What level of education and technical skills are required for a store manager at Canadian Tire ?
if the order says I odered a fitting that is1/2"x3/4" and the website says the same,
you can not pretend that you gave me the right item when on the package it says it is 3/4" x 3/4".
Their reasoning: " We gave you the order with that right Canadian Tire code"
Apparently the website was listing the 1/2x3/4 item with the product code for 3/4x3/4
Their internal system was showing for that code an item titled 3/4x3/4 but the description
had 1/2x3/4 and they said it was the right item and it fits what I need
I get it that there could be errors in the system but it is unacceptable that even the store manager
did not understand that a fitting that is 3/4" at both ends can't be used on a 1/2" pipe just because
the description in their system was saying so.
Only physical evidences convinced them that they were wrong, it was one of those kindergarten
explanations, I had to put side by side a similar item that I bought from Lowes and only then
they understood what I was telling them. Basic logic like "the description on the product
does not match what I ordered and what is in the order confirmation email" did not work.
I know that the CT employees are not stellar (the people who are supposed to help
the customers in the store) but you would expect at least basic things from a store manager.
I never imagined that the level is so low. It seems that I had the wrong expectations