Walmart No Longer Offers Price Protection
"Within 30 days (with receipt), if a customer has purchased an item from any Walmart store that is now offered at a lower Walmart price, the store will refund the difference of the price for the customer. Important: the refund excludes items that are on Clearance."
I bought an expensive item online over the weekend, there was a roll-back this morning (not a clearance item) and I called in asking for a refund on the difference - I did this a month ago on a pack of networking equipment I bought, and it was no problem. The first guy I spoke to this morning told me "there is no policy for refunding price changes or any kind of price protection". I quoted him the online Price Protection Policy and after waiting on hold (an obvious stalling technique) for 20 minutes, he stated "I am sorry sir, that policy no longer exists and has been changed".
I asked nicely to speak to someone else, and the lady I talked to said exactly the same thing. I literally felt like I was in the Twilight Zone and I kindly inquired if they understood what I was referring to (that the price was on their own website) and even quoted them the previous order number I received price protection on. Another 20-30 minute wait on hold, with a "Sorry sir, we no longer offer that." reply when she finally returned.
So I asked to speak to a manager, waited on hold for another 15 minutes (the total call time recorded on my handset was over 1 hour) and amazingly, she told me the same thing. No Price Protection on products bought online or in-store, even though the website states otherwise. "I'm sorry sir, that policy no longer exists". Cue Rod Serling ...
So after waiting over 1 hour on hold for a process I thought would be easy, I just ordered a second product at the lower price, and will drive around the corner to the local WM and return the first one - I have taken screenshots of their return policy and "Free Returns" note on my order in case they try to retroactively change that too.