*Warning* Do NOT purchase extended warranty thru the carrier
In December 2018 a friend of mine purchased an iPhone XS through Fido and they sold her the extra warranty which covers accidental damage, it was through Brightstar.
Fast forward a couple of months, she cracked her iPhone screen and of course, contacted Fido, and they arranged for her to get the device fixed. After going through the correct channels, Fido advised her to take the phone to Fonelab and get the device fixed. She goes to pickup the phone and the screen isn't recognizing any input whatsoever (didn't even bother checking to see if it works after installation) so they put in a second screen. Phone works at the time and she leaves pissed off due to all the time wasted.
Over the course of 2-3 months, she starts to experience intermittent ghost touching. For instance, she would be typing a message and the camera would open, pics would start getting sent, etc.
Obviously soured by the poor experience with Fonelab, we made an appointment to get the phone serviced at Apple. I was concerned that they wouldn't service the phone since the part is likely not an Apple part as from my research Fonelab was not authorized by Apple to do repairs (which means they were using cheap/fake parts from China, that you could buy off eBay for $50-100). Turns out they put in a cheap 3rd party display and Apple was unable to do anything in regards to the display as it wasn't a genuine part. Luckily they did over to replace the screen for her, but obviously at a cost.
Moral of the store, do not purchase extended warranty through carriers because the company fixing your iPhone will use knock off/fake parts to repair the device, leading to further problems down the road and potentially being denied warranty service on the rest of your hardware.
https://www.fonelab.ca
https://www.brightstarprotect.com
After doing more research... straight from brighstars website:
Fast forward a couple of months, she cracked her iPhone screen and of course, contacted Fido, and they arranged for her to get the device fixed. After going through the correct channels, Fido advised her to take the phone to Fonelab and get the device fixed. She goes to pickup the phone and the screen isn't recognizing any input whatsoever (didn't even bother checking to see if it works after installation) so they put in a second screen. Phone works at the time and she leaves pissed off due to all the time wasted.
Over the course of 2-3 months, she starts to experience intermittent ghost touching. For instance, she would be typing a message and the camera would open, pics would start getting sent, etc.
Obviously soured by the poor experience with Fonelab, we made an appointment to get the phone serviced at Apple. I was concerned that they wouldn't service the phone since the part is likely not an Apple part as from my research Fonelab was not authorized by Apple to do repairs (which means they were using cheap/fake parts from China, that you could buy off eBay for $50-100). Turns out they put in a cheap 3rd party display and Apple was unable to do anything in regards to the display as it wasn't a genuine part. Luckily they did over to replace the screen for her, but obviously at a cost.
Moral of the store, do not purchase extended warranty through carriers because the company fixing your iPhone will use knock off/fake parts to repair the device, leading to further problems down the road and potentially being denied warranty service on the rest of your hardware.
https://www.fonelab.ca
https://www.brightstarprotect.com
After doing more research... straight from brighstars website:
There is no assurance, representation, or warranty that any replacement equipment will be identical or offer the same function as the item being replaced.
