Art and Photography

Wedding photographer no longer responding

  • Last Updated:
  • Nov 20th, 2017 12:14 pm
[OP]
Deal Addict
Nov 19, 2005
1119 posts
35 upvotes

Wedding photographer no longer responding

Our wedding was approx 20 weeks ago. The photographer had originally said 12 weeks. When that timeline passed, we had called just to get a update around week 14. They had said they were a couple weeks behind schedule. Now they don't return emails, phone calls or texts. They are active on social media as well, we haven't reached out through that though.

We really just want our photos, but unsure what to do. Any advice would be appreciated.
64 replies
Deal Addict
User avatar
May 5, 2010
1526 posts
877 upvotes
I'm sorry to hear that.

Have you paid in full? If not, maybe you can do some leverage with that. Also, is there a writing contract stating the 12 weeks for delivery?
If not, tell them that if they don't answer you back, you'll write honest reviews about them all over the place, like their Facebook page.

I don't like telling people to threat small businesses but 8 weeks late with no replies, that's just not professional.
Deal Guru
User avatar
Mar 9, 2007
14945 posts
11381 upvotes
Think of the Childre…
Verbal contract or Paper Contract? Kindly tell them you are going to small claims court to get your money back if you don't hear from them. Get their balls moving instead of taking more projects.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
[OP]
Deal Addict
Nov 19, 2005
1119 posts
35 upvotes
We do have a paper contract. We owed them the final balance on the day of the wedding, so yes paid in full. For the twelve weeks I'll double check the contract but when we sat down that's the timeline she told us verbally (hopefully it's backed up in the contract).

We really don't want to get on their bad side as we just want the photographs....
Deal Fanatic
User avatar
Dec 10, 2004
6931 posts
2574 upvotes
Vancouver
FreeSpinnz wrote: We do have a paper contract. We owed them the final balance on the day of the wedding, so yes paid in full. For the twelve weeks I'll double check the contract but when we sat down that's the timeline she told us verbally (hopefully it's backed up in the contract).

We really don't want to get on their bad side as we just want the photographs....
That what happens when you hire amateurs. Your story is not unique. There was another photographer here on RFD who was doing the same... Drive to them to check what's up ---> send a few warning emails then I really suggest going to small claims court. They are acting extremely unprofessional and broke the contract. You deserve compensation at the very least. You should also leave a negative review regardless. This will help any potential clients these "photographers" are scamming. A friend of mine in NYC went through the same thing,but was able to recover the images and got $5000 compensation through the court. Their excuse was - "they did not pay us enough and we were busy with life and work and had not time to respond for 3 months since we have 9-5 job".
Again, this behavior is not professional at all and these businesses(regardless of their nature) should not be in business


Also, please post the name of this studio here. It will do a lot of good for potential brides who may be looking into hiring them
I use voice typing, expect mistakes...
Deal Addict
Aug 12, 2004
4503 posts
2165 upvotes
Calgary
Post on the studio's Facebook asking nicely for your photos (do not criticize, ask nicely and compliment them). If the photographer does not reply and / or deletes your post, you know you have a scammer on your hand and need to start pursing action. Point out clearly from the contract that they are now in violation, give them a few days, and pursue in small claims court.

If that happens post their studio name, both on the title and here. I hate when photographers act unprofessionally. There was one who did this here a few years ago, very reputable at the time, and his love relationship went sour and decided to take it out on his clients.
[OP]
Deal Addict
Nov 19, 2005
1119 posts
35 upvotes
Thanks everyone I will try reaching out via social media. Unfortunately in the contract it doesn't have a timeline of when they will deliver the photos... Something that my wife and I missed. The 12 week commitment was verbal when we all sat down to finalize our wedding.
Deal Addict
Sep 20, 2005
1260 posts
309 upvotes
Toronto
As a last resort, I would ask the photographer for the files.
Deal Fanatic
Mar 17, 2004
5393 posts
828 upvotes
I got my wedding photos 1 week after, we had two shooters and 12 hours of coverage. Your guy is an amateur.
Deal Addict
Aug 1, 2010
1342 posts
1161 upvotes
Montreal
Oni-kun wrote: I got my wedding photos 1 week after, we had two shooters and 12 hours of coverage. Your guy is an amateur.
There is no way for me to deliver 1 week later to be honest, I usually take about 2 months
Deal Fanatic
Mar 17, 2004
5393 posts
828 upvotes
aerok wrote: There is no way for me to deliver 1 week later to be honest, I usually take about 2 months
Yeah I dunno how my guy does it but it came quick and we were happy with it. A few friends used him too and got theirs quickly.
Deal Guru
Dec 11, 2008
10873 posts
2015 upvotes
If it's not in the contract, that is a miss on your side and the photographer as well (very sketch). However, this is also unprofessional on their end to have a verbal agreement and then not even come close to that date.
Deal Addict
Oct 22, 2003
2169 posts
62 upvotes
Toronto
That's a Bummer. There's light at the end of the tunnel thought! Most weddings are wrapped up by now (too cold). Your photographer is probably putting the final touches to your wedding and you should get them very soon.

Honestly, turnaround varies from photographer to photographer. There isn't really an industry standard. It's possible to get your pictures in 1 month - you never know how much time a photographer spends within that time. They can be hard working and spend 5-10 hours a week. But 5 months is a long time. Did a freelancer shoot your wedding or studio?

The next thing you should try is this - tell them you're ready to pay them the final balance in person. Hopefully, they are willing to meet in person and you can get all the answers you want from them.
Deal Expert
Jun 15, 2012
15396 posts
10001 upvotes
Southern Ontario
zero_2003 wrote: That's a Bummer. There's light at the end of the tunnel thought! Most weddings are wrapped up by now (too cold). Your photographer is probably putting the final touches to your wedding and you should get them very soon...
You'd hope, or they're deep into Xmas minis, have a bunch of fall projects to edit.

I can honestly edit a whole wedding in 2-3 straight days but I won't for the sake of quality. The timeline suggests OP's wedding was in May, c'mon, deliver already!
Deal Addict
User avatar
May 5, 2010
1526 posts
877 upvotes
I hope you get your pictures OP!

As long as it is not my biggest fear when I take pictures with a camera with single SD slot...
Sr. Member
User avatar
Apr 20, 2017
600 posts
414 upvotes
That’s terrible! Don’t feel bad about calling, emailing, texting them repeatedly until you get a response.
Hope you can get your photos.
[OP]
Deal Addict
Nov 19, 2005
1119 posts
35 upvotes
Just wanted to update the thread.

We sent the photographer a email expressing how upset we were, not that we haven't gotten the photos yet but that we were being ignored. We received a response explaining the situation and that our photos would be ready the following day. We received our photos and are extremely happy with the photos.

Although it wasn't the best experience waiting for them, this company did a great job on our wedding day and we love how our photos turned out.

If anyone wants to know the name I will disclose via pm but I won't post it publicly. So you dont end up in our shoes and waiting double the amount of time that was promised.
Last edited by FreeSpinnz on Nov 5th, 2017 9:38 am, edited 1 time in total.
Deal Expert
Jun 15, 2012
15396 posts
10001 upvotes
Southern Ontario
Congrats, a good ending!

Might be a hard sell referring them though, couples can get great photos in less than 1/2 the time, and you posted a negative experience, no guarantee it won't happen again.
Deal Guru
Dec 11, 2008
10873 posts
2015 upvotes
I'm glad you got your photos. No idea what happened and how they dropped the ball.

In the end great photos are priceless, but customer service also says a lot.

Our friends also had a great photographer but it took her almost 2 years to get her wedding album to the point where she would never recommend her photographer to us when we were getting married lol
Deal Guru
User avatar
Mar 9, 2007
14945 posts
11381 upvotes
Think of the Childre…
Happy Ending.

WOULD SOMEBODY THINK OF THE CHILDREN!!!

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