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VOIP.MS - add $15 and they will add $15 - targeted

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  • Jan 10th, 2022 4:09 pm
[OP]
Deal Fanatic
User avatar
Aug 29, 2001
5396 posts
1208 upvotes
rural ontario

VOIP.MS - add $15 and they will add $15 - targeted

Retailer:
VOIP.MS
This appears to be "win-back" targeted at existing customers who happen to have a low balance.

"We appreciate you and would love to continue to be your VOIP provider.

I want to offer you an exclusive 1-1 deposit match up deal. I will match your $15 deposit. If you deposit $15, I’ll bump up your account by an extra $15.
"

To get your match (and its a YMMV)
1. Deposit $15
2. Create a ticket under "Billing Issue"
3. Refer to the deposit $15 match up $15 offer

I got my $15 and others have confirmed a match also.
Last edited by rilles on Dec 20th, 2021 10:50 pm, edited 4 times in total.
325 replies
Member
Sep 20, 2011
299 posts
1409 upvotes
Centre of the Univer…
Nice, I haven't gotten any email.
1. Have you been a customer for long?
2. If I may ask, was your balance too low before reload?

I have to reload soon but this might help. Thanks in advance.
Deal Fanatic
User avatar
Aug 27, 2014
7157 posts
3333 upvotes
Canuckland
Where do you even see that? They have such a crappy customer service I'd be so hesitant after the 3 weeks they were down


This is targeted
[OP]
Deal Fanatic
User avatar
Aug 29, 2001
5396 posts
1208 upvotes
rural ontario
They were not "down" for 3 weeks. They had weeks worth of issues due to a massive DDOS attack. Everyone with an online presence eventually gets hit by an outage of some kind eventually.

I've been with them for a few years. I autorenew when it hits $5.
Dear rilles,

A few days ago, I sent you a message telling you about some of the things our team has been working on:

We implemented several best-in-class solutions, including anti-DDoS solutions from Cloudflare, to improve our overall network resilience and minimize the risks of services disruptions for our customers.
We launched a highly detailed status page providing real-time visibility to our services, features, and points of presence.
We hired a Marketing & Communications Director to improve our overall communications and double down on customer experience.

We appreciate you and would love to continue to be your VOIP provider.

I want to offer you an exclusive 1-1 deposit match up deal. I will match your $15 deposit. If you deposit $15, I’ll bump up your account by an extra $15.

Let me know your thoughts.


Logo Voip
Annie Padilla Customer Service Representative
Member
Apr 30, 2006
314 posts
182 upvotes
Richmond Hill
DealCanuck wrote: Where do you even see that? They have such a crappy customer service I'd be so hesitant after the 3 weeks they were down
My experience with their support had been great. The support person knew what they were doing and also took the time to test/trace connections with me to resolve an issue.
Deal Fanatic
Sep 16, 2013
5429 posts
3464 upvotes
SW ON
rilles wrote: Not sure if this is targeted or for all voip.ms customers

"We appreciate you and would love to continue to be your VOIP provider.

I want to offer you an exclusive 1-1 deposit match up deal. I will match your $15 deposit. If you deposit $15, I’ll bump up your account by an extra $15.
"

I added $15 just now.
The email ends with "Let me know your thoughts." Did you let her know your thoughts before adding $15? I thought it was required to receive the match. Did you get the extra $15?
Member
Oct 18, 2017
464 posts
976 upvotes
New Brunswick
rilles wrote: They were not "down" for 3 weeks. They had weeks worth of issues due to a massive DDOS attack. Everyone with an online presence eventually gets hit by an outage of some kind eventually.

I've been with them for a few years. I autorenew when it hits $5.
When it comes to VOIP, if you have “issues”, you are down. Having to flip flop between their servers trying to find a working server was not a viable fix. Sure an outage can affect anyone, but the way voipms handled the outage / their preparedness was awful.
Deal Fanatic
User avatar
Aug 27, 2014
7157 posts
3333 upvotes
Canuckland
rilles wrote: They were not "down" for 3 weeks. They had weeks worth of issues due to a massive DDOS attack. Everyone with an online presence eventually gets hit by an outage of some kind eventually.

I've been with them for a few years. I autorenew when it hits $5.
People also need to be mindful these are USD

They were down for 3 weeks by DDOS and all they did was to play from the world's smallest violin. They claimed they were only down for 2 weeks because they were forwarding phones but what they didn't tell you is that you need to change your URL to boston :facepalm:

I want to offer you an exclusive 1-1 deposit match up deal.
Member
Oct 13, 2016
392 posts
410 upvotes
In a galaxy far far …
$15USD on VOIP.ms be like 60% of my annual mobile bill thank you very much
Deal Fanatic
Sep 16, 2013
5429 posts
3464 upvotes
SW ON
qwerty17327 wrote: Nice, I haven't gotten any email.
1. Have you been a customer for long?
2. If I may ask, was your balance too low before reload?

I have to reload soon but this might help. Thanks in advance.
I received the same email. I've been a customer for over a decade and my balance is running low, around $5.

But the weird part is the email subject "Ready to come back to VoIP.ms? I will match your next deposit." I've never left voip.ms to come back, and wasn't going to.
Sr. Member
Sep 14, 2009
667 posts
331 upvotes
Kingston
Maybe send a reply to the email with a screenshot of your receipt for the $15 purchase and your Username to ensure they know which account to credit.
Member
Oct 17, 2013
443 posts
253 upvotes
I'm going to contact them by chat.... I 'll keep people posted on what they say...
[OP]
Deal Fanatic
User avatar
Aug 29, 2001
5396 posts
1208 upvotes
rural ontario
alpovs wrote: The email ends with "Let me know your thoughts." Did you let her know your thoughts before adding $15? I thought it was required to receive the match. Did you get the extra $15?
hmm, I was low and may have jumped the gun here. I did reply with a "woot! $15 dollars added"

I thought it was "sorry for the DDOS crap - here is a deal" vs "come back to us - here is a deal" as I never "left".
Deal Addict
Nov 17, 2012
4174 posts
3384 upvotes
Toronto
One other note on VOIP.ms (I was a user for 2 years) - porting out from them is a PITA. I parked my Canadian number there for a couple of years and had it forwarded to my US mobile number.

That worked OK, but not great. A bit of a delay on voice conversations, and their SMS forwarding was very hit and miss (and given you can't respond from your mobile phone, not always useful).

It took over a month to port my number out to Freedom Mobile where I now have it on a $129 / year unlimited Canadian voice/text plan. My US number is still my data line (SIM/eSIM on my iPhone) but it's so much better to have my Canadian number directly on my phone instead of forwarded.
Deal Fanatic
Sep 16, 2013
5429 posts
3464 upvotes
SW ON
DealCanuck wrote: They were down for 3 weeks by DDOS
They were never completely down for me. I could place and received calls during that time but I haven't missed any calls. I am not always on the phone, so I might have been lucky with timing. I also followed the recommendations and changed servers a couple of times.
Deal Fanatic
Sep 16, 2013
5429 posts
3464 upvotes
SW ON
torontotim wrote: It took over a month to port my number out to Freedom Mobile
Why did it take so long to port? Porting is done solely on the receiving side. Why don't you blame Freedom Mobile? And you need to delete the DID on voip.ms afterwards.
Deal Fanatic
Sep 16, 2013
5429 posts
3464 upvotes
SW ON
rilles wrote: hmm, I was low and may have jumped the gun here. I did reply with a "woot! $15 dollars added"

I thought it was "sorry for the DDOS crap - here is a deal" vs "come back to us - here is a deal" as I never "left".
So, no extra $15 yet?
Sr. Member
Sep 14, 2009
667 posts
331 upvotes
Kingston
alpovs wrote: So, no extra $15 yet?
It's been about 20 minutes since I added my $15 and sent a reply email with my receipt and haven't received the bonus $15, so not automatic for me.
Member
Sep 10, 2018
432 posts
1643 upvotes
Do I care?
alpovs wrote: They were never completely down for me. I could place and received calls during that time but I haven't missed any calls. I am not always on the phone, so I might have been lucky with timing. I also followed the recommendations and changed servers a couple of times.
They were definitely down for multiple points during the whole 3 weeks. I constantly saw registration failed message. Texts didn't arrive for hours/days.

I use them, but only as a forwarding and call filtering for home phone.
Deal Fanatic
Jan 21, 2018
6539 posts
6842 upvotes
Vancouver
I got the email on one of two accounts. Has anyone tried it yet?

I missed several important calls during the extended DDOS outage, and I don't think voip.ms handled it very well. I got my information and mitigation actions from RFD while voip.ms was pretending it didn't happen.
rilles wrote: This appears to be "win-back" targeted at existing customers who happen to have a low balance.
I suspect this true. Both of my accounts are years old, but the one that got the email had a low balance.
Last edited by Scote64 on Dec 17th, 2021 10:30 pm, edited 1 time in total.

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