Shopping Discussion

Walmart Canada's Flyer Madness

  • Last Updated:
  • Apr 3rd, 2022 6:54 pm
[OP]
Deal Addict
User avatar
Dec 13, 2019
1250 posts
1263 upvotes

Walmart Canada's Flyer Madness

I'm posting this as a sanity check of sorts that Walmart Canada's flyers make no sense at all. Here's what got me down this path...

Last week's flyer advertised prominently that Patak's cooking sauces were on special and I thought I should stop by to pick some up to make myself some butter chicken. When I went to the store, I checked the sauces section and the East and South Asian section. There was nothing on the shelf (among the shelves being empty is now a normal occurrence) -- no price tag, no display, not jars or bottles of Patak's anywhere. So I went to the nearest associate and asked them to help me find some and showed them the flyer. They asked me, what kind of sauce do I want since it is a "general code" for the product category in the flyer rather than the actual kind of sauce (Tikka Masala; Butter Chicken; Korma; etc). Off to the East Asian section we go and and they scanned a tag on an empty shelf and they pressed a few buttons on their scanner to tell me they aren't getting any stock in with no plans to do so -- on a flyer sale item! Face Screaming In Fear Smiling Face With Horns

So I asked them what is going on? I understand the supply chain is in disarray, but this is unacceptable that a flyer item is: not in stock with no plans on getting any in; there's no stock on the shelf; no tags or anything as if the item was never stocked.

Here's what the associate told me: first they apologized for the confusion, and then said they actually plan their flyer one year in advance. I was totally surprised and dumbfounded about how can anyone possibly know what's on special a year from today?! And to how much to sell it for?! I hope Walmart aren't hiring tarot card readers and prophets with crystal balls to see into the supply chain future... Face With Stuck-out Tongue And Tightly-closed Eyes

In all seriousness, I find this maddening if it is true what the associate said and would explain the more and more apparent discrepancies between flyer and the actual stock revealing massive chasms in their advertisement and available stock. There would also be many times where the flyer item would be on the front page, but there's no stock and by the time new stock would arrive, it would go back to the regular price. And remember Walmart stopped issuing rainchecks many years ago, so there's no way to hold that price. And they also stopped doing price matches as well.

Lately with the war in Ukraine and the global supply chain still in massive disarray, Walmart's flyer has gotten a lot thinner and most "sale items" in their flyer is regular price. Furthermore, there's no fruits and vegetables on special anymore. So if the flyer was one year old, how would Walmart know a year ago that they would not be getting any fruits and vegetables at a sale price this week?

All this is based on the assumption that their buyers are able to negotiate a great price for them to place that item on sale that week. Other than that, maybe Walmart just randomly picks things to go on sale throughout the year regardless of the original item cost, and resulting selling at a loss (hence the term loss leader, retail jargon). ¯\_(ツ)_/¯

Can anyone confirm or have more info on this craziness at Walmart? I find it an adventure (and misadventure most of the time) when shopping at Walmart these days and losing my sanity in the madness of their "sale items". What is the point in printing a flyer when its credibility is lower than the cost of the paper it's printed on?
Why settle for full retail price when you can wait and get it at a lower price for better value (even better if there's a bundled freebies deal)? 😉
18 replies
Deal Guru
Nov 15, 2008
12522 posts
7701 upvotes
SDM is the same, they have the same schedule of campaigns & flyer structure year after year so much that you can use past sale patterns to predict what is upcoming. After withdrawing all Frito-Lay products weeks ago, they still have them in their flyer because both the campaigns & layout were designed so long ago. They do need a lot of lead time & are not nimble enough to change anything at the last moment.

Buyers are not structuring deals the week before the next flyer, they set up buys long before that & then graphic design only has to update pricing. Prices certainly have risen quite a bit since last year.

Walmart has not had a lot of vegetables in their flyer because you can look up the prices online. Not new. Most people are going there for box in can if you watch carts.
Deal Expert
Jun 30, 2006
20612 posts
9139 upvotes
Toronto
So they had a year to get inventory of the sauces and still couldn't get that right!
Deal Fanatic
Feb 19, 2017
5302 posts
3769 upvotes
Vancouver
Flyer items not being in stock at the start of a sale is actually pretty common during covid era. Wish companies do a better job of being transparent with stock tracking so customers don't need to waste time if something they want is not in stock but we still haven't really reached that point yet (tho its improving).
Deal Fanatic
Dec 26, 2014
7630 posts
8414 upvotes
Winnipeg, MB
Not gonna lie, this specific time of year I can see being planned a year in advance.

Ramadan starts April 1st/2nd this year and Vaisakhi is April 14th. Vaisakhi basically only ever occurs in a 3-4 day span and Ramadan's start dates are known forever in advance.
Deal Expert
Aug 22, 2006
29837 posts
15348 upvotes
If it's only butter chicken, Costco (on sale) was still cheaper per oz than Walmart on sale.
Do you not have anything else to do rather than argue with strangers on the internet
Nope. That's why I'm on the internet arguing with strangers. If I had anything better to do I'd probably be doing it.
Deal Addict
Jul 22, 2009
2015 posts
1675 upvotes
Brampton
I just don't shop there any more no inventory, no customer service, no rain checks, no price match, so no business from me even though I know they won't miss it.
Sr. Member
User avatar
Jan 19, 2007
805 posts
31 upvotes
Ontario
I don’t think flyers are a year in advanced, maybe a month, you can tell by prices. It’s probably a shortage issue.
Deal Addict
Jan 18, 2013
2994 posts
1631 upvotes
B.C.
catlover wrote: I don’t think flyers are a year in advanced, maybe a month, you can tell by prices. It’s probably a shortage issue.
You think the worlds largest retailer is just picking random products a month before?

I worked retail in high school and crappy tire had flyers in the back for three weeks ahead and things were planned out well in advance. I can't remember if it was 9 months or a year.
[OP]
Deal Addict
User avatar
Dec 13, 2019
1250 posts
1263 upvotes
kopokipi wrote: I just don't shop there any more no inventory, no customer service, no rain checks, no price match, so no business from me even though I know they won't miss it.
I hear you. It's a frustrating experience and their prices aren't good anymore. Even if they can sell it for $1, what is point if there's not ever any stock?! :facepalm:

By removing rainchecks and price matching they've just lost their competitive advantage thinking they're too big to fail/care and their sheer size will give them that guaranteed negotiating power and price. It sucks that I have to travel a bit farther to get to a Superstore or Costco, which isn't as convenient as Walmart. I don't shop much at Costco and never bothered to buy a membership. Thus, the crazy deals at Costco don't apply to me. Confused Face

Compared with other grocers, Walmart does happen to have a few things that are slightly cheaper, but not by a lot. Furthermore, the Shoppers don't do full grocery: only frozen foods, dairy, and boxed, non-perishable items. Thus, they can't compete.

Thank you to those who are able to shed more light on this maddening practice. I can see how some holidays and festivals can be planned in advance if the dates are set already and they can plan the flyer around it. Most of Walmart's flyers are of this nature now I've noticed. Last one was Happy Holi, now this one is Happy Vaisakhi. Bit of a smart move to mask their supply chain issues, but that's harder to mask with increasingly unreliable stock and whoever has the time to "live" inside Walmart to jump on a sale item? Because there's so few units of any item, that when it goes on sale, it's all gone in a few minutes. Then I'm left with nothing when I get there along with others and Walmart can't and won't do anything about it since they won't offer rainchecks and others won't price match because Walmart doesn't have any stock. Even when Walmart restocks, it would be after the flyer. :facepalm:
Why settle for full retail price when you can wait and get it at a lower price for better value (even better if there's a bundled freebies deal)? 😉
Deal Addict
Oct 3, 2013
2646 posts
4035 upvotes
West
WalMart flyers are a joke. My favourite is when an entire e-flyer page for a given store ends up being completely omitted in their in-store copy... so when you turn up to buy an item that is supposedly on sale, you find out that the price hasn't actually been marked down.

Of course, despite you showing them the e-flyer for their own store, they refuse to price match/SCOP it, because they can't find it in their own physical flyer.
Deal Guru
Nov 15, 2008
12522 posts
7701 upvotes
Phonophoresis wrote: WalMart flyers are a joke. My favourite is when an entire e-flyer page for a given store ends up being completely omitted in their in-store copy... so when you turn up to buy an item that is supposedly on sale, you find out that the price hasn't actually been marked down.

Of course, despite you showing them the e-flyer for their own store, they refuse to price match/SCOP it, because they can't find it in their own physical flyer.
Zehrs does this too.
Deal Fanatic
Nov 19, 2015
5918 posts
53375 upvotes
Phonophoresis wrote: WalMart flyers are a joke. My favourite is when an entire e-flyer page for a given store ends up being completely omitted in their in-store copy... so when you turn up to buy an item that is supposedly on sale, you find out that the price hasn't actually been marked down.

Of course, despite you showing them the e-flyer for their own store, they refuse to price match/SCOP it, because they can't find it in their own physical flyer.
I know exactly what you mean. The store print and e-flyer are different. My local store tried that with me. It was cheaper on the e-flyer and the store would not honour SCOP. I asked for the Market Manger name/phone number. I called him and he agreed that SCOP should apply. The store called me back and apologized. They also gave me a $25 gift card for the trouble.
Newbie
Jan 18, 2018
4 posts
1 upvote
i was there first day of the flyer Sale on Thursday to pick up the 5 litre veg oil thats on sale for 10$,and it was empty, asked a few of the employees, they told me to wait they would take out more soon.Waited for 1hr,nothing.Went backon Friday,same thing,gave up and left.This was at the Eglinton and Warden Location.Away from Toronto Walmarts see to be much better had always have stock.
Deal Addict
Feb 20, 2006
1685 posts
184 upvotes
Memory on printing is a little hazy, but flyers get finalized about 6 weeks out from the sale and get delivered to stores 3 weeks out.
A very high level plan is set for the year around Sept-Nov time frame, this high level plan is generally this week we generated x amount of sales on y pages so we need to cover those off and this is the theme of the sale, ie lowest price, easter shift, when welfare cheques get mailed out, when baby cheques get mailed out, xmas, etc If there were door crashers etc it would be noted, since walmart flyers are generally just mini grocery flyers the focus would be more on theme and shifts of holidays. They also take note of the number of paid for pages and get those matched at least and probably try and sell more of them (these are usually the pages where part of or the full page is dedicated to one vendor as an advertisement of their product).
For the specific flyer itslef, about 3 months out they have a rough outline of the flyer, ie how many pages and about hos much space each group or dept gets, they'll show some history for the sales, what was expected, what was delivered, they'll try to cover off successful sales and repeat them. In the next couple of weeks the proposals will get accepted, rejected or reworked and orders are put in and sent to stores about 5 weeks out to arrive in stores about 1-3 weeks ahead of time depending on location.

So no, flyers aren't set a year in advance.
Deal Expert
Jan 15, 2006
20038 posts
20895 upvotes
Richmond Hill
andmyr30 wrote: i was there first day of the flyer Sale on Thursday to pick up the 5 litre veg oil thats on sale for 10$,and it was empty, asked a few of the employees, they told me to wait they would take out more soon.Waited for 1hr,nothing.Went backon Friday,same thing,gave up and left.This was at the Eglinton and Warden Location.Away from Toronto Walmarts see to be much better had always have stock.
You went to one of the busiest if not the busiest Walmarts in the nation FYI. Source: use to work for the blue devil
Sr. Member
Nov 5, 2018
624 posts
723 upvotes
I'm in Thunder Bay at the moment, so certainly not Toronto but I spotted the oil you were taking about the other day on a skid just inside the entrance at one of the stores here. It's likely they couldn't find it in the back because it was hiding in plain sight somewhere else.
Deal Expert
User avatar
Aug 6, 2001
17095 posts
4896 upvotes
Stuck in a Box
Saw and bought tikka masala from Walmart for $2.97 today, on sale.
Member
User avatar
Sep 26, 2011
408 posts
534 upvotes
lecale wrote: Zehrs does this too.
Hmm, interesting. My local Zehrs has also stopped putting out printed copies of the flyer at the bottom of the coupon rack beside the entrance. They even went so far as to put a sign that says something like "seniors: come to the customer service counter for a copy of the flyer" so I guess only senior citizens want these, and it's not discriminatory ageism to make that assumption?! :rolleyes:
It even has a Loblaw stylized font, suggesting it was a head office directive.

Top

Thread Information

There is currently 1 user viewing this thread. (0 members and 1 guest)