Warranty on an open box Dell laptop from Best Buy

Marcketing2020 wrote: ↑ refund, if only for not having to deal with warranty

sloose wrote: ↑ I bought open box Dell laptop from Best Buy last week (marketplace seller), shipped and arrived on Monday. Everything seemed fine, laptop is in near-mint condition, but whenever I try to run games after about 15 seconds in the fans ramp up and then the laptop does a hard reset. The laptop has a discrete graphics card in it and the only affected part seems to be that. When I do run the Dell diagnostic tests though on the graphics card it doesn't seem to crash, only when I play actual games. So whoever did the "repair" before may never have encountered the issue if they just did those tests. I've done all firmware and driver updates.

Anyways, the laptop is under warranty for a year and it wasn't activated by whatever previous owner. Dell sends you the shipping box and everything and I have no problem waiting for them to fix it. Best case they send me a brand new laptop. Should I expect any problems doing warranty through Dell with it being open box? The only part worrying me it that some of the screws on the bottom are stripped a bit so someone previously took the bottom plate off. Dell's warranty seems to exclude deliberate damage but that doesn't seem like the case here I hope.

My other alternative is a return but then I lose out on a $300 discount. Should I try going through warranty?

aaron158 wrote: ↑ never buy open box from bb unless its one that says its geek squad certified as those are pretty much open box sold by the store and at least according to bb should still have full manufacture warranty. open box from a 3rd party seller could be anything from something that was bought and returned to something thats been used and abused for who knows how long and most likely wont have any warranty left on it or the warranty was already registered by someone else and they will just say its not transferable.

TylerOakville wrote: ↑ Not good advice imo. I have bought countless electronics from bestbuy sellers, including an open box g5 desktop and refurbished dell latitude, and never had any issues.

The sellers are always helpful imo (probably because they know bestbuy will go against them if the buyer opens a claim) and will let you return anything.

aaron158 wrote: ↑ ya well i've seen others here report that when they bought from a 3rd party off bb and the seller ignored them bb told them to bad we didn't sell the item and we won't do nothing. looking at bb return policy for market place it dont even talk about a dispute process if there is an issue. maybe if u pay with paypal but it sounds like bb wont care one way or the other.

i dont see nothing along the lines of ebays money back policy that says if u dont get what the seller said ud get u can dispute it though bb. or nothing like amazon a-z policy either noting seems to say anything about what happens if the seller don't help u.

TylerOakville wrote: ↑ There is an escalation process from bestbuy if the seller doesn't respond or is unhelpful. As well sellers have feedback.