What should I do with Fido messing up my account?
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I purchased a pixel 7 with a down-payment of 600$. I have monthly financed amount of 14$ and get a bill credit of 5$ bringing it down to 9$. I contacted Fido CC after seeing a promo going on Pixel 7 with a bill credit on 19$. They raised a price match request and update the account to show 19$ bill credit. In the back and forth with Fido, they messed up my account and my 600$ down-payment is suddenly gone. I contacted Fido back - CC -> Supervisor for 3 hours after which they understood my issue and updated the account to reflect a down-payment of 600$. Till now they were claiming that the amount never reached them. But now, the supervisor claims that they can't apply the 19$ bill credit only the 5$. I have asked for a callback from office of president. I have the instagram chat specifically stating that there is 600$ down-payment and 19$ bill credit bringing the phone price down to -5$. Can they refuse this after accepting it?
I purchased a pixel 7 with a down-payment of 600$. I have monthly financed amount of 14$ and get a bill credit of 5$ bringing it down to 9$. I contacted Fido CC after seeing a promo going on Pixel 7 with a bill credit on 19$. They raised a price match request and update the account to show 19$ bill credit. In the back and forth with Fido, they messed up my account and my 600$ down-payment is suddenly gone. I contacted Fido back - CC -> Supervisor for 3 hours after which they understood my issue and updated the account to reflect a down-payment of 600$. Till now they were claiming that the amount never reached them. But now, the supervisor claims that they can't apply the 19$ bill credit only the 5$. I have asked for a callback from office of president. I have the instagram chat specifically stating that there is 600$ down-payment and 19$ bill credit bringing the phone price down to -5$. Can they refuse this after accepting it?