Shopping Discussion

Walmart Canada - No return without receipt?

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  • Jul 22nd, 2021 5:09 pm
[OP]
Newbie
May 24, 2021
7 posts
1 upvote

Walmart Canada - No return without receipt?

As an american big retailer operating in Canada, Walmart has been less competitive lately. First, it stopped price matching. Now, it does not accept returns without a receipt, except maybe for Walmart brand items like Great Value.

It appears that a customer in the US can call its HQ electronic payment section to ask for a duplicaate receipt, after providing details of purchase (date, amount, credit card used, etc). But, I just called HQ customer service and there is no such section in Canada.

Any ideas to help?
13 replies
Deal Addict
Feb 19, 2017
4020 posts
2537 upvotes
Vancouver
You could call your credit card company and get them to give you a transaction history. You can use that and contact Walmart to get a duplicate from customer service (not sure if it’s ymmv but it was possible in the past).
[OP]
Newbie
May 24, 2021
7 posts
1 upvote
Paigne wrote: You could call your credit card company and get them to give you a transaction history. You can use that and contact Walmart to get a duplicate from customer service (not sure if it’s ymmv but it was possible in the past).
I have the credit card statement details,date and amount, but the walmart HQ customer service told me that they cannot issue me a duplicate receipt like they do in the US walmart, while the store customer service section position is: no receipt, no refund.

Next time, i need to be careful with buying from walmart. Homedepot, lowes, or cdn tire have no problems refunding without receipts.
Deal Addict
Feb 19, 2017
4020 posts
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Vancouver
SmokinGun wrote: I have the credit card statement details,date and amount, but the walmart HQ customer service told me that they cannot issue me a duplicate receipt like they do in the US walmart, while the store customer service section position is: no receipt, no refund.

Next time, i need to be careful with buying from walmart. Homedepot, lowes, or cdn tire have no problems refunding without receipts.
If you contact your cc they should be able to get the transaction # (which wouldn’t be posted in your statement summary). Walmart customer service (in store) reps can look up with that number to get a receipt. Of course I got no idea if they will still do this or not.

Also Canadian tire generally are pretty bad with returns so I would be careful about recommending them if you think you might want to return something. Maybe you got lucky in the past but their reputation for returns isn’t exactly great.

Example
canadian-tire-dont-you-dare-open-2145218/

You can search and likely find a lot of other threads with bad experience of returning at Canadian tire.
Deal Addict
User avatar
Nov 25, 2004
2787 posts
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London
Paigne wrote: If you contact your cc they should be able to get the transaction # (which wouldn’t be posted in your statement summary). Walmart customer service (in store) reps can look up with that number to get a receipt. Of course I got no idea if they will still do this or not.

Also Canadian tire generally are pretty bad with returns so I would be careful about recommending them if you think you might want to return something. Maybe you got lucky in the past but their reputation for returns isn’t exactly great.

Example
https://forums.redflagdeals.com/canadia ... n-2145218/

You can search and likely find a lot of other threads with bad experience of returning at Canadian tire.
at bb and staples then can just swipe the strip on ur card on there cash register at c/s and it can bring up a list of every thing u have ever bought with that card and then they can select by location and narrow it down.

wm store seem really picky about the no receipt type stuff in canada at least in the us i guess u can do so many per year no questions asked here it seems it all depends on the store manger like the store manager at the white oaks store in London is supery picky i had her deny a return for a website order even with a print out of the order page from the site she complained i didn't have the packing slip or some crap like that. yet if u go to the north land mall location they rarely question anything.
Sr. Member
Jan 17, 2013
719 posts
300 upvotes
Paigne wrote: You could call your credit card company and get them to give you a transaction history. You can use that and contact Walmart to get a duplicate from customer service (not sure if it’s ymmv but it was possible in the past).
**Doubt** the credit card company has the itemized entries of a receipt. Just the total amount, which may not be enough to prove that item was purchased from Walmart or if even that item is one of the items that was charged to the credit card.
Sr. Member
Jan 17, 2013
719 posts
300 upvotes
aaron158 wrote: at bb and staples then can just swipe the strip on ur card on there cash register at c/s and it can bring up a list of every thing u have ever bought with that card and then they can select by location and narrow it down.

wm store seem really picky about the no receipt type stuff in canada at least in the us i guess u can do so many per year no questions asked here it seems it all depends on the store manger like the store manager at the white oaks store in London is supery picky i had her deny a return for a website order even with a print out of the order page from the site she complained i didn't have the packing slip or some crap like that. yet if u go to the north land mall location they rarely question anything.
Missed Target for this functionality. No need for receipt, just provide the CC and they can bring up the receipt.
Deal Addict
Feb 19, 2017
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Vancouver
stack21 wrote: **Doubt** the credit card company has the itemized entries of a receipt. Just the total amount, which may not be enough to prove that item was purchased from Walmart or if even that item is one of the items that was charged to the credit card.
They don’t often have the items but they do generally (I think always) keep the transaction number from the store. That’s also the number stores generally use from your invoice to lookup your transaction.
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Jan 3, 2014
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Vancouver(ish)
SmokinGun wrote: As an american big retailer operating in Canada, Walmart has been less competitive lately. First, it stopped price matching. Now, it does not accept returns without a receipt, except maybe for Walmart brand items like Great Value.
Any ideas to help?
If you bought at the time this was their return policy, then what help do you expect to receive? You would have been made aware of their return policy at the time of purchase and you agreed with same by proceeding with the purchase. I'd refer you to the receipt as the return policies are typically outlined there, but I guess you don't have them.

Blame the people who have abused the return policies, by doing things like taking stolen merchandise in for a refund, getting refunds for items not purchased at Wal-Mart, or merchandise outside the return policy timeline.

Unfortunately the return and pricing policies we have become used to will be fading away completely into the sunset due to abuses, and changes in the retail marketplace. The biggest issue when it comes to non-abuse scenarios, is people "showrooming". Going into a retailer, trying things on, asking questions (and getting answers) from the staff) then buying online because they save a few bucks. Running retail locations costs money, including staffing to answer all those questions, help with fitting, putting things back on the shelves, etc.

While I certainly agree there should be some methods in place to assist with finding transactions in the event of a lost receipt, there is also some responsibility laid at the feet of you, the consumer, to keep what you need to assist with the return process.
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
Deal Addict
Oct 2, 2013
2713 posts
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Montreal
Paigne wrote: They don’t often have the items but they do generally (I think always) keep the transaction number from the store. That’s also the number stores generally use from your invoice to lookup your transaction.
I work with POS.

It depends on the merchant what the CC provided receive but they always receive the "order id".
Deal Guru
User avatar
Oct 5, 2008
14480 posts
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Toronto
SmokinGun wrote: As an american big retailer operating in Canada, Walmart has been less competitive lately. First, it stopped price matching. Now, it does not accept returns without a receipt, except maybe for Walmart brand items like Great Value.

It appears that a customer in the US can call its HQ electronic payment section to ask for a duplicaate receipt, after providing details of purchase (date, amount, credit card used, etc). But, I just called HQ customer service and there is no such section in Canada.

Any ideas to help?
This isn't new:

walmart-no-refunds-without-receipt-now-2412513/

new-walmart-canada-return-policy-temporary-2363745/
Jr. Member
Sep 9, 2007
192 posts
154 upvotes
Toronto
COVID Time Walmart has put notice since last one year, returns with receipt only.
It takes less time for cashier to return, plus some customers sometimes bring stuff , they may have done bulk purchase few months ago and May be thinking of returning it (against Walmart return policy).
Good policy, and it should remain there until we get out of COVID.
Moderator
May 28, 2012
11377 posts
3597 upvotes
Saskatoon
SmokinGun wrote: I have the credit card statement details,date and amount, but the walmart HQ customer service told me that they cannot issue me a duplicate receipt like they do in the US walmart, while the store customer service section position is: no receipt, no refund.

Next time, i need to be careful with buying from walmart. Homedepot, lowes, or cdn tire have no problems refunding without receipts.
Is this posted on their websites? I assumed most retailers are requiring proof of purchase and I know Home Depot needs the receipt because if it was paid by credit card, they add it back to that card.
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Aug 18, 2008
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Ottawa
Mars2012 wrote: Is this posted on their websites? I assumed most retailers are requiring proof of purchase and I know Home Depot needs the receipt because if it was paid by credit card, they add it back to that card.
At Home Depot and Lowes, if you paid by credit card, you can swipe it and when they scan the item, if there's a match it'll come up for the appropriate price. If not they return it to a credit note.

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