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WestJet - Unethical "Seat Sale"?

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  • Jan 31st, 2009 8:06 am
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Deal Addict
Sep 22, 2007
4599 posts
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djmackj wrote: well the thing is Westjet shouldn't be able to know what your local time is, unless they were able to track you ip address at the time of booking. Even if they do track your ip address there are plenty of software that can change your ip address for anonymity. I think that due to the wording of westjet's policy, the OP made the fatal mistake of saying that he/she booked the ticket the night before rather than saying 10 hours ago. If he/she tried the latter, maybe he/she would have had a better chance of getting the refund.
There are two problems with your theory.

1. You are purchasing a flight from point A to point B, so therefore you would start your journey in point A. You're not in a time zone 12 hours away.

2. Their legal statement is "This Agreement shall in all respects be governed by the laws of the Province of Alberta, Canada ...", so they can argue "same day" would be the same Albertan day.

As for saying " he/she booked the ticket the night before" that is still past "same day".
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Mar 11, 2008
1281 posts
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Langley
djmackj wrote: well the thing is Westjet shouldn't be able to know what your local time is, unless they were able to track you ip address at the time of booking. Even if they do track your ip address there are plenty of software that can change your ip address for anonymity. I think that due to the wording of westjet's policy, the OP made the fatal mistake of saying that he/she booked the ticket the night before rather than saying 10 hours ago. If he/she tried the latter, maybe he/she would have had a better chance of getting the refund.
I have just been booking a large trip in Europe and each time I have purchased an airline ticket I have given my home address. I am assuming WestJet is the same and since the home address is given then the time of day that the ticket was puchased will be known. Also there is email confirmation that has come from each airline I have booked with that has a transaction date on it. If either one of these were to back up the OP then they might have a case but if not a day is not a 24 hour period it is a set spot on a calender and individuals don't decide when a day starts or ends.
Jr. Member
Apr 3, 2008
135 posts
65 upvotes
spf1971 wrote: There are two problems with your theory.

1. You are purchasing a flight from point A to point B, so therefore you would start your journey in point A. You're not in a time zone 12 hours away.

2. Their legal statement is "This Agreement shall in all respects be governed by the laws of the Province of Alberta, Canada ...", so they can argue "same day" would be the same Albertan day.

As for saying " he/she booked the ticket the night before" that is still past "same day".
I'll agree on the second point, but why can't you be in a time zone 12 hours away if the flight you're booking isn't for the next day?

I did say that saying he/she booked the ticket the night before was the reason he/she got denied. If he/she said "booked the ticket 10 hours ago" maybe the outcome would've been different
Jr. Member
Apr 3, 2008
135 posts
65 upvotes
Hunter316 wrote: I have just been booking a large trip in Europe and each time I have purchased an airline ticket I have given my home address. I am assuming WestJet is the same and since the home address is given then the time of day that the ticket was puchased will be known. Also there is email confirmation that has come from each airline I have booked with that has a transaction date on it. If either one of these were to back up the OP then they might have a case but if not a day is not a 24 hour period it is a set spot on a calender and individuals don't decide when a day starts or ends.
why can't you be taking a vacation in China when you're booking the flight? sure your home would still be in Canada, but you're currently in China. I know checking flight prices on a vacation is silly but some people do it.
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Sep 14, 2003
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Burnaby
djmackj wrote: well the thing is Westjet shouldn't be able to know what your local time is, unless they were able to track you ip address at the time of booking. Even if they do track your ip address there are plenty of software that can change your ip address for anonymity. I think that due to the wording of westjet's policy, the OP made the fatal mistake of saying that he/she booked the ticket the night before rather than saying 10 hours ago. If he/she tried the latter, maybe he/she would have had a better chance of getting the refund.
It doesn't matter even if he said 10 hours ago. Westjet is based on MST, and their "same day" in their policy is all based off that time zone. Basically as long as it's passed midnight MST, the "same day" has passed.
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Jr. Member
Apr 3, 2008
135 posts
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gheart008 wrote: It doesn't matter even if he said 10 hours ago. Westjet is based on MST, and their "same day" in their policy is all based off that time zone. Basically as long as it's passed midnight MST, the "same day" has passed.
so basically if you made a mistake in your flight booking at 10:59pm PST and waited until 11:01pm PST to try and cancel, you would be denied a refund because Westjet's day has ended? that would be ridiculous and would be bad customer service in my mind. At least Air Canada gives you 24 hours.
Banned
Jan 23, 2009
270 posts
That's B.S. A day is 24 hours, not SAME DAY! I didn't read the whole thread, did you get any more money back? Image
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Mar 11, 2008
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Langley
djmackj wrote: why can't you be taking a vacation in China when you're booking the flight? sure your home would still be in Canada, but you're currently in China. I know checking flight prices on a vacation is silly but some people do it.
Thats fine someone can book in china and when confirmation of the booking is sent to them it will have a date on it. When that date is ended in the timezone the confirmation email was sent from then the day that the flight could be cancelled is over.
Jr. Member
Apr 3, 2008
135 posts
65 upvotes
Hunter316 wrote: Thats fine someone can book in china and when confirmation of the booking is sent to them it will have a date on it. When that date is ended in the timezone the confirmation email was sent from then the day that the flight could be cancelled is over.
In that case, I would just have to conclude that Westjet isn't as customer friendly as everyone claims it to be.
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Jun 14, 2003
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FroogleDude wrote: That's B.S. A day is 24 hours, not SAME DAY! I didn't read the whole thread, did you get any more money back? Image
Same day is same day because they stated "same day" and not "a day".
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Sep 22, 2007
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FroogleDude wrote: That's B.S. A day is 24 hours, not SAME DAY! I didn't read the whole thread, did you get any more money back? Image
Too bad that it is actually SAME DAY

"When you cancel your booking online the same day as the booking was made"

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