What Are You Hoping Changes in Shopping (after everything reopens)?
For me, I want to see more free shipping options, or at the very least cheaper minimums. I've actually bought MORE items now than I did in the weeks or months before stores shut down. Partially because of the sales, but also because of the free shipping. No more do I have to wait until my cart reaches a specific amount to get free shipping. If I want some item now, I'll buy it rather than holding off until later when I have other purchases from there to make, which by then I either don't want it anymore, or forgot what I was looking for.
That Sportchek sale for instance. Rather than waiting until I reach a minimum, I'm checking in day by day to see what they have, buying as I see them. If I held off and only bought them in one big order, I probably would miss out on stuff or just be waiting a while before I get free shipping.
Another change I hope happens is better utilization of their website. Some bigger retailers still don't have online websites where you can check their inventory. Most don't have live chat options for customer service. That would be way more helpful than sending an email and waiting a day or two, or spending time calling. Live chat is easier and more convenient.