WARNING - All Source Online Orders MUST Be Returned by May 30 - No Extensions for Online Orders!

JackWhyte wrote: ↑ I stupidly bought an expensive laptop from The Source online that arrived DOA and I have been calling every week trying to figure out when I can return it in-store and I have been told repeatedly:

"Don't worry, we are extending the return period and you can return it when we open up the stores"

It turns out that was a scam to steal your money.

Now it turns out that ONLY in-store items have the return policy extended to June 30, and ALL online orders must be returned by May 30 (2 days from now) even if you don't have one of the few open stores within your area.

I called back this morning and was told that "That's the rule and you we're not extending online orders".

All our strip mall stores were closed long ago, and they are now all located in major malls, and the closest open store is over 1 hour drive away and wait times (due to people slowly figuring out the May 30 deadline) are like 6 hours.

The Source is pure scum to be pulling some retroactive BS like this, openly lying to customers who call and effectively stealing $ millions in DOA items, just because they open a minuscule number of stores in some remote/non-mall areas.

engineered wrote: ↑Do a credit card charge back if they won't let you return it.

JackWhyte wrote: ↑ Sure, or go to small claims, etc. ... but I just can't believe they would take advantage of the pandemic so blatantly. I can only assume that there is some consumer protection law that disallows them from scamming in-store purchases, but freely allows online rip-offs.

The Source is effectively stealing money from their customers and using the pandemic as an excuse, and when I called, the droning lady CSR just kept telling me "Well, we have some stores open - can't you drive?" Bitch! It's over an hour drive and what if I'm a senior with no car? What if I can only use public transportation? What if I live i a remote area with only a few stores, which are all closed?

I guess The Source expects those people to just steal a car and take a cross-country trip to the closest of the 1% of stores that are open.

I know Bell is the devil, but The Source has always been good to me in terms of customer service, but I guess their parent company's colors are finally shining through.

bluebellrose wrote: ↑ There's a reason why they call bell hell

Squirrel99 wrote: ↑ You can't mail it back?

I guess it wouldn't get there in 2 days....

jackrabbit000 wrote: ↑ I find it amazing that The Source is still in business. I can't even remember when the last time I even bought anything there.