WestJet - Unethical "Seat Sale"?

Spongeg wrote: ↑does your local TV station have one of those consumer reporters people can take this issue to?

in vancouver CTV has this guy called Olsen on your side and he takes cameras and stuff to businesses - lartge and small who rip people off and the people usually get refunded or the problem fixed

take it to the media and expose west jet
I remember they were havinga $1 fare sale once so i looked up some prices and one way was regular price and the return was "$1" so i totallted it and it was bout $450 or so

so I tried a different date when they didn't have the $1 sale and the price totalled the same around $450

all they did was jack the $1 fare up for the going there portion - the regular non sale fare was about equal for both retrun and going portions

cheeky

ithumbus wrote: ↑i looked at the westjet website and couldn't find that policy anywhere. But it sounds to me like if they meant one day was from 12 to 12 they should explicitly state that somewhere. BUT, i used to watch judge judy, and when ever someone gives you a small amount of a refund it means that they've admitted liability... so maybe you can run with that? Good luck.

ithumbus wrote: ↑i looked at the westjet website and couldn't find that policy anywhere. But it sounds to me like if they meant one day was from 12 to 12 they should explicitly state that somewhere. BUT, i used to watch judge judy, and when ever someone gives you a small amount of a refund it means that they've admitted liability... so maybe you can run with that? Good luck.

darren22 wrote: ↑Isn't that kind of the universally-accepted definition of a day???

invisible wrote: ↑Hey guys, so I've never booked through West Jet before, but I was well aware that they had a policy where you can cancel a flight within the same day at no fee (this is what the rep told me over the phone). I booked a round trip for 2 to Vancouver (seats sale had the tickets there priced at $105 each, and return at $125 each, plus all those fees) at around 11:00pm on Tuesday night. WestJet claimed these prices were "50% off". I wake up at 9:00am on Wednesday morning, and just for the sake of checking, I notice "40% off seat sale". So I click to check the Vancouver costs, and they are now down to $79 there and $79 back! My booking costed me $641, whereas 10 hours later it now costs $490! I called West Jet, and the rep yet again said, "had this occured on the same day, we would gladly rebook your seats and refund you the difference as a credit, however, because it was a different calendar day we won't." Can you believe this??

..I called them back immediately and the rep told me "I don't think I should refund this" even though I pointed out how unethical it is to misadvertise the pricing (first claiming a 50% off discount, then a 40% discount at an even lower price) and to do so within a matter of hours.. not even days! The rep seemed to mildly understand, so he credited me $46.. Big effin deal, right?

So I call back again, hours later, and speak with another rep, absolutely furious. The guy tells me no, there's nothing he can do. I yet again point out how unethical it is to tell me 10 hours later doesn't count as "same day" (my idea of a full day is 24 hours..) He credits me another $52.50. Okay, a little bit better I suppose.. But what about the other $50?!

Am I the only one who thinks this is unethical to falsely advertise promotional pricing, and to try and deny a "price protection" within 24 hours? Perhaps you have all dealt with WestJet before, so know more than I do..

Nikita wrote: ↑Exactly....it's called a 'calendar day'...and somebody is watching too much TV...

ithumbus wrote: ↑Watch too much TV? I do, but i don't see how my referencing judge judy has anything to do with that. She's a legit source and she'd kick you a$$.
This reminds me of the time, years ago, that i went in to McDonalds at 12:30am on a Sunday. Back then they had a different deal for everyday of the week. I asked for the sunday deal, but the guy said he couldn't give it to me because they were still selling the Saturday deal and they would be until they closed later that night. When they reopened in the morning they'd be selling the Sunday deal.

trixR4kids wrote: ↑wts there to expose? that the op thinks that wednesday and tuesday are the same day? Op should be glad he got credited anything

ithumbus wrote: ↑Watch too much TV? I do, but i don't see how my referencing judge judy has anything to do with that. She's a legit source and she'd kick you a$$.
This reminds me of the time, years ago, that i went in to McDonalds at 12:30am on a Sunday. Back then they had a different deal for everyday of the week. I asked for the sunday deal, but the guy said he couldn't give it to me because they were still selling the Saturday deal and they would be until they closed later that night. When they reopened in the morning they'd be selling the Sunday deal.

Hunter316 wrote: ↑By quoting the Mcdonalds deal you are showing how the WestJet deal was legit. You are saying that Mcdonalds was wrong for not having their Sunday deal available at 12:30 am on Sunday as Sunday was a new day. WestJet is using the same criteria in their policy that you are trying to hold Mcdonalds to.

Nikita wrote: ↑Good point Hunter! You can't have it both ways.