Where do we go to report suspicious RETAILER debit /credit card activity?
Also if there are threads on here on this, please feel free to list them.
If you have have strong reason to believe a store or employee of a retail store is engaging in suspicious activity? Also once you experience or witness this, what steps do you take afterwards,
Here is what happened recently:
Earlier this week , a one of my associates was shopping in a retail store (I won't reveal the name just yet) in one of the more popular and larger malls in GTA. After purchasing the items with her debit card, she realized the cashier neglected to return her debit card. She politely asks for it back and the cashier refuses and tells her to check her purse and pockets. She proceeded to check here purse as her pants did not have pockets. She kindly asked again, and at that point the cashier refused to even look, and says "no I gave it back" and made no effort to look for it or even that she may have forgot to give it back.
My associate has a strong reason to belive the lady kept the card for purposes of skimming. She became infuriated and left the store and immediately calls her bank to cancel her debit card, she also reported this activity to her bank. What did she do wrong here?
While it may appear to be an easy question, the most obvious answers are not always the best.
She tried contacting the police in her city, but they left her with an uneasy feeling along the lines that won't investigate unless there was a crime comitted. Also since the employee and store can deny any wrong doing.
Who should she have contacted to report this?
- mall security?
- retailers head office?
- How would you have reacted?
- Is there a governing agency or body that looks into possible suspicious activity of retailers?
- How many acts have to occur at one particular store before its worth of being investigated?
- Can this store get fined, or lose its card priviledges, or be shut down?
- As a customer/ consumer what rights do we have?
Any thoughts would be appreciated.
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