What action can / should Huawei handset owners take?
Given the Google / Huawei situation, last night I checked up on Fido's warranty. I also tweeted their @FidoSolutions this morning to see what their official statement was.
They responded saying that this was a US issue only. Absolutely clueless. This morning I noticed the 1 year warranty page had been taken down. It has since been put back up but I have been unable to figure out what changed or why.
When I spoke to a rep via phone they confirmed they had received no official guidance on this but suspected the 1 year warranty would not apply. They also could not tell me anything about why the 1 year warranty info was unavailable for a period.
This is fair enough. I know call center staff can't say anything if they don't have any info. But in contrast to their cluelessness, a mate of mine back home (UK) who has had his handset since Jan 2019 (same time as me) has already been able to swap his out for a Samsung S10 with his carrier. We both paid outright. He paid a £200 charge for the swap. Done. His reasoning is even if this turns out to be a big nothing burger that not have regular security updates is not ok. His carrier accepted this reasoning.
So, what can Canadians do?