Where can i report a store for surcharging for debit card use?
There is a store doing this and i'd like to report it anyone know to whom I can do it?
May 18th, 2017 2:51 pm
May 18th, 2017 2:59 pm
May 18th, 2017 3:10 pm
May 18th, 2017 5:09 pm
Using debit cards -- From Financial Consumer Agency of Canada
May 18th, 2017 5:18 pm
May 18th, 2017 5:18 pm
From that link:aviador wrote: ↑ Using debit cards -- From Financial Consumer Agency of Canada
^ There's a section about reporting debit cards complaints.
May 18th, 2017 5:33 pm
May 18th, 2017 7:02 pm
May 18th, 2017 7:13 pm
Where do you get your fake news? Merchants are not allowed to add a fee for MasterCard and VISA because of their merchant agreements in Canada. They can do whatever they want with Interac.
May 18th, 2017 7:16 pm
May 18th, 2017 7:24 pm
With RBC, you can send a secure message. Capital One, CIBC, MBNA, Scotiabank, TD don't care.
May 18th, 2017 8:05 pm
I think would need to contract someone at Visa/Mastercard and skip the banks but finding a number or email is another story.hvwozq wrote: ↑ With RBC, you can send a secure message. Capital One, CIBC, MBNA, Scotiabank, TD don't care.
- contact MC/VISA, or
- merchants are allowed to add a fee, or
- contact the merchant's headquarters as if they even have one, or
- contact the merchant's payment processor if you can figure out whoever they are
even after you quote VISA customer service:
"Visa merchants are not permitted to:
Pass on the merchant's transaction fee to the cardholder as a Visa "service charge", "service fee" or "surcharge", even on sale items."
"The card issuing bank has access to the appropriate Visa rules and regulations as well as to the Notification of Customer Complaint forms which should be used by your bank to document and file merchant complaints. It is not necessary for your bank to be the offending merchant's financial institution in order to file a complaint for you."
May 18th, 2017 8:51 pm
that's pretty funny. they don't care in principle if there is a fee for using interac, they just demand that they get a cut of the fee, the same as anything else sold through interac.A merchant or ATM operator can charge you a convenience fee or surcharge fee if:
the fee appears on the screen where you enter your PIN
it gives you the option to cancel the transaction at no cost before you complete your transaction
May 18th, 2017 9:42 pm
May 18th, 2017 11:25 pm
Stores can charge a surcharge if they wish. If you like the pricing at the store but don't agree with the charges on debit just pay cash. Problem solved.