Walmart Online = Scamazon
So Walmart.ca has made the move to the Amazon-ish hosting of third-party sellers. And they have done so in an amateurish fashion. I placed a $5 order for face masks back in September, and they never showed. Then began the comedy of errors that is their customer service.
Phone call #1: "Someone will get back to you within three days." 2 weeks later and...
phone call #2: "Your complaint is being escalated." Jackpot! But another couple of weeks and...
phone call #3: "We are going to contact the third-party vendor now." Here is where I start to sputter a little. They're telling me that after two phone calls, one with "escalation", so far the vendor knows nothing about it. Okay, so I let it simmer for a while - I mean, it's five dollars, I'm going to be okay if I never see it again. But today the mood struck and I decided to wrap up this little drama. I made...
phone call #4: "Yes sir, very busy sir, sorry for long wait sir, I will investigate and resolve your problem. " I'm not convinced for some reason, but I say thanks, that would be great. Yet after waiting 15 minutes for him to "investigate" (industry code for "grab a sandwich and a nap"), my hopes fade. I hang up and try again. The same cat from 15 minutes ago answers, but he won't acknowledge it - fine, I'll play along, but this script is a little too Groundhog Day for my tastes.
Here then is the anticlimax of phone call #5: "How do you want your money?" Which could have been the answer at call #1, but where's the fun in that?
The ham-fisted moral, in case you missed it, is: Never, Ever, Ever, use Walmart Online shopping.
Phone call #1: "Someone will get back to you within three days." 2 weeks later and...
phone call #2: "Your complaint is being escalated." Jackpot! But another couple of weeks and...
phone call #3: "We are going to contact the third-party vendor now." Here is where I start to sputter a little. They're telling me that after two phone calls, one with "escalation", so far the vendor knows nothing about it. Okay, so I let it simmer for a while - I mean, it's five dollars, I'm going to be okay if I never see it again. But today the mood struck and I decided to wrap up this little drama. I made...
phone call #4: "Yes sir, very busy sir, sorry for long wait sir, I will investigate and resolve your problem. " I'm not convinced for some reason, but I say thanks, that would be great. Yet after waiting 15 minutes for him to "investigate" (industry code for "grab a sandwich and a nap"), my hopes fade. I hang up and try again. The same cat from 15 minutes ago answers, but he won't acknowledge it - fine, I'll play along, but this script is a little too Groundhog Day for my tastes.
Here then is the anticlimax of phone call #5: "How do you want your money?" Which could have been the answer at call #1, but where's the fun in that?
The ham-fisted moral, in case you missed it, is: Never, Ever, Ever, use Walmart Online shopping.
