I find the whole "reward" program not very rewarding. Don't think it's a very big deal they're getting rid of the program considering you need to be with them for a long time before you accumulate any substantial amount. The customer service department is horrendous. Every time I've called I've spoken to someone who speaks poor English and just argues with me.skwaired wrote: ↑I'm in a similar situation where I have been accumulating Fido Dollars for some time. At this point your only option is really to purchase a device outright and pay the difference (previously, you were able to buy accessories too, but looks like they got rid of those options). The cheapest phones that Fido offers is about $200 (ZTE Grand X Plus) to $225 (Samsung Galaxy Core), so you'd have to fork over $100 out of pocket. No idea who much you could re-sell it BNIB, but you could keep it as a back up phone. A rep I talked to over the weekend said Fido Dollars expire 6 years after you accumulate them, which is pretty lame. Not only that, only legacy plans will generate Fido Dollars - any new plans they have on their website don't earn any, so all existing Fido customers are in a bind on how to use up these useless "rewards".
Man, I can't agree more. Last time they screwed up my bill and I had to call. The representative was basically yelling at me trying to say nothing is wrong. Then I told her she can't yell and she got scared. She finally figured out what was wrong. I asked her to connect me to her supervisor and she really got nervous and offered me $10. I refused and insisted on talking to the supervisor. From my experience, other than being completely unprofessional, they are very incompetent. I've been a Fido customer for about 10 years.
