What happened to my Package at Canada Post?? Someone Please Help!!

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Feb 15th, 2017 2:53 pm

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Feb 7th, 2017 5:47 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 7th, 2017 5:47 pm

What happened to my Package at Canada Post?? Someone Please Help!!

I ordered a package from an Ebay Seller in Hong Kong and i've never had problems with this seller before as i've delivered lots of the same items from them but this time my package seems to be in Limbo..

I ordered it back in January 4th and it said it arrived on January 10th and went through customs. On January 11th it was released by customs and went to Canada Post for processing and said it went to Richmond BC on January 11th...The tracking hasn't updated since.

Funny enough i ordered another item from him on January 9th and that one came really fast as expected and had no problems..

But it's been that way for over 3 weeks now and i don't know what's going on. I asked him if he could find out what happened to it and he's made an inquiry to Hong Kong Post but is there anything i can do? I tried finding out if i could call someone to ask what happened but since it's not my package, i don't know who to call in this matter..

Thanks.

18 replies

Feb 7th, 2017 6:12 pm

hvwkzq: Deal Fanatic; Aug 3, 2014; 5651 posts; 3568 upvotes

Feb 7th, 2017 6:12 pm

Lost.

eBay Promotion Abuse
Koodo unlimited data
Amazon price error

0

Feb 7th, 2017 6:19 pm

lcmt: Deal Fanatic; Jul 24, 2009; 5694 posts; 7123 upvotes

Feb 7th, 2017 6:19 pm

You can contact CP, but I guess your package was lost.

Feb 7th, 2017 7:29 pm

aaron158: Deal Addict; Nov 25, 2004; 2659 posts; 1385 upvotes; London

Feb 7th, 2017 7:29 pm

if the seller has contacted hong kong post they will contact canada post try to track it down. if they cant find it the seller should get his money back if he insured the package. then its up to him if he wants to ship another one or refund u.

if the seller dont refund or replace it u can alway file a buyer protection claim with ebay and they will refund u no issue if the tracking dont show delivered.

Feb 7th, 2017 10:02 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 7th, 2017 10:02 pm

aaron158 wrote: ↑ if the seller has contacted hong kong post they will contact canada post try to track it down. if they cant find it the seller should get his money back if he insured the package. then its up to him if he wants to ship another one or refund u.

if the seller dont refund or replace it u can alway file a buyer protection claim with ebay and they will refund u no issue if the tracking dont show delivered.

thanks for the reply guys. he said he has filed an inquiry with hong kong post so i hope they will contact canada post and he can find out what happened to it..

he asked if i can contact canada post too but the only number i called was just to track the package..i wanted to talk to an actual person :/

Feb 7th, 2017 10:07 pm

aaron158: Deal Addict; Nov 25, 2004; 2659 posts; 1385 upvotes; London

Feb 7th, 2017 10:07 pm

mdb1983 wrote: ↑ thanks for the reply guys. he said he has filed an inquiry with hong kong post so i hope they will contact canada post and he can find out what happened to it..

he asked if i can contact canada post too but the only number i called was just to track the package..i wanted to talk to an actual person :/

even if u call canada post they will just ask u to contact the sender. there policy is that investigations have to be started from the senders end.

Feb 7th, 2017 10:26 pm

tmpz: Deal Addict; Nov 27, 2004; 3051 posts; 167 upvotes

Feb 7th, 2017 10:26 pm

Over the last few months, it's taken about 2-4 months to get my stuff from China. The worst was I ordered a few dashcam mount for a few dollars in Oct. I just got them yesterday. I already extended buyer protection a few times, disputed and got a refund in January.
It came yesterday...

Heatware: 18-0-0

Feb 7th, 2017 10:33 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 7th, 2017 10:33 pm

aaron158 wrote: ↑ even if u call canada post they will just ask u to contact the sender. there policy is that investigations have to be started from the senders end.

oh ok, i guess it would've been pointless for me to call then. alright, thanks for the advice!. i hope he can get this straightened out..the whole situation sucks :/

Feb 8th, 2017 10:29 am

1ton: Member; Nov 22, 2008; 306 posts; 48 upvotes

Feb 8th, 2017 10:29 am

Is it stuck at the Vancouver pacific processing center?

Feb 8th, 2017 10:50 am

Magister: Member; Dec 6, 2012; 418 posts; 194 upvotes; Montréal, QC

Feb 8th, 2017 10:50 am

It is just stuck there for maybe a few weeks, check mine, it was in Richmond BC for 6 weeks:

2017/01/29 18:13 MONTREAL, QC Item processed
2016/12/18 20:04 RICHMOND, BC Item processed
2016/12/18 20:04 RICHMOND, BC Item was released by Customs and is now with Canada Post for processing

Feb 8th, 2017 12:23 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 8th, 2017 12:23 pm

1ton wrote: ↑ Is it stuck at the Vancouver pacific processing center?

this what it says..i mean i live in victoria so it's not like it should take this long..and i've ordered the same thing several times so it shouldn't be stuck this long

2017/01/11 09:25 RICHMOND, BC Item processed
2017/01/11 09:25 RICHMOND, BC Item was released by Customs and is now with Canada Post for processing
2017/01/11 08:15 RICHMOND, BC Item has arrived in Canada and was sent for further processing.

to put it in perspective, i ordered another item from the same buyer and this is how fast it came

2017/01/19 11:02 VICTORIA, BC Delivered
2017/01/19 09:29 VICTORIA, BC Item out for delivery What is this
2017/01/19 06:27 VICTORIA, BC Item processed What is this
2017/01/18 21:46 RICHMOND, BC Item departed
2017/01/18 16:17 RICHMOND, BC Item processed
2017/01/18 09:44 RICHMOND, BC Item processed
2017/01/17 12:51 RICHMOND, BC Item has arrived in Canada and was sent for further processing.

Feb 8th, 2017 12:31 pm

lcmt: Deal Fanatic; Jul 24, 2009; 5694 posts; 7123 upvotes

Feb 8th, 2017 12:31 pm

Your case is a little bit different because your package arrived at BC right on Christmas, so it will definitely take much longer

Magister wrote: ↑ It is just stuck there for maybe a few weeks, check mine, it was in Richmond BC for 6 weeks:

2017/01/29 18:13 MONTREAL, QC Item processed
2016/12/18 20:04 RICHMOND, BC Item processed
2016/12/18 20:04 RICHMOND, BC Item was released by Customs and is now with Canada Post for processing

Last edited by lcmt on Feb 8th, 2017 12:31 pm, edited 2 times in total.

Feb 8th, 2017 12:34 pm

lcmt: Deal Fanatic; Jul 24, 2009; 5694 posts; 7123 upvotes

Feb 8th, 2017 12:34 pm

You need to call CP to find out what is going on. If they say your item is lost, then you cannot do anything besides the seller. However, CP may know something we don't know. If the item is not lost, they will investigate it for you without the need of the seller involve.

mdb1983 wrote: ↑ this what it says..i mean i live in victoria so it's not like it should take this long..and i've ordered the same thing several times so it shouldn't be stuck this long

2017/01/11 09:25 RICHMOND, BC Item processed
2017/01/11 09:25 RICHMOND, BC Item was released by Customs and is now with Canada Post for processing
2017/01/11 08:15 RICHMOND, BC Item has arrived in Canada and was sent for further processing.

to put it in perspective, i ordered another item from the same buyer and this is how fast it came

2017/01/19 11:02 VICTORIA, BC Delivered
2017/01/19 09:29 VICTORIA, BC Item out for delivery What is this
2017/01/19 06:27 VICTORIA, BC Item processed What is this
2017/01/18 21:46 RICHMOND, BC Item departed
2017/01/18 16:17 RICHMOND, BC Item processed
2017/01/18 09:44 RICHMOND, BC Item processed
2017/01/17 12:51 RICHMOND, BC Item has arrived in Canada and was sent for further processing.

+1

Feb 8th, 2017 12:40 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 8th, 2017 12:40 pm

lcmt wrote: ↑ You need to call CP to find out what is going on. If they say your item is lost, then you cannot do anything besides the seller. However, CP may know something we don't know. If the item is not lost, they will investigate it for you without the need of the seller involve.

do you know the number to call canadapost? i tried calling this number 1-866-607-6301 but all it does is tell me the status of my package..i don't know a number to call to talk to an actual person about what's going on with that package.

Feb 8th, 2017 12:45 pm

lcmt: Deal Fanatic; Jul 24, 2009; 5694 posts; 7123 upvotes

Feb 8th, 2017 12:45 pm

You can try to ask the question directly or ask for the contact number from Facebook. By the way, the 1800 should be able to speak to a real person according to facebook, but you may need to file a service ticket first.

https://www.facebook.com/canadapost/

mdb1983 wrote: ↑ do you know the number to call canadapost? i tried calling this number 1-866-607-6301 but all it does is tell me the status of my package..i don't know a number to call to talk to an actual person about what's going on with that package.

Feb 15th, 2017 5:44 am

Josephwera: Banned; Feb 8, 2017; 25 posts; 3 upvotes

Feb 15th, 2017 5:44 am

They are right, your package was lost

Feb 15th, 2017 8:58 am

airmail: Deal Fanatic; May 5, 2008; 5617 posts; 2268 upvotes; Winnipeg

Feb 15th, 2017 8:58 am

9 out of 10 times the adress is incorrect or missing apt number

Feb 15th, 2017 1:04 pm

death_hawk: Deal Expert; Aug 22, 2006; 27311 posts; 13016 upvotes

Feb 15th, 2017 1:04 pm

Canada Post is the leading cause of lost packages for me.
It certainly doesn't help that they killed tracking on international packages too.

mdb1983 wrote: ↑ do you know the number to call canadapost? i tried calling this number 1-866-607-6301 but all it does is tell me the status of my package..i don't know a number to call to talk to an actual person about what's going on with that package.

They're stupidly hard to get ahold of via phone.
You basically have to use social media because their IVR system is pants on head stupid.
I've lost a few packages because they were return to sender because I couldn't actually contact them via a regular sane method.
Ended up creating an account on Twitter and contacting them that way. Then they told me to call them via the same number you just posted.

TL;DR standard CP runaround

Feb 15th, 2017 2:53 pm

mdb1983 [OP]: Jr. Member; Dec 28, 2014; 137 posts; 24 upvotes; Victoria, BC

Feb 15th, 2017 2:53 pm

yeah, i'm starting to accept that they probably lost it so i think i'm gonna ask the seller for a refund soon..it's the first time i've ever had a package get lost by them and contacting anyone by phone is not easy..if at all possible. i only got in contact with them on facebook since it says you can message them and someone will respond and they basically said only the seller can contact their country's post office so that they can contact them and to make an investigation...i can't do anything in this case

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