Warranty on an open box Dell laptop from Best Buy
I bought open box Dell laptop from Best Buy last week (marketplace seller), shipped and arrived on Monday. Everything seemed fine, laptop is in near-mint condition, but whenever I try to run games after about 15 seconds in the fans ramp up and then the laptop does a hard reset. The laptop has a discrete graphics card in it and the only affected part seems to be that. When I do run the Dell diagnostic tests though on the graphics card it doesn't seem to crash, only when I play actual games. So whoever did the "repair" before may never have encountered the issue if they just did those tests. I've done all firmware and driver updates.
Anyways, the laptop is under warranty for a year and it wasn't activated by whatever previous owner. Dell sends you the shipping box and everything and I have no problem waiting for them to fix it. Best case they send me a brand new laptop. Should I expect any problems doing warranty through Dell with it being open box? The only part worrying me it that some of the screws on the bottom are stripped a bit so someone previously took the bottom plate off. Dell's warranty seems to exclude deliberate damage but that doesn't seem like the case here I hope.
My other alternative is a return but then I lose out on a $300 discount. Should I try going through warranty?
Anyways, the laptop is under warranty for a year and it wasn't activated by whatever previous owner. Dell sends you the shipping box and everything and I have no problem waiting for them to fix it. Best case they send me a brand new laptop. Should I expect any problems doing warranty through Dell with it being open box? The only part worrying me it that some of the screws on the bottom are stripped a bit so someone previously took the bottom plate off. Dell's warranty seems to exclude deliberate damage but that doesn't seem like the case here I hope.
My other alternative is a return but then I lose out on a $300 discount. Should I try going through warranty?