VOIP.MS - add $15 and they will add $15 - targeted

Hi, thanks for the message.

Our marketing team created an exclusive campaign for customers who recently stopped using VoIP.ms service (or drastically reduced usage). Our intention with this campaign was to offer an incentive for those who left us to test and judge the quality of the improvements we made to our platform.

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

easypicks wrote: ↑ Hi, thanks for the message.

Our marketing team created an exclusive campaign for customers who recently stopped using VoIP.ms service (or drastically reduced usage). Our intention with this campaign was to offer an incentive for those who left us to test and judge the quality of the improvements we made to our platform.

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

So ... they're not going to match a $15 account top-up from existing, active users then?

Hi ...., thanks for the message.

Our marketing team created an exclusive campaign for customers who recently stopped using VoIP.ms service (or drastically reduced usage). Our intention with this campaign was to offer an incentive for those who left us to test and judge the quality of the improvements we made to our platform.

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

That's left a bitter taste in my mouth..

Pretty much thanks for your loyalty but no thanks unless you bring us in more new money.

Selfish, considering they cost many of us that use their service for business to lose money or put our business in jeopardy due to their servers being down for 3 week!

No discount then either!

So the multiple times we had to switch servers in our configs; the dropped calls we endured; the number of times we picked up a phone with no dial tone; the complete unavailability of anything resembling responsiveness to support requests; the almost zero public posting of updates via social media - or their website... or at least until much much later in the ongoing outage.

Sure - many of their flaws and weaknesses were exposed and they've now put new mechanisms in place to keep the user base better informed - but that is now, not then.

We were left to pretty much fend for ourselves - and seek out other user experiences, updates via /r and start a fast search for alternate providers, etc.

All of that, and the only group they're interested in appeasing now are recent former customers? Great big blind spot they've got there.

easypicks wrote: ↑ Hi, thanks for the message.

Our marketing team created an exclusive campaign for customers who recently stopped using VoIP.ms service (or drastically reduced usage). Our intention with this campaign was to offer an incentive for those who left us to test and judge the quality of the improvements we made to our platform.

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

Received the same message just now. Not happy considering how bad the service was in the fall. There were a few days when there was zero service.

They refused to give me the promo...

This is what they gave me instead:

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

Mcklain wrote: ↑ They refused to give me the promo...

This is what they gave me instead:

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

Short-sighted.

I've just sent in a ticket to see if they want to give this a re-think for the loyal customers who stuck with them. Not holding my breath.

I got the referral message as well instead of the $15 credit

I had put up with the issues and quality so long. This made my decision to switch so much easier now.

Mcklain wrote: ↑ They refused to give me the promo...

This is what they gave me instead:

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

I got the same canned response that others here have just received. Definitely not the answer I was expecting as a very long term customer that put up with changing configs, downtime and helping relatives using their service during the DoS weeks. If they think this will encourage me to refer and recommend they are greatly mistaken.

ABDealmatic wrote: ↑ Short-sighted.

I've just sent in a ticket to see if they want to give this a re-think for the loyal customers who stuck with them. Not holding my breath.

Well, they did respond fairly quickly.

With the exact same canned response as everyone else has received - so far.

No bueno.

ABDealmatic wrote: ↑I've just sent in a ticket to see if they want to give this a re-think for the loyal customers who stuck with them. Not holding my breath.

I've just sent them an email, suggesting to cancel any courtesy credit since it pisses everybody anyway.

Damned if you do, damned if you don't.

Any alternative to VOIP.MS?

I seriously considering porting out. Such an insulting to the loyal customer who endure during the outage instead of offer something you want to me bring someone in. LOL.

Steven001 wrote: ↑ Any alternative to VOIP.MS?

Telnyx

Steven001 wrote: ↑ Any alternative to VOIP.MS?

I seriously considering porting out. Such an insulting to the loyal customer who endure during the outage instead of offer something you want to me bring someone in. LOL.

Twilio, Telnyx, didlogic, callcentric, anveodirect

Good luck with your research!

Lol. What a joke.

Hi, thanks for the message.

Our marketing team created an exclusive campaign for customers who recently stopped using VoIP.ms service (or drastically reduced usage). Our intention with this campaign was to offer an incentive for those who left us to test and judge the quality of the improvements we made to our platform.

We understand how this might make you feel, and thanks to believers in our service like you, we have a strong community of supporters. Our community is a big part of our DNA as a company, and that is why we have a referral program where we offer up to $25 of free credit per referral.

As a token of courtesy, I would like to offer you 25% additional credits for each and every of your new referrals until the end of January 2022.
This is effective as of today, and all additional credits will be added by our sales team on or around February, 1st 2022.

More information about our referral program can be found right here: https://voip.ms/en/features/referral-program.

Thank you for your loyalty and continuous support, we look forward to a successful year ahead.