Shopping Discussion

Walmart customer service escalation

  • Last Updated:
  • Jun 8th, 2021 11:38 pm
[OP]
Member
Jan 14, 2005
377 posts
15 upvotes

Walmart customer service escalation

Looking for any advice on how to escalate a Wal mart issue. I bought a plastic Wal mart gift card in store as a Christmas present for my parents. They tried to use it in store in Jan and were told at cash that the card says "invalid card" and they would need to call the gift card center. After calling, they were told it was store issue and need to return to the store. My parents gave me the card, i took it to the store and was told by that it say's "invalid card" and i need to call the gift card dept. I called from the store and they told me it's a store issue and there is nothing they can do. One of the store managers was able to scan the card and see the $100 balance and told me if i go to cash, it will work. I asked for a replacement card in case there are issues, and he said it will work for sure. I went to cash and sure enough "invalid card". The manager was unavailable so a clerk too my info and said someone would call within 48hrs. No one did. I contacted walmart.ca and opened a ticket via the chat. They keep telling me to call the gift card line, which i did again and now have it in an email that they can't help. I have contacted the chat service every week and they tell me a manager will call within two days. No one ever calls. I have no idea how to resolve this and this has been the worst customer service i have ever experienced!
11 replies
Sr. Member
Oct 10, 2020
656 posts
411 upvotes
sketty55 wrote: Looking for any advice on how to escalate a Wal mart issue. I bought a plastic Wal mart gift card in store as ...
"Walmart Canada Gift Cards are issued by Wal-Mart Canada Corp. Balance inquiries: 1-888-537-5503. Card only valid for purchases at Walmart retail stores in Canada (excludes licensees). Cannot be returned or redeemed for cash, unless required by law. With receipt, Walmart will issue a replacement card with any balance remaining on the lost or stolen card at the time of replacement. "

- https://www.walmart.ca/cp/browse/gifts- ... 0197915574
Deal Addict
User avatar
Dec 11, 2003
2415 posts
987 upvotes
Toronto
I would just go into the store and talk to a manager. If he/she says try it now get the manager to scan the card first at the register to show you the balance. This is ridiculous that the manager told you that it should work now and cannot make time to help you out when you get to the register to check out.

Also, post your story on Twitter and Facebook.
P10 2.4 THz CPU || 8 TB Ram || WD 300 TB HD || Nvidia w/ 32 TB Memory

"You're only as dumb as you look"
Deal Addict
User avatar
Oct 13, 2007
3693 posts
2357 upvotes
Edmonton
sketty55 wrote: Looking for any advice on how to escalate a Wal mart issue. I bought a plastic Wal mart gift card in store as a Christmas present for my parents. They tried to use it in store in Jan and were told at cash that the card says "invalid card" and they would need to call the gift card center. After calling, they were told it was store issue and need to return to the store. My parents gave me the card, i took it to the store and was told by that it say's "invalid card" and i need to call the gift card dept. I called from the store and they told me it's a store issue and there is nothing they can do. One of the store managers was able to scan the card and see the $100 balance and told me if i go to cash, it will work. I asked for a replacement card in case there are issues, and he said it will work for sure. I went to cash and sure enough "invalid card". The manager was unavailable so a clerk too my info and said someone would call within 48hrs. No one did. I contacted walmart.ca and opened a ticket via the chat. They keep telling me to call the gift card line, which i did again and now have it in an email that they can't help. I have contacted the chat service every week and they tell me a manager will call within two days. No one ever calls. I have no idea how to resolve this and this has been the worst customer service i have ever experienced!
Go back to that store and track down that manager. If you can't, you will need to find someone as competent to deal with your issue. You shouldn't have let him go after the first time. What are the chances that the card would work after not working?
Deal Expert
Aug 22, 2006
27521 posts
13153 upvotes
Gotta love gift cards...
Here's cash that may or may not work at a very specific store and no where else with some other strings attached.

I've never understood why it's tacky to give actual cash but just fine to give very specific strings attached cash.
Deal Addict
Feb 19, 2017
3985 posts
2498 upvotes
Vancouver
death_hawk wrote: Gotta love gift cards...
Here's cash that may or may not work at a very specific store and no where else with some other strings attached.

I've never understood why it's tacky to give actual cash but just fine to give very specific strings attached cash.
Agreed, thats why i only buy GC that you can enter into accounts (specifically amazon/starbucks/netflix/psn/itunes/etc) or if there is a promo (london drugs/maills... but mall ones are basically prepaid CCs). Otherwise its best to just avoid GC. Even for gift, try to think of something useful at a store instead of gift cards because using it can be a pain.
Newbie
Feb 24, 2012
11 posts
29 upvotes
Ugh, Walmart is the worst!! I did an online grocery delivery and it never showed up. I had to call 9 times over 2 days and they kept telling me it was still at the store and had no idea why it was still there. They ended up charging my cc# and not delivering my groceries. I had to call for a week and then they suddenly started insisting that I did get the groceries. Even when I offered to send my security video to show no groceries, they still would not refund. I finally went to my credit card and they reversed the charge in 2 minutes. Anyways after my rant, what I want to say is - maybe your credit card company will reverse the charge based on product not received? Because clearly you have not received what you purchased.
Deal Addict
Oct 17, 2012
1338 posts
1259 upvotes
Vancouver
I don't understand how you were already in the store, a manager told you it will work, and you actually left the store when a cashier told you different? Why not tell them to call that manager down to the register and get them to ring it through...
Deal Fanatic
Mar 21, 2002
6436 posts
1089 upvotes
I don't understand why people buy gift cards. Nothing but trouble. If you want to gift someone just hand them a $100 bill.

As far as someone calling you back about a problem, well they NEVER do. People just say that to get rid of you. It works really well.
Deal Addict
Jan 18, 2013
2727 posts
1379 upvotes
B.C.
sunnysidesolutions wrote: I don't understand how you were already in the store, a manager told you it will work, and you actually left the store when a cashier told you different? Why not tell them to call that manager down to the register and get them to ring it through...
Have you shopped at Walmart before? Last time I was there I had to wait 20 minutes to have a manager do an override on the self checkout.

It's also not like any of the employees have any kind of critical thinking skills or sense of urgency (I don't blame them for what Walmart will pay). If something goes wrong the answer is sometimes a shrug.
Deal Addict
Oct 17, 2012
1338 posts
1259 upvotes
Vancouver
lennyandcarl wrote: Have you shopped at Walmart before? Last time I was there I had to wait 20 minutes to have a manager do an override on the self checkout.

It's also not like any of the employees have any kind of critical thinking skills or sense of urgency (I don't blame them for what Walmart will pay). If something goes wrong the answer is sometimes a shrug.
Lol I will admit I don't really go there. I like to avoid conflict but if I was in OP's situation I would make some noise until it was fixed or I was escorted out of the store.
Deal Addict
Jan 18, 2013
2727 posts
1379 upvotes
B.C.
sunnysidesolutions wrote: Lol I will admit I don't really go there. I like to avoid conflict but if I was in OP's situation I would make some noise until it was fixed or I was escorted out of the store.
Last time I was there the only person who could resolve any issue was the manager on duty. They did something at customer service for the person before me, then had to unlock the loading dock for a delivery (and the loading dock is down a floor from customer service) and then something upstairs afterwards. It would have been a 30+ minute wait for them to circle back to customer service.

Top