Cell Phones

Why should I stay with Telus for EPP on 5G?

  • Last Updated:
  • Nov 1st, 2020 6:45 pm
[OP]
Deal Addict
Aug 30, 2011
1723 posts
523 upvotes
Edmonton

Why should I stay with Telus for EPP on 5G?

I recently migrated to Telus from Koodo with a migration special of $65 for 10GB... Not a super hot deal.

Found out through EPP portals that Telus and Rogers offer $56 for 10GB on BYOD.

Except Telus charges a $50 migration fee (not sure if there’s also an activation fee) and I’m hearing mixed reports on whether it can be waived or not. The Telus EPP call centre is closed for the day as they only operate until 5PM Eastern time.

I called the Rogers sales line and they said they can waive the $40 activation fee as long as it is a BYOD plan. That makes Rogers a much better deal then.

Only thing I’m concerned with Rogers is potentially slower speeds and weaker signal, respectively... I’m in Edmonton and did hear two reports from people that Rogers is actually better. I live in suburban Edmonton (almost the far south end) and noticed Rogers and Freedom installed new towers to the neighbourhoods 10 minutes south of me, while Telus haven’t. So I’m not sure if Telus actually has a better network at all. I do get ridiculously fast speeds from my time on Koodo and Telus. Usually 200-300mbps download and even got 500mbps on LTE a few times. From my few times roaming on ROGERS LTE with an AT&T SIM, I noticed strong 4 full bars of signal in a lot of places...

While I see if Telus can waive the $50 migration fee at all, is there a reason why I shouldn’t switch to Rogers?
13 replies
Deal Addict
Aug 31, 2017
3949 posts
1917 upvotes
A $50 fee is not much in the long-term. Look at the service, features, and support both provide. I would call Telus and let them know, hey Rogers is saying they can waive the activation fee or you able to do the same? Mention that you were also a former Telus customer on the Koodo brand to show that you rather remain with them. Maybe they can add on an additional service for no cost, more data, etc.
Deal Addict
User avatar
Sep 10, 2005
4450 posts
1759 upvotes
GTA
Telus also has a $60 20GB EPP plan, last I checked.

Whether or not each network works better for you is a personal thing. I don't know about Alberta but Telus/Bell has always been better compared to Rogers for me in southern Ontario. But at the end of the day, it's probably not that significant of a difference unless you have really bad luck and just happen to live and/or work in places where one of them does not have a close tower.
Member
Jul 7, 2020
249 posts
97 upvotes
Ottawa
After being with Fido for a few months, I will never use the Rogers network again regardless of how enticing a particular deal might be. It was the worst service ever. I will only deal with Bell and Telus now.
Deal Addict
User avatar
Apr 30, 2004
3128 posts
586 upvotes
Toronto
Just today I noticed Rogers is offering $50/20GB unlimited BYOD...I am switching back to Rogers from Telus ($60/20GB BYOD)... Both are EPP plans.
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Newbie
Aug 26, 2020
6 posts
2 upvotes
DJ Trance AZ wrote: Just today I noticed Rogers is offering $50/20GB unlimited BYOD...I am switching back to Rogers from Telus ($60/20GB BYOD)... Both are EPP plans.
Where did you see this $50/20gb offering from Rogers iF BYOD?
I just ported back to Rogers yesterday for EPP and was offered the above plan for $60; regular price is $75.
Deal Addict
User avatar
Apr 30, 2004
3128 posts
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Toronto
willnwong wrote: Where did you see this $50/20gb offering from Rogers iF BYOD?
I just ported back to Rogers yesterday for EPP and was offered the above plan for $60; regular price is $75.

Go through your corporate wireless provider and they can help you. The plan only came out this morning...But I know Rogers did have the same plan for about $52/mth before.
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Last edited by DJ Trance AZ on Oct 24th, 2020 10:32 am, edited 1 time in total.
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[OP]
Deal Addict
Aug 30, 2011
1723 posts
523 upvotes
Edmonton
I just called Telus Corporate EPP. They told me the $50 migration fee is a MUST and cannot be waived. Looks like I will be switching to Rogers then...
Deal Addict
Apr 5, 2016
4583 posts
3129 upvotes
Calgary/Vancouver
In lower mainland, I get better signal from Rogers than Telus/Bell. Telus and bell are faster but they don’t penetrate indoors as good as Rogers. Bottom floor of Metrotown at T&T is a great example of Telus network having no access.
Current Fido and Rogers customer.
Ex Koodo customer.
Deal Fanatic
Dec 5, 2006
8541 posts
3944 upvotes
Markham
tablo13 wrote: I just called Telus Corporate EPP. They told me the $50 migration fee is a MUST and cannot be waived. Looks like I will be switching to Rogers then...
Just make sure the LTE coverage is same. It depends on area . I used to have Fido and it's pretty much 3G everywhere. Even it shows LTE, the speed is slow. Don't switch just for 50 dollars

Good luck!
Member
Jul 7, 2020
249 posts
97 upvotes
Ottawa
tablo13 wrote: I just called Telus Corporate EPP. They told me the $50 migration fee is a MUST and cannot be waived. Looks like I will be switching to Rogers then...
I would rather pay the extra $50 to be on a network that actually works.
[OP]
Deal Addict
Aug 30, 2011
1723 posts
523 upvotes
Edmonton
Anyone have any luck getting the $45 activation fee waived?

I initially called the Rogers customer service sales line where a rep said he can surely waive the activation fee...

Called a few stores around and one store said they can do EPP plans and “try to” waive the activation fee. He said he didn’t want to make empty promises which is why he said he’ll try.

During the activation he somehow has trouble waiving the fee so he talks to Rogers live chat reps. Despite that he couldn’t waive the fee. “Oops we tried.”

Am I on the hook for the $45 activation fee now? Should I have left when he couldn’t waive the activation fee?

I mean, the plan is much cheaper ($50 20GB) so it’ll pay itself in like 4-5 months and $45 is still cheaper than Telus’s $50 migration fee...

Called and did a live chat, the CSRs said it’s up to the store to waive it. The guy who signed me up didn't even make a note on my account to waive the activation fee. I called the store again and they're like the notes on my account wouldn't do anything.

I contacted the office of the president but not sure if anything would happen...

So far my impression with the Rogers network is mostly positive. Some weaker spots where TELUS would be stronger. It's fast, just not as fast as TELUS (500+mbps max). I've gotten anywhere from 100-300+mbps. Only issue is the Ookla Speedtest app seems to prefer Rogers servers in Vancouver with the lowest ping, and Edmonton servers have a higher ping for the speed test... Anyone know why it is like this in Edmonton? Does Rogers have nothing for Edmonton unlike Telus?
Newbie
Jul 28, 2017
28 posts
9 upvotes
This week they had a $50 20GB EPP plan. I haven’t jumped over as I don’t use this much data. Still good til 12pm Oct 31st.
Deal Addict
User avatar
Mar 2, 2008
2116 posts
443 upvotes
Toronto
MyNameWasTaken wrote: A $50 fee is not much in the long-term. Look at the service, features, and support both provide. I would call Telus and let them know, hey Rogers is saying they can waive the activation fee or you able to do the same? Mention that you were also a former Telus customer on the Koodo brand to show that you rather remain with them. Maybe they can add on an additional service for no cost, more data, etc.
This, I always scratch my head when others don't want to pay a small fee for a long term phone plan.

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