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WARNING: Questrade login not safe

  • Last Updated:
  • Oct 23rd, 2017 10:43 am
Deal Fanatic
Feb 4, 2015
7380 posts
3489 upvotes
Canada, Eh!!
BalancedPortfolio wrote: I barely use Safari, only if I want to check a website that won't work with Chrome (last time was probably months ago). I would assume that if it was a browser's issue it would only appear on one but not two different ones. We have had pretty much the same routine when checking our accounts on @Questrade with my wife for the past year and never had a problem.
I still haven't heard from either dev support nor their customer support to whom an email was sent this morning around midnight...
Yeah, does seem like a website issue then. Pls update.
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Sr. Member
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Feb 5, 2017
903 posts
881 upvotes
Seriously guys, when are you going to learn that Questrade is a minor player in the field and do not have the same resources as the major ones ???

My portfolio is near 2M these days and I would NEVER EVER put my money there.

For example with TD DI, you have to enter another password within your account in order to make transactions.. Double security
Deal Addict
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Aug 4, 2014
3755 posts
4272 upvotes
Toronto, ON
alexcalvado wrote: Seriously guys, when are you going to learn that Questrade is a minor player in the field and do not have the same resources as the major ones ???

My portfolio is near 2M these days and I would NEVER EVER put my money there.

For example with TD DI, you have to enter another password within your account in order to make transactions.. Double security
Ours is $640K (and growing) - moved from TD DI to Questrade 3+ years ago and never looked back :) Personally, I'd find entering yet another password rather annoying (but not as annoying as paying call commissions for Norbert's Gambit) - and can't reproduce the issue reported by OP on either Safari or Chrome (iPad and PC) But, then again, I know my husband's username and password - and don't use public computers, so wouldn't be losing my sleep over it :)
Sr. Member
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Feb 5, 2017
903 posts
881 upvotes
I would be interested to know what is the mean value of accounts at Questrade ? I am pretty sure that it is under 100K.

TD DI : I bet that it is something like 250 or 500K

In any case, if you want free ETFs, go with CDBN (National bank)..

I actually have accounts both at TD DI and CDBN
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Apr 22, 2014
533 posts
270 upvotes
Edmonton, AB
I'd be inclined to believe this is OP's computer and not an issue with Questrade. I would like to see this video.
[OP]
Newbie
Mar 8, 2017
15 posts
7 upvotes
Sorry for the late update, the support contacted me and looked at this strange behaviour.
It was indeed a bug but that would happen in very specific circumstances. They released a fix very quickly and now all is good.

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