems like existing customers don't get it.

JeanCarlosO38777 wrote: ↑ Just got off the phone with them. Threaten to cancel but they didn't budge. Looks like they dont need my business =)

This was a week or so ago... maybe they got so many people to switch, they don't care at this point. YMMV.

iklaatu wrote: ↑ Anyone use their internet while working from home? Interested in their 100/10 plan but wondering how reliable it would be for doing quite a bit of zoom calls and what not.

I don't do Zoom calls but they installed Fiber for the Virgin 100/10 service.

SirDealer007 wrote: ↑ I signed up with them under this deal! Poor decision! During this time, I don't want the tech to come in. The rep at virgin assured me they won't be coming in. The rep said they would drop off the modem and then call the person to help with the connection. First thing the tech does when he arrives is wanting to come into the home to connect some wire. The tech did not even drop off the modem! I immediately cancelled this! Causing me a headache as I work from home in this day and age!

The installer wore a mask. Being afraid of your own shadow is on you, not the company. They had to run the line in the house, install the wall plate and connect it to set up the modem. Not every install is the same.

Gibsons wrote: ↑ This was a week or so ago... maybe they got so many people to switch, they don't care at this point. YMMV.



I don't do Zoom calls but they installed Fiber for the Virgin 100/10 service.



The installer wore a mask. Being afraid of your own shadow is on you, not the company. They had to run the line in the house, install the wall plate and connect it to set up the modem. Not every install is the same.

Just because the guy wore a mask does not mean a thing. This virus can still escape through the mask! Masks can protect the person but it is not the best solution! The rep never said this is fibe to home.. all I knew it is DSL.. which 100Mbps can be handled by the regular phone lines.
The sales person should ask more questions and help the consumer make inform decisions

Been with them almost 2 years. No price increases in term but they refused to extend the discount at the end of the first year. So I cancelled and went through another households member sign up. Retentions were really slow so the 2nd 'install' was done before retentions called. Total waste of their time and money, but I didn't set the stupid rules

SirDealer007 wrote: ↑ Just because the guy wore a mask does not mean a thing. This virus can still escape through the mask! Masks can protect the person but it is not the best solution! The rep never said this is fibe to home.. all I knew it is DSL.. which 100Mbps can be handled by the regular phone lines.
The sales person should ask more questions and help the consumer make inform decisions

They told me that the installer had to survey the situation before and let me know what was to be done. I had no problem with the guy coming in and wearing a mask. I go to the Grocery store and have no fear, there's tons of people in there with masks on.

comsym wrote: ↑ Been with them almost 2 years. No price increases in term but they refused to extend the discount at the end of the first year. So I cancelled and went through another households member sign up. Retentions were really slow so the 2nd 'install' was done before retentions called. Total waste of their time and money, but I didn't set the stupid rules

I'm assuming your desire to stay with them was also due to reliable service and speed? I'm getting speeds of 120-130mbps when I measure, depending on device.

poopooplatter wrote: ↑ That was the plan initially, but expired now. Spent half the day looking just to find this.

I used the chat with Fido yesterday. The rep was quick to offer the 75u plan at $37.50/mo. No hassles. So, perhaps YMMV or call in?

We had these guys for a couple of years. It's ridiculous that you need to cancel, drop off the modem and simultaneously sign back up as a "new account" to get the promo.

I got tired of the games, cancelled one property right off the bat and got some one else. Didn't get a chance to replace the other line, and they still wouldn't match it, just a $15 discount. Needless to say one modem was just dropped off at purolator on Friday, with a second to follow as soon as I get a better deal.

As for service, it was good, a issues where it would go down, and then be down for a few hours/days, and getting support could be a PITA.

We were limited to the "up to 50mps", but we firmly got in the low 20s all of the time. Wouldn't recommend unless you want to waste a bunch of time. Would probably have reconsidered if I didn't have to swap modems and reset all of my smart home devices to keep the promo going.

Gibsons wrote: ↑ They told me that the installer had to survey the situation before and let me know what was to be done. I had no problem with the guy coming in and wearing a mask. I go to the Grocery store and have no fear, there's tons of people in there with masks on.



I'm assuming your desire to stay with them was also due to reliable service and speed? I'm getting speeds of 120-130mbps when I measure, depending on device.

They never said that to me at all. They never even said it was fibe to home! Good for you that you have no problem with all that. I have a problem with the tech coming in! Sales rep keeps reassuring me that tech will not come in unless I can not connect to the internet! No modem was even dropped off!