What Is Ticketmaster Talking About? Cancelled Events Not Getting Refunds

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Oct 11th, 2022 5:16 pm

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Apr 15th, 2020 3:18 pm

DaVibe [OP]: Deal Expert; Nov 16, 2004; 25268 posts; 13513 upvotes; Toronto

Apr 15th, 2020 3:18 pm

What Is Ticketmaster Talking About? Cancelled Events Not Getting Refunds

So here's a new low for Ticketmaster ...

They are claiming that cancelled events are "postponed" until the event organizer cancels and offers a refund.

I've been buying tickets through TM for YEARS. This has never been the case. When concerts or events are cancelled on the date you have purchased, you are given THE OPTION to hold onto your tickets for the new date (not likely announced yet) or you can receive a refund.

Why would you be forced to hold onto your tickets? Your tickets are for an event in a certain city on a certain date. I've travelled to cities before for concerts. If it is cancelled, I'm not planning to come back months, possibly a year later. Are you nuts?

This policy isn't right and something needs to be done about this. Government intervention, here we go again.

You made a purchase for a DATE and TIME.
When it is not honoured, you get a FULL REFUND

Stop trying to pull a fast one Ticketmaster!

You, the purchaser, can't stand for this. This is just wrong.

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80 replies

Apr 15th, 2020 3:31 pm

Kiraly: Deal Expert; Jan 9, 2011; 17214 posts; 23821 upvotes; Vancouver

Apr 15th, 2020 3:31 pm

There exists no low, to which Ticketmaster will not stoop.

He/him
So how much is that loyalty point you earned actually worth?
List of RFD credit card lists
Did you get hit with customs/duties/import charges on an Amazon.ca purchase? Fight back!

+32

Apr 15th, 2020 3:35 pm

MoneyHypeMike: Deal Fanatic; Jul 22, 2015; 5893 posts; 4373 upvotes; Saint-Hubert, QC

Apr 15th, 2020 3:35 pm

Read this and the comments: https://seekingalpha.com/news/3560084-l ... serve-cash

Also, look at the stock price chart (this is the parent company of Ticketmaster)

Last edited by MoneyHypeMike on Apr 15th, 2020 3:42 pm, edited 1 time in total.

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+3

Apr 15th, 2020 3:39 pm

PointsHubby: Deal Expert; Feb 7, 2017; 24504 posts; 23735 upvotes; Eastern Ontario

Apr 15th, 2020 3:39 pm

It’s to stem the HEMORRHAGE no doubt

Can you imagine how much money GREEDY Ticketmaster has lost in the last 30 days alone

With every concert & sporting event CANCELLED the world over

And no real end in sight

Greedy that they are ... they are just planning to hold onto as much CA$H as they can

And well ... that’s your & my dollars for now non existent events we hold tickets to

And ya it’s bad, and it’s wrong

More so if it’s an event you booked to go with an out of town getaway or vacation
(Ours is this Summer in the USA ... cannot imagine going there anytime soon ... even AFTER the border reopens )

Last edited by PointsHubby on Apr 15th, 2020 3:42 pm, edited 1 time in total.

+2

Apr 15th, 2020 3:40 pm

dxxalf: Member; Jan 16, 2017; 395 posts; 427 upvotes; Burlington, ON

Apr 15th, 2020 3:40 pm

I’m on the same boat. Chatted with TM support today. Dead end. They’re not offering anything for postponed shows atm. I have about 6 shows that are either rescheduled or postponed.

Apr 15th, 2020 6:02 pm

engineered: Deal Expert; Feb 11, 2007; 20308 posts; 24098 upvotes; GTA

Apr 15th, 2020 6:02 pm

Indefinitely postponed, lol. That's kinda what you get for making a deal with the devil.

If the women don't find you handsome, they should at least find you handy.

+2

Apr 15th, 2020 6:24 pm

PointsHubby: Deal Expert; Feb 7, 2017; 24504 posts; 23735 upvotes; Eastern Ontario

Apr 15th, 2020 6:24 pm

engineered wrote: ↑ Indefinitely postponed, lol. That's kinda what you get for making a deal with the devil.

Yup

Prob now tho is many times it’s the ONLY option
As Ticketmaster is who everyone sells thru (Sporting Events)
Or it’s affiliate Live Nation (Concerts etc)

Which sucks

I much prefer the old days when venues maintained their own box offices

+5

Apr 15th, 2020 6:29 pm

engineered: Deal Expert; Feb 11, 2007; 20308 posts; 24098 upvotes; GTA

Apr 15th, 2020 6:29 pm

PointsHubby wrote: ↑ Yup

Prob now tho is many times it’s the ONLY option
As Ticketmaster is who everyone sells thru (Sporting Events)
Or it’s affiliate Live Nation (Concerts etc)

Which sucks

I much prefer the old days when venues maintained their own box offices

Yup, just have to avoid big concerts. I would think a credit card charge back would be in order, since you didn't get what you paid for based on their original terms.

If the women don't find you handsome, they should at least find you handy.

+5

Apr 15th, 2020 9:36 pm

jceezy23: Deal Addict; Jun 28, 2009; 1045 posts; 709 upvotes

Apr 15th, 2020 9:36 pm

Cannot even log into my account. Even going through "forgot password" comes back as an error

Apr 15th, 2020 11:11 pm

Auditore212: Deal Fanatic; Mar 19, 2010; 7204 posts; 6370 upvotes; Toronto

Apr 15th, 2020 11:11 pm

Man, to hell with Ticketmaster. One thing I learned in recent years is to just roll the dice on an event and look for retail price tickets a week or so before. It sucks and is unpredictable.

I hate giving them money upfront for events that are 6-8 months in the future.

My Assassin's Creed Symphony got postponed. $120. Can't imagine how much money they hoarded for summer shows in February and early March.

With Fido Mobile!

+1

Apr 16th, 2020 2:13 am

mikebc: Deal Addict; May 22, 2015; 2922 posts; 3323 upvotes; Burnaby

Apr 16th, 2020 2:13 am

Yup they've been holding my $600 hostage for hockey tickets because the NHL "may reschedule the regular season." Equally pissed off at Bettman and all the other League reps who won't come out and admit nothing's coming back until Fall. Until the event goes from postponed to cancelled, no refunds for anyone.

+3

Apr 16th, 2020 2:43 am

RolandCouch: Deal Expert; Jun 26, 2011; 15033 posts; 5323 upvotes; GTA

Apr 16th, 2020 2:43 am

mikebc wrote: ↑ Yup they've been holding my $600 hostage for hockey tickets because the NHL "may reschedule the regular season." Equally pissed off at Bettman and all the other League reps who won't come out and admit nothing's coming back until Fall. Until the event goes from postponed to cancelled, no refunds for anyone.

In the same boat. It's ridiculous that they get away with stuff like this

+3

Apr 16th, 2020 3:00 am

Kfox: Deal Addict; Sep 13, 2007; 4748 posts; 6282 upvotes; GTA

Apr 16th, 2020 3:00 am

MoneyHypeMike wrote: ↑ Read this and the comments: https://seekingalpha.com/news/3560084-l ... serve-cash

Also, look at the stock price chart (this is the parent company of Ticketmaster)

From the article you linked: Balance sheet update: "Live Nation's total cash and cash equivalents balance was $3.3B as of February 29, which included $914M of free cash and $2B of event-related deferred revenue.

That 2 billion is all the expected revenue from the promotion of "postponed" concerts and the withheld refunds on tickets sold. So they are using the money from withheld refunds to pad their balance sheet / prop up their stock /calm nervous investors.......... The stock should be at $5 AND the CEO should be put in jail.

+4

Apr 16th, 2020 3:40 am

goodking: Member; Jan 12, 2020; 493 posts; 767 upvotes

Apr 16th, 2020 3:40 am

I laughed at the bolded part of this quote from Live Nation CEO Joe Berchtold (Ticketmaster is a Live Nation subsidiary) speaking about the refund timeline:

“I think there’s a lot of misperception about Ticketmaster,” Berchtold opined. “Ticketmaster doesn’t sell these tickets and then sit on a mountain of cash. Ticketmaster sells tickets, then it gives the cash over to the venues where the events are being held, the venues will either hold the cash, give it to the event organizer, maybe eventually to an artist.”

(Note: cross-posted from RFD entertainment forum thread.)

+3

Apr 16th, 2020 6:20 pm

dejreg: Jr. Member; May 16, 2012; 197 posts; 81 upvotes; Mississauga/Toronto

Apr 16th, 2020 6:20 pm

mikebc wrote: ↑ Yup they've been holding my $600 hostage for hockey tickets because the NHL "may reschedule the regular season." Equally pissed off at Bettman and all the other League reps who won't come out and admit nothing's coming back until Fall. Until the event goes from postponed to cancelled, no refunds for anyone.

Exact same situation at our house about NHL tickets. And if they do not cancel and decide to reschedule it will be another mess trying to get a refund for a postponed event that you can not make the date, or if you are not willing to travel into the large crowd.

+1

Apr 16th, 2020 7:19 pm

Havo: Deal Fanatic; May 31, 2006; 6104 posts; 529 upvotes; Toronto

Apr 16th, 2020 7:19 pm

I used to work for MLSE so I have some insight. Prices are set by the promoter. They are also the ones that decide if events get cancelled. I remember when they had the G20 in Toronto and riots were going around, the promoter didn't cancel the event until a couple of hours before the show. I can't remember which concert it was exactly... It was either Andre Rieu or Andrea Bocelli. Concert goers basically walked up to the ACC and stood outside as the doors were locked and people weren't being let in. When they are given direction by the promoter, they will issue refunds if shows are not rescheduled. What usually happens is they do not reissue tickets when the event gets rescheduled. They just have ticket holders use the original tickets for the new date.

HEATWARE

Apr 16th, 2020 10:04 pm

chemicalxv: Deal Fanatic; Dec 26, 2014; 7755 posts; 8610 upvotes; Winnipeg, MB

Apr 16th, 2020 10:04 pm

Hey this sounds like how the cruise lines can't/won't offer refunds because they literally don't have enough actual money to.

Apr 17th, 2020 12:55 am

engineered: Deal Expert; Feb 11, 2007; 20308 posts; 24098 upvotes; GTA

Apr 17th, 2020 12:55 am

chemicalxv wrote: ↑ Hey this sounds like how the cruise lines can't/won't offer refunds because they literally don't have enough actual money to.

No money left when you pay executives large bonuses and buy back stocks instead of saving/investing it.

If the women don't find you handsome, they should at least find you handy.

+2

Apr 18th, 2020 10:11 am

i3kc: Deal Addict; Feb 6, 2007; 1428 posts; 1111 upvotes; Markham

Apr 18th, 2020 10:11 am

Being short on cash, I wanted my postponed event to be refunded. How do we get the government to step in? This would be a great way to out some cash back in the pockets of Canadians.

+1

Apr 18th, 2020 10:15 am

Ducky: Deal Fanatic; Jan 18, 2003; 6241 posts; 2114 upvotes; Mississauga

Apr 18th, 2020 10:15 am

got email from Ticketmaster on March 15 about my March 22 event being cancelled.... got my refund from Ticketmaster on March 26

Heatware: Ducky

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