Will you bring your car to CT for service?

durrsak wrote: ↑http://www.canadiantiresucks.net/employ ... ience.html plenty of stories in this forum from people who worked there.

tutchio wrote: ↑Seriously?? this place is as bad if not worst then canadian tire also they have former CT employes go figure

Voltex wrote: ↑I've seen some pretty sketchy people working at CT. This trashy dude from my old high school dropped out and started working there so you can imagine the quality of service.

jason9945 wrote: ↑Well, Walmart has no incentive to find things wrong with your car. Crappy tire does.

When I worked at CT the techs got $25/hr.

2chop88 wrote: ↑those jobs are not as bad as they look, but are definately out of the scope of Canadian Tire. Timing belt jobs?? Forget it!

Pete_Coach wrote: ↑I would say that Canadian Tire is probably the largest auto repair organization/chain/shops in the Country. I agree that they get a fair number of complaints.
Having said that, the fact they get thousands of customers a day, I would say thet they have far far many happy customers than they have complaints.
This forum is especuially biased against Canadian Tire for whatever reason (normally unsubstantiated and driven by hearsay) and regulars here seemt ot ehink the whole world thinks CT stinks. That is very far from the truth.
Does CT hire labourers (non-licensed folks) to do some of the work? Certainly, because not all automotive work requires a licensed mechanic. Do they make mistakes? Certainly ...as do all other shops. Are they exceptionally bad? Not at all, by percentage, they most likely have equal or better a better satisfaction rate than other shops and dealerships.
Does Canadian Tire deserve the disrespect it gets on this forum? Not really. It is fostered and perpetuated by people like the one who stared this poll. One track people who often really have no experince and are unqualified (except for doing their own oil change once). Not all, as therre are some very smart, qualified and knowledgable folks here.
By saying that CT is no good, nasty, useless or "Criminal Tire, Terrible service, lousy incompetent mechanics" calling all mechanical employees of CT those names is malicious and uncalled for.
Perspective, everything has to be put in perspective. There are bad mechanics and there are good mechanics and there are great mechanics not all of them are in one place. As I said in the begnning, CT does more business in one day than anyone else and there will be problems but, such is the burden of a large corporation.

Rehan wrote: ↑From a consumer perspective, RFDers can bash CT (or any other shop) all they want. It's pointless, though. From a business perspective, as long as they are busy with customers, that's all that matters. Some shops target high end vehicles, some target novice owners that don't know much about cars, some target owners that are busy from 9-5 and want extended hours, some target expert owners that want value, etc.. There are lots of cars out there and lots of different shops to service them.

As consumers, our time is better spent educating our peers rather than bashing businesses.

packardbell wrote: ↑ They are catered to a certain market segment of clientele. As long as those customers are happy and they are still in business end of the day is what really matters. Where do you get a garage that you can put the amount of repairs on a monthly no interest payment plan by using their options credit card? some people find value that they can spread the repair costs with no interest.

Pete_Coach wrote: ↑I actually believe that it is you that does not know what they are talking about. Just using simple logic, you cannot say a chain of shops all across the Country falls into the same category. There are many places where CT is the only shop.
Think about it. Do you really think that a place like CT would allow an unlicensed person to sign for anything that could jeopardize the safety pf the vehicles or occupants? they would get their a$$ sued. Are they?

240silvia wrote: ↑Some 'smart' users are so stupid they can't multiquote.



Pete I did say you can probably find four good stores

The poll and customer experience speak for itself, only one guy has said he had a good expiernce while the rest saying some sort of horror story. If they were SO good as you seem to be claiming it should be the opposite .

durrsak wrote: ↑http://www.canadiantiresucks.net/employ ... ience.html plenty of stories in this forum from people who worked there.

I have a story, I will post what I have now on hands, and update once more information is available.

My mother had her oil changed in CT. All good and well. She came there to get her brakes checked - there is transmission fluid contamination in the brake cylinder. We went to an official Toyota shop, and got a quote for over 5000$ in repair. The contamination basically destroys every single rubber O-ring and seal in the breaks. We went back to CT. The Auto Dept. manager looked at some papers, and brought us a list of what they did and said that they didn't add any fluid to the brakes, and that the brakes were fine when they checked them during the oil change. We haven't brought the car to any other place since the CT service. My mother is an accountant, and doesn't even know how to open the hood, let alone pour transmission fluid in. I am getting together all out stuff, talking to consumer agencies, etc, and will so far, it looks like a lawsuit is a strong possibility.

I will update as soon as I there is any development.

Busybuyer888 wrote: ↑You must consider OB theory. Organizational Behaviour. In this case GROUP THINK.

Participants tend to shy away and do not express their true feelings, if they think the group is leaning in one direction. (In the extreme case, you get perfectly normal people, whom would never damage anything, participating in riots.)

As Pete_Coach was trying to say, CT's horror stories are exagerated. It is not 90% as RFD is trying to say. Lets try to reason this out ....

(Money) Financials don't lie. CT is EXTREMELY profitable. Their auto service departments are full most of the times. (Drivers have lots of options otherwise, dealer, Mr. Lube, local mechanics, etc.)

If CT was so bad, that every customer had a negative experience, how can they stay in business? CT doesn't need the service department to make money, their stores make plenty of money. It must reason, that their auto service departments also contribute significantly.

I don't know of any customer service based business that is successful, if 90% of the customers had a negative experience. Are we saying most CT auto service customers love bad service, and being ripped off?

The fact that CT continues to service cars and makes money decade after decade would indicate they're auto service centres are satisfying a majority of their customer's expectations in terms of quality of work performed and prices charged.

greybrick wrote: ↑criminal tire? Seriously, i can't think of a worse place to take your car. Terrible service, lousy incompetent mechanics, and ridiculous prices. If you're looking to get robbed, why not go to the stealership instead?

240silvia wrote: ↑Some 'smart' users are so stupid they can't multiquote.


Pete I did say you can probably find four good stores :

The poll and customer experience speak for itself, only one guy has said he had a good experience while the rest saying some sort of horror story. If they were SO good as you seem to be claiming it should be the opposite .

cheapmeister wrote: ↑this story is unbelievable from that site:

Busybuyer888 wrote: ↑You must consider OB theory. Organizational Behaviour. In this case GROUP THINK.

durrsak wrote: ↑How about you guys that are defending CT bite the bullet and take your car to CT for your next major repairs. Hahaha
If you cant trust a shop with minor repairs I believe even if their mechanics had PhD in aero engineering I would not go for anything major.

Pete_Coach wrote: ↑"smart" users are so stupid....... I have no idea what your are talking about? Are you calling me stupid? Why?
"The poll" and "consumer experience" are not even valid here nor do they mean anything. The "poll" here is responded to by unknown people who most likely don't have cars and probably not even licenses. A bunch of people who are only good at jumping on bandwagons. If they truly had any experience with CT and it was bad, they would have individual stories as opposed to always quoting someone else or perpetuating hearsay. They even go to other websites (especially started to whine about CT) and quote someone elses unsubstantiated drivel.

durrsak wrote: ↑How about you guys that are defending CT bite the bullet and take your car to CT for your next major repairs. Hahaha
If you cant trust a shop with minor repairs I believe even if their mechanics had PhD in aero engineering I would not go for anything major.

240silvia wrote: ↑Pete I was not talking to you when I said that, what I said after I quoted you was directed to you . I actually have nothing bad to say about you or your opinions, even if they differ from mine at times.

Maybe the poll does not matter but I do think the stories people tell do matter. I think that good Canadian Tire service department are few and far between. I know from personal experiences that there are a lot of clowns as technicians at GTA Canadian Tires. As I said I know people that have worked there and am told of the short cuts taken to make more money. The story I gave about them having to take a car/hire a competent mechanic to fix a car because they did not know how to and then basically billing the customer twice for the service should show their disregard for customers and their lack of knowledge.

Also saying that they make money is hardly a defence, there are a ton of stupid people out there willing to give their money to anything. Magntic health bracelets anyone?