Shopping Discussion

What is Lowes order processing time ?

  • Last Updated:
  • May 10th, 2020 9:42 am
[OP]
Member
Nov 14, 2012
366 posts
191 upvotes

What is Lowes order processing time ?

What is the current Lowes wait time for the order? I placed one yesterday morning for two sheets of plywood and so far nothing.

Sent question yesterday by Contact Us form - if they can precut the sheet, and as of now only received confirmation and "case #".

So this afternoon tried the chat function. Wait time to connect was 2.5 hrs, then I asked "What is processing time in Niagara Falls" and agent replied non-answer "It differs between locations". Opened another Lowes.ca tab to check the order ID and chat moved there, but I was unable to type in it anymore. Refreshed that second tab and it just closed the session in both tabs.

Also here is something funny, wife was trying to order some smoke alarms, and here is picture of her shopping cart. The Lowes website seems to be real gem of functionality ;))
lowes-math.png
Last edited by ramon2 on May 6th, 2020 6:07 pm, edited 2 times in total.
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11 replies
Deal Addict
Jan 5, 2003
4261 posts
3560 upvotes
Toronto
You'll likely get a better idea by calling the store directly. They will likely tell you they're __ days behind.
[OP]
Member
Nov 14, 2012
366 posts
191 upvotes
Just learned that on Saturday hardware stores are going to fully open :)
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Deal Addict
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Jun 13, 2010
3074 posts
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GTA
ramon2 wrote: Just learned that on Saturday hardware stores are going to fully open :)
Great day to avoid then. I bet the lines to get in will be huge.
Banned
Apr 25, 2020
722 posts
558 upvotes
M1C
ramon2 wrote: Just learned that on Saturday hardware stores are going to fully open :)
Yeah, just got the email.

Following the Government of Ontario’s decision to allow garden centres and hardware stores to reopen to the public on May 8 and 9, respectively, all our garden centres across the provinces will be open and ready to welcome you again on said dates. They will operate while following rigorous cleaning and social distancing measures to protect the safety of store associates and customers and ensure compliance with public health guidelines
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Deal Expert
Feb 7, 2017
15432 posts
12636 upvotes
Eastern Ontario
As noted ... the inside of stores reopen tomorrow, Saturday

But ... I did do a car order recently
Very good experience
Ordered the night before
Got an order confirmation shortly thereafter
And then a pick up notice the next morning

Store was well organized
And curbside delivery was quick

Would definitely do again
Deal Addict
Dec 26, 2014
4305 posts
4076 upvotes
Winnipeg, MB
Lowe's reopened to the public here on Monday (so 5 days ago already) and they're still slow as hell. My dad placed an order for something online Thursday (because there was an additional discount doing it through the website) and they still haven't confirmed it.
Deal Addict
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Jun 13, 2010
3074 posts
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GTA
The news showed a huge line outside of a HD in Toronto today. It was early (8 am) and cold (1 degree).
Deal Addict
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Jan 2, 2009
1560 posts
268 upvotes
Lowes is terrible, I ordered a microwave on line from our local store, it said they are getting the order ready and should be ready in 2 hours, 2 days later it still was not ready, They told me there is a 3 week wait on it.
Screw them I canceled the order and shop elsewhere.
Deal Fanatic
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Mar 10, 2005
9332 posts
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They are swamped with curb side pick-up. I called HD to cancel a recent order, unrelated to the delays, and they even offered to ship it to me for free. Have patience things will get better as they start to open up stores
Discomfort is your friend
Deal Expert
Feb 7, 2017
15432 posts
12636 upvotes
Eastern Ontario
rotjong wrote: Lowes is terrible, I ordered a microwave on line from our local store, it said they are getting the order ready and should be ready in 2 hours, 2 days later it still was not ready, They told me there is a 3 week wait on it.
Screw them I canceled the order and shop elsewhere.
Dont see how this is Lowe’s fault

Appliances often have to be ordered in ... not just in stock in store
And a 2 to 3 wait, is pretty much the norm in the industry
Deal Addict
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Jan 2, 2009
1560 posts
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PointsHubby wrote: Dont see how this is Lowe’s fault

Appliances often have to be ordered in ... not just in stock in store
And a 2 to 3 wait, is pretty much the norm in the industry
If they have the item instore on the shelf that should not be a 3 week wait.

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