What do you want to see in a salesperson?
I was employed by a dealership about a week ago and while I've just been shadowing my colleagues since and researching the products, I was really interested in getting different opinions and perspectives. I've worked mainly customer-centric positions in the past such as a wireless company, a tea shop, an ice cream store, and my primary approach has always been to figure out what customers are looking for, providing them with all the information that is relevant, and then wrapping things up from there. I've always taken satisfaction with knowing that I did everything I could to help people out. With all of that in mind, I hope to take on that same approach and helping people with their decision-making process.
I'm not at all interested in hearing tips or tricks to manipulate or pressuring people to buy, so please refrain from that. What I'd really appreciate are just things that you feel would make the entire car buying/leasing decision-making process better for you that a representative will be able to facilitate. An example of what I have thought would be helpful included providing a personal e-mail and number that customers could reach to ask questions or address any concerns. Since I work beside the service department, I could just pop by and ask them, then pass that back along to the customer.
Hope to hear back from you all and I hope you have a wonderful Tuesday!