He most likely did not get an email because he canceled already but that us an assumption. You cannot dispute that.HammerRFDer wrote: ↑ You say they gave him appropriate notice, but qballDS said: “ Neither RBC nor Westjet even sent me a notice about the itinerary changes.”.
Are we reading the same posts?
American regulations *absolutely* matter on flights to/from USA. Unless the airline wants to pull out of US flights entirely, forever, they will answer to the US regulator and US law.
That’s why people are getting their money back very quickly once they file a US DOT complaint when valid (e.g. significant reroutings/schedule changes).
BTW: if you’re going to go all T&C on someone, quote the tariff, not their interpretation from their website.
As I already noted and posted ""Specifically, the Aviation Enforcement Office will refrain from pursuing an enforcement action against a carrier that provided passengers vouchers for future travel in lieu of refunds for cancelled or significantly delayed flights during the COVID-19 public health emergency" But, because QballDS did not get the fight canceled by the airline, he has no regulations applicable to him...only the airlines policy. American rules are not being applied and in this case, not even valid or applicable.
One more time....the airline did not not cancel it...he canceled it. You seem not to understand this.
Don't need to post the pages and pages of T&Cs' or tariffs as the website description of policy is clear enough for most to understand...(maybe you have problems but, hey, that's OK).