What to do if CP lost an international parcel ?
I sent an used Ipad for my parents in Korea using Canada Post Small packet air International 3 months ago.
This was an untrackable option because the trackable one was almost doubled price, and I didn't think the parcel would be lost at all. This was my fault.
I was given a single form to put From/To and the content explanation/value.
Stupidly, I didn't put my name nor phone number, just because it didn't have an area to put. (Asked CP a month later, they said it's not required to ask customer to put their name/phone number)
The parcel has not delivered yet, my parents contacted Korea Custom and post office, and they were told that the parcel to their town never arrived to Korea at all. (they live in very rural area)
So, It must be still sitting in Canada's custom or on the staff who helped me sending the parcel, because she knew what I was sending. (hate to doubt though)
I've contacted CP several times, but because this was untrackable, they were not willing to help, and some of them even left while I was asking.
Now, my last chance would be contacting the custom, but does Canada custom even have a customer service that I can contact ?